Services Available (Fall 2020)

[Updated 8/17/2020]


We understand this is a time of uncertainty and anxiety. As a caring community, we will continue to support one another. We encourage you to virtually check-in with your friends, offer support, and listen to their concerns. It is understandable to feel anxious at times during the pandemic. We all need to take care of ourselves while we continue to offer assistance to others. Keep in mind that resources are available for you and for others. Please reach out to health and/or mental health professionals as needed.

  • Crisis Text Line: Free 24/7 support. Text BAY to 741741 or online resource
  • USF CAPS (Counseling and Psychological Services) All Hours: Mental Health Consultation: 24 hours daily, including weekends and holidays. Call (855) 531- 0761.
  • USF Anxiety Toolkit: 10 research-based strategies to navigate anxiety USF. Follow this link:
  • myCompass: Personalized self-help program for use on your mobile phone or computer. Deal with troublesome thoughts, feelings, and behaviors. Follow this link.


All Front Desks (Loyola Village & Toler) are open from 8 AM - Midnight.

 Until further notice, the front desks will not provide any recreation equipment, kitchen supplies, face coverings, and personal hand sanitizers. The only resources that will be provided at the desk during this time will be temp cards checkouts (if you are locked out of your room), room cards, mail and packages (see below bullet for more information). 

Please Note:

  • Mail and package services will not begin at the front desks until September 1, 2020 with the exception of Loyola Village.  Loyola Village will not see interruptions in mail services due to the United States Postal Services managing mail in this building.
  • For Fulton House and St. Anne's residents, all mail and package services will be suspended as there will not be enough staffing support in mail services to deliver the mail. Students will need to work with the local UPS store if they want/need regular mail service and package delivery.

Your residence hall mailing address will be based on your assigned building. The mailing address are as below:

  • Toler Hall: 2345 Golden Gate Avenue Room # (your room number), San Francisco, CA 94118
  • Loyola Village Building A: 331 Anza St. Room # (your room number), San Francisco, CA 94118
  • Loyola Village Building B: 341 Anza St. Room # (your room number), San Francisco, CA 94118
  • Loyola Village Townhouses(LVT): #XXX Anza St.(XXX is your LVT #), San Francisco, CA 94118
  • Students assigned to St. Anne’s and Fulton House will not have mail services and will need to contract with a local UPS store should they want regular mail and package service.

A: If you swipe your OneCard and your lock shows a red light or no light: This is most likely an issue with you physical card - Contact OneCard at or (415) 422-7663.

If you swipe your OneCard and your lock shows a green light but still does not unlock: Contact Facilities Management at (415) 422-6464 to come assess the physical lock.

The Facilities office is open Monday to Friday from 8:00 AM - 4:30 PM, and they can be contacted at (415) 422-6464. During off-hours, all emergency facilities issues should be reported to Public Safety at (415) 422-4201.

A: Current residents are welcome to use the online Facilities Management system to request repairs or maintenance. You can also call (415) 422-6464.

You can submit a work order through this link:

Be sure to be as specific as possible when describing the issue and the location of the issue (the blinds are broken vs. the blinds on the left side of the room are stuck in the open position and cannot be lowered.)

For step-by-step instructions on how to submit a work order, please follow along with this video:


Though each student will be assigned a room of their own, the furniture set up in the room will remain as is. No requests will be approved to have furniture removed or beds bunked/lofted. The only exception would be those made for approved SDS accommodations. 

If you have questions, please email

All leaks should be reported immediately to prevent injuries, water damage, and mold. Report leaks to your building’s front desk or to Public Safety at (415) 422-4201.

Early detection is critical to addressing any mold issues. If you have any reason to believe there is mold in your living space, please contact Facilities Management right away at (415) 422-6464 to report the issue.

Mold prevention and early detection is paramount for SHaRE staff to assist with this management plan.  Below are key items to practice for mold prevention in the residence halls, and to also be informed of when concerns of mold should be reported to SHaRE staff and Facilities staff.

  • Do not block wall heating and cooling units with items that impede the air flow.
  • Do not place items such as plants, fish tanks, or items that hold moisture on top of the wall heating and cooling units.
  • Do not open windows while heating or cooling units are operating. This will cause condensation and may contribute to mold growth.
  • Do not leave wet or damp clothes, towels or shoes in closets.  Set them out on drying racks until completely dry.
  • Do not leave wet shoes or umbrellas on carpet where mold can grow.
  • Clean up spills of any kind of food or drink.
  • Remove trash and especially food containers from living areas due to the chances of mold growth.
  • Report all water intrusions within your space or as noticed within the building to SHaRE and the Facilities Management Office.
  • Do not block the airflow from your heating or cooling unit.
  • Maintain a reasonable room temperature year round (70 – 76 degrees)
  • Do not place heat generating appliances such as microwaves or refrigerators directly underneath the room thermostat.
  • If you see what you suspect are small amounts of mold, it can be cleaned with a general household cleaner. Maintain good housekeeping practices and clean your room, bed linens, clothing and towels on a regular basis.

The best way to prevent rodent issues in your room is to remove the food sources, water, and items that provide shelter for rodents. Here are a few ways that you can assist us in preventing the rodents from entering the residence hall rooms:

  • Clean your room regularly.
  • Do not leave food out.  And if you have food in your room, please keep it in a seal-tight container.
  • Empty the trash/recycle bins daily.  
  • If possible, keep as much of your belongings off the ground.  We know this suggestion is difficult in a residence hall room.

Call Facilities at (415) 422-6464 anytime you’ve noticed a rodent (or heard one).  If possible, take note of where you saw the rodent enter/exit your space.


If you have any reason to believe that you have bed bugs, please contact Facilities Management at (415) 422-6464 right away to report the issue.

  • Please complete this questionnaire for the Environmental Safety office to review upon inspection of your room.
  • Please Note: Students are not moved to temporary locations unless recommended by Environmental Safety.

Common things that are mistaken for bed bugs:

  • Fleas
    • Were you recently visiting anyone with a dog?  
  • Mosquitoes
    • Did you leave the windows open in your room/apartment?
    • Did you spend time in a nearby park?

All residence halls have designated trash, recycling, and compost receptacles. 90% of what ends up in the landfill can be composted or recycled - check signs posted near the receptacles and any indicators on the items you’re discarding for more information.