Student Support

We are committed to ensuring you have access to the support services needed during the upcoming term. In order to best support students, we are making key student services as accessible as possible.

Academic Resources

The Center for Academic and Student Achievement (CASA) provides academic and personal support to all undergraduate students. Your CASA coach is here to empower you to achieve your academic goals, connect you to the academic resources you need, assist in developing your academic skills, and provide a supportive environment that promotes the personal growth of all our students and the values of Jesuit education.

CASA will be offering full services online in the fall semester.

Learn More About Us

Visit us on our website to learn more about our services, booking appointments, drop-in hours, and other resources.

Casa

Appointments

Please make an online or phone appointment with your academic success coach via the Student Hub.

Student Hub

Registration Assistance

Will be offered online during the first week of classes as well as continuing student registration in early November. 

Academic Forms

For guidance on academic forms, please contact us at casa@usfca.edu or your academic success coach. 

General Questions

Email casa@usfca.edu or call us at (415) 422-5050.

Follow us on Instagram: @usfca_casa

Check out the CASA website regularly to receive up-to-date information and workshop/event offerings throughout the fall semester.

We are here to support USF students — classes are online and so is Gleeson Library. Librarians and staff are committed to providing access to information and research services during the fall semester. A few key library services that can be helpful to undergraduate and graduate students during the fall term:

Librarians

Librarians are available online by appointment to students for individual or small-group research consultations and our 24/7 chat with a librarian service that we offer in partnership with the Association of Jesuit Colleges and Universities is up and running.

Online Resources

All of our databases, ebooks, online journals, and streaming videos are available as usual — start your search on the library homepage. Online resources also include Digital Collections, which contains the USF Yearbook, The Foghorn, and materials from the Donohue Rare Book Room; as well as the Scholarship Repository, a collection of scholarly output from the USF community. Curated research guides are available to assist with finding and using library resources.

Unique Collections

Our Special Collections and University Archives team is also available to answer questions pertaining to campus history, and rare and unique collections.

Shipping

Gleeson Library now ships circulating books and media to current students at their home address. Shipping is free and includes pre-paid shipping labels for returning materials back to the library. Find out more about how to request home shipping. If your research requires difficult to find resources, our Interlibrary Loan (ILL) service allows online access to electronic articles and book chapters beyond our collections.

Updates

See the most up to date information about due dates, borrowing, returning, and renewing library materials and read more about Gleeson Library’s online operations during the fall term.

Gleeson Library Updates

ITS is offering LiveChat and Phone support for students needing assistance with mobile device issues, login assistance, account setup, and connection issues with Wifi and Ethernet. ITS can also utilize a remote support tool called TeamViewer to assist you if you are having computer application issues. If you would like to request in-person assistance, please reach out to us remotely first and ITS will create an appointment for you to come in if remote assistance does not resolve the issue for you.

Contact

LiveChat
(415) 422-6668
itshelp@usfca.edu
Physical HD locations by appointment only.

ITS website

Campus Life

The Cultural Centers include the Gender & Sexuality Center (GSC) and the Intercultural Center (IC). The IC is our campus’ center for students of color and students who are working in solidarity towards social justice at the intersections of race, ethnicity, class, and culture. The GSC is our campus’ gender justice and LGBTQ+ resource center, for student development opportunities and support. You will continue to have opportunities to virtually be together with other students to increase your understanding, and embrace your role as a member of a diverse community on local and global levels with the Cultural Centers.

Cultural Diversity Immersion Workshop Series

The department’s new live virtual Cultural Diversity Immersion workshop series will offer you the opportunity to build skills and knowledge to advocate for racial justice and understand and define your role in activism. Successful completion of each segment in the series can earn you digital badges to display your skills.

Our Other Programs

Popular programs such as Cafe International, Queer People of Color (QPOC) Community Meet-Ups, and Grassroots Community Meet-ups are returning to offer virtual gatherings and community building. More student-led virtual gathering spaces and events are being created that are designed to engage you in dialogue. Additionally, the Cultural Centers will offer virtual versions of our Lyricist Lounge to provide students a creative outlet based in social justice.

Stay Connected

Follow us on Instagram (@ccusfca) to be updated on our latest offerings.

Cultural Centers

The mission of New Student & Family Programs is to provide new students the information and activities needed to transition smoothly to the University of San Francisco, and promote an ongoing relationship between families of all USF students and the University in support of their students’ success at USF.

Our Resources

Your active participation in these programs is an essential start to your experience as a new student and family member. Our programs serve as an introduction to our campus community. They provide a robust framework on which to build your overall success at USF.

Connect with Us

Be sure to connect with your GO Team leader (you should consider applying in January) throughout the fall semester if you have any questions about college life. They will be connecting with you throughout the fall to make sure you are aware of campus events and get you connected with other students at USF. Reach out to us via email us at orientation@usfca.edu or follow us on Instagram @goteamUSF.

Reach out to us at Student Leadership and Engagement whenever is best for you! We reply to emails, and messages 9 a.m. – 5 p.m. Monday through Friday. Email us sle@usfca.edu or follow and DM us @usfsle on Instagram. During the fall remote semester our staff, services, and support will all be available remotely. We will also be adding online chat and a quick appointment making tool in the coming weeks.

Get Involved

Student organizations, student leaders, advisers, and students looking to get involved can still count on SLE as you have in the past. We are available over zoom for appointments, consultations, and meetings. We will also be offering our signature programs in adapted virtual formats, including:

 

Stay Connected

Check your Dons email inbox for weekly Phoenix and DonsConnect newsletters for all of the programs and events especially for USF students each Monday and be on the lookout for the return of our podcast: Activity Time.

The Recreational Sports Department offers USF students free and discounted recreational sports activities, wellness programs, and fitness services to encourage sportsmanship, teamwork, physical fitness and resilience at USF. The department provides opportunities to help students build communities of support, develop leadership skills and increase engagement to the campus.

Our Programs

Programs include:

  • Zoom fitness classes
  • self-paced workouts of the day
  • online personal training
  • wellness workshops (Running 101, Nutrition 101, Program Design, Mobility Drills for Remote Life, Yoga)
  • 11 Week Virtual Rec Sports Challenge

    (virtual hikes, run club, trick shot contest, 5k, half marathon, etc.) with weekly prizes

    individual, duet or small group teams can change each week)

Club Sports

Club Sports teams will host virtual practices, workshops, sport-specific skill development, film review, and team bonding activities. All students are invited to compete in an Intramural eSports Tournament (League of Legends) on Saturdays starting in September.

Trainers

Koret trainers will continue to host the Fitness Lecture Series (IGTV) and build on the Fitness 101 and Mobility for Healthcare Providers online video library.

Student Services

All students can join CAPS online workshop series, request a consultation or referral, and access our extensive website resources.

Teletherapy

Counseling and Psychological Services (CAPS) is offering remote individual and group teletherapy to students residing within California via a secure, confidential platform. You may choose to interact either by video or telephone and can engage in Single Session Therapy (SST) or in brief ongoing therapy.

Interjurisdictional regulations prevent the provision of therapy across state lines. There are no fees for services.

Make an Appointment

(415) 422-6352

Warmline

Our All Hours “warmline” can be contacted by calling (855) 531-0761 or you can use the peer-led Crisis Textline—text HOME to 741741.

Concerned About a Student?

If you are concerned about a student and would like someone to follow up with them, please contact the Dean of Students Office at (415) 422-5330.

If you, or someone you know, is at immediate risk of harm to self or others please contact Public Safety at (415) 422-4201.

CAPS

The Career Services Center (CSC) is here to support you in any way we can for all of your job, internship, and career related needs. All of our resources including counseling appointments, career success workshops and job and internship search tools are available via Zoom and online.

Get Started

We want to remind you that it’s never, ever too early to get started using our services. Don’t have a resume? No problem. We’ll help you write one. Not sure how to best use LinkedIn? We can show you. Wondering how to look for jobs and internships? We’ve got you covered there too. Whenever you’re ready, we’re here to help you take that next step.

Contact

(415) 422-6216
careerservices@usfca.edu

Open Office Hours - 12 -1 p.m.
just pop in and ask a question without an appointment.

1:1 Counseling Appointments - Schedule via Handshake

Jobs Database, Employer Pop-Ins, Career Weeks, and more - Check out on Handshake

Career Services Center

We are offering all services remotely for student convenience and safety. We're dedicated to the development of academic and immersion programs throughout the world and to the creation of an educational environment at home and abroad where students are challenged and inspired to enhance their social and intellectual awareness by exploring different cultures, lifestyles, values, and beliefs. USF has over 100 programs in more than 40 different countries worldwide.

Meet with an Adviser

Learn more about our programs and how to apply by meeting with a Study Abroad Adviser.

To meet with a Study Abroad Adviser, please fill out a Study Abroad Interest Form and email us at studyabroad@usfca.edu to set up an appointment. Please note that all CGE information meetings and appointments will be conducted via Zoom, and students will be notified before the event with instructions for the Zoom information.

Study Abroad

Health Promotion Services offers health services and opportunities that promote wellness, stimulate better health awareness, and foster a vibrant and safe campus community for student academic success and retention. 

Visit the HPS website 

The ISSS office will offer all services remotely for student convenience and safety. View the ISSS website to learn more about

General Questions

Email isss@usfca.edu about travel, visa renewals, submitting documents to ISSS, and other general questions.

Advising Services

Email your ISSS adviser with questions about your immigration situation, or make an appointment.

Submit a Request through MyISSS

You can submit your request online or log directly into your MyISSS account to view the status of your request.

Please note that all ISSS workshops and appointments will be conducted via Zoom, and students will be notified before the event with instructions for the Zoom information. ISSS has adjusted our workshop and appointment schedule to offer more convenient options for students who are in a different time-zone.

The Learning, Writing, and Speaking Centers will remain open throughout the upcoming term with all services available remotely via Zoom. We’re here for you and continue to offer Peer Tutoring, collaborative peer support services (Supplemental Instruction and Peer-Led Team Learning), writing assistance, and public speaking support.

The Learning Center also provides opportunities for academic skills development, through 1:1 coaching, group workshops, and online resources.

Contact Us

LWSC staff can be reached Monday through Friday between 8 a.m.-6 p.m. PST at LWSC@usfca.edu or through the chatbox on our webpages. We will also be monitoring our voicemail at (415) 422-6713.

Visit the Student Hub to an appointment for subject tutoring, academic skills coaching, the writing center, or the speaking center.

The office of Off Campus Living will remain open and dedicated to serving our current off campus student population, as well as those who are seeking to live in San Francisco. Our team is here to support your off campus living experience during this unprecedented time. We have and continue to offer support through virtual coaching meetings on topics such as: creating a healthy living agreement, staying safe in a shared environment, working through roommate conflicts, landlord and lease negotiations, knowing your rights as a tenant, issues of housing insecurity and steps for the overall housing search process in the time of COVID.

Contact Us

For helpful resources and information visit our myUSF website or rental website for housing listings and availability.

The OCL team can be reach in a variety of ways: Set up a Virtual Appointment, contact us through our departmental email or follow us @usfcaoffcampus

Associate Director: Andrea Rocha, M.Ed: rochaa@usfca.edu

Peer Educators: Elisa Suarez and Alaia Zaki

For those students who need disability-related accommodations, SDS will offer remote registration and intake appointments. Once a student is registered with SDS, you can stay in touch with your specialist via Zoom, email, and/or phone appointments.

You may contact SDS via email: sds@usfca.edu or (415) 422-2613. Comprehensive information on documentation guidelines, program services, and student resources can be found on the SDS website.

Student Disability Services

The Office of the Dean of Students is a central place for you and other members of the University community to receive assistance with navigating the complex issues of student life. The staff of the Office of the Dean of Students provides support to address barriers to your success and well-being. Our office is a place where every student can come for the advice or assistance they need.

ViSIT thE OFFICE OF THE Dean of Students Website

 

The Office of Student Conduct, Rights and Responsibilities (OSCRR) is responsible for the overall administration and management of the University's conduct process involving nonacademic student misconduct. Employing an educational approach emphasizing personal accountability and responsibility, OSCRR works to ensure just and prompt resolution of allegations of misconduct. We work closely with other departments on campus to prevent and respond to misconduct and strive to create an environment that fosters integrity while promoting an ethic of care: Take care of yourself; Take care of each other; Take care of this place.

Please see our updated policies on community public health in the Fogcutter.