2016 Metrics

2016 - First Quarter Statistics

Call Abandonment Rate First Quarter

Canvas Utilization: Faculty & Staff January

Canvas Utilization: Faculty & Staff February

Client Satisfaction by role - First Quarter

CIT Training Attendance January

CIT Training Attendance February

Digiction ePortfolio creation January

Digiction ePortfolio creation February

Digital Education - Course Launch Status
Digital Education - Program Launch Status

Lynda.com Total Video Views January

Lynda.com Total Video Views February

New Item type Delivery and Time

Top 12 Applications Availability January

Top 12 Applications Availability February

Top 12 Applications Availability March

Zoom reporting January

Zoom reporting February

2016 - Second Quarter Statistics

Call Abandonment Rate Second Quarter

CIT Training Attendance 

Client Satisfaction by role - Second Quarter

Digital Education Summer Course Launch Status
Digital Education Program Launch Status

Echo 360 Recordings

Echo 360 Total Viewings


New Use Exception Computer Delivery
Top 12 Applications Availability April

top 12 Applications Availability May

Top 12 Applications Availability June

2016 - Third Quarter Statistics

Call Abandonment Rate Third Quarter


CIT Training 2016 vs 2016 January - September

Client Satisfaction by role - Third Quarter


Digital Education Course Launch Status Fall 2016
Digital Education Program Launch Status Fall 2016

Ensemble: Total Number of Videos Viewed

Ensemble: Total Number of Viewings

Media Services AV Recordings

Media Services: ServiceNow Tickets

Monthly Tasks resolved

New Use Exception Computer Delivery

Total Number of Classroom Technology Incidents

Total Number of Classroom Technology P1 Incidents

Total Projector Usage Per Room: Average

Total Number of Projector usage

Total Number of Requests

Total Number of Classroom Technology Service Now Tickets


Top 12 Application Availability

2016 - Fourth Quarter Statistics

Average Time to Resolution sorted by priority level: Infrastructure - Telecom

Average Time to Resolution sorted by priority level: Infrastructure - Network

Average Time to Resolution sorted by priority level: Infrastructure - System Admin

 

Call Abandonment Rate Fourth Quarter


CIT Training Attendance
CIT Training 2015 vs 2016 January - December

Client Satisfaction by role - Fourth Quarter

Monthly Tasks assigned versus monthly Tasks resolved

New Use Exception Computer Delivery
New Use Exception Computer Delivery 2015
Application Availability September - November 2015 vs 2016