Coronavirus Updates and Resources

The University of San Francisco’s Advisory Committee on Communicable Disease has been closely monitoring the evolving coronavirus (2019-nCov) situation. USF Health Promotion Services is in close contact with Dignity Health Medical Foundation and the Communicable Disease Prevention Unit in the San Francisco Department of Public Health. While the current risk to the campus community is low, it is important to have up-to-date information and to be aware of resources available.


February 3, 2020 - Frequently Asked Questions »

February 1, 2020 - Update on Travel Restrictions - Message for International Students »

January 31, 2020 - USF Policy for Travel to and from China »

January 29, 2020Update »

January 24, 2020 Information about Coronavirus »


Resources for the Community

Human Resources, Student Life, and Health Promotion Services are continuing to monitor the coronavirus situation closely and may provide further advice as warranted. Please refer to this site for updated information.  Critical information is also posted on the USF Twitter account @usfca

For USF students who experience flu-like symptoms

Seek medical care if you have flu-like symptoms.

All University of San Francisco students registered for credit hours are eligible to visit Dignity Health Medical Group (DHMG) clinics during regular business hours regardless of their health insurance plan. Dignity Health Clinic will not charge current students the co-payment for consultations with a primary care physician. Although there is no cost to students for the office visit at the DHMG clinics located at St Mary's Office and AT&T Park Care Center, the student's health insurance will be billed for the office visit.


Location: 2250 Hayes Street, 3rd Floor
Appointments: Call (415) 750-5995 or request an appointment online (St. Mary's)
Hours: Monday to Friday: 8 a.m. to 5 p.m. Closed weekends and major holidays


Location: 24 Willie Mays Plaza
Appointments: (415) 947-3096 or request an appointment online (AT&T Park Care Center)
Hours: Monday to Friday: 8 a.m. to 5 p.m. Closed weekends and major holidays


Locations: 585 Buckingham Way
Appointments: (415) 379-2000 or request an appointment online (Stonestown)
Hours: Monday to Friday: 8 a.m. to 5 p.m. Closed weekends and major holidays

On the weekend, you may go to GoHealth ( Urgent care or the nearest Emergency Room if you start to experience any symptoms such as high fever or cough and shortness of breath.

For members of the USF community with travel plans  

On January 30, 2020, the US State Department issued a level 4 travel advisory (Do not travel) for mainland China.This is the US State Department's highest level travel advisory. The CDC also has issued its most stringent travel advisory for Mainland China to Level 3: Reconsider Travel. USF urges all international travelers to follow the US government guidelines and defer non-essential travel to Mainland China.  The travel advisories and guidelines above do not apply to Hong Kong, Macau and Taiwan.

Because this is a dynamic and rapidly developing situation, all USF travelers are advised to check the CDC Travelers' Health website and the State Department website for the latest information and advice regarding their destination.  The Center for Health Security is another helpful resource for travelers.

General advice for USF travelers include:

  • Consult with a medical clinician or travel clinic prior to travel if you have any health-related concerns.
  • Expect additional screenings at airports and transit hubs and allow for extra travel time
  • USF international travelers who are sick should reconsider travel. Many locations have implemented screenings and travelers may encounter quarantine and testing.
  • When traveling to any of the affected countries avoid contact with sick people, livestock and animal markets.  Avoid eating raw or undercooked meat and eggs.

University-sponsored international travel

As a reminder, the University of San Francisco requires all undergraduate and graduate student travelers to register their international travel with the Center for Global Education.  The University’s medical and travel security assistance company International SOS provides 24/7 experts for preventative or emergency inquiries.  Any student with flu-like symptoms should seek medical care by contacting International SOS.  ISOS will refer the student to an approved international medical facility and provide further instructions.

International SOS

Membership No: 11BCAS665075
Dedicated Tel: +1 215 942 8478
Download the free Assistance App from

Please contact the Center for Global Education if you have questions about current or future travel.  Questions related to health or healthcare should be directed to medical professionals.

For Faculty and Staff with Travel Plans

USF offers its staff and faculty business travel accident insurance through AIG Benefit Solutions.  Some of the benefits offered are medical assistance and travel assistance.  AIG will help you in case you experience anything from a medical emergency to a security issue.  They are available 24 hours a day, 7 days a week. To learn more about AIG, please visit or contact them by phone at 1-877-244-6871. USF policy number is GTP 0009128829-B

In addition, USF’s Employee Assistance Plan, Concern, provides 24/7 support to help employees cope with stress surrounding the coronavirus.  For immediate support call 1-800-344-4222 or visit Concern’s website.  The company code is USF.

For all USF community members

  • Seek medical assistance as soon as possible if you develop symptoms during or after travel, especially if the symptoms include fever, cough, and shortness of breath. It is advisable to call your healthcare provider before going. Some healthcare providers may recommend wearing a mask or avoiding waiting rooms in order to protect others.
  • Follow good respiratory hygiene, including washing hands frequently, using hand sanitizer whenever soap and water are not available, covering coughs and sneezes with a tissue or sleeve, and avoiding touching your eyes, nose, and mouth with unwashed hands.
  • Be mindful of community members who may have family and friends in affected areas. This may be a particularly challenging time for those who are away from family and friends in affected areas during the Lunar New Year holiday.

Additional Resources