2017 Metrics

2017 First Quarter statistics

Average time to resolution sorted by priority level - Infrastructure

Average time to resolution sorted by priority level - Infrastructure Systems Admin

Canvas Utilization January 2016 - January 2017

Canvas Utilization February 2016 - February 2017

Canvas Utilzation March 2016 - March 2017

Call Abandonment Rate First Quarter 


CIT - Training Attendance (Group and Individual) January 2016 - January 2017

CIT Training Attendance (Group and Individual) February 2016 - February 2017

CIT Training Attendance (Group and Individual) March 2016 - March 2017

Client Satisfaction by Role - First Quarter 2017


Digital Education Spring 2017 Online/Hybrid Program Development Progress

Digication - Users who have created a Digication ePortfolio January 2016 - January 2017

Digication - Users who created a Digication ePortfolia February 2016 - February 2017

Digication - Users who created a Digication ePortfolio March 2016 - March 2017

Lnynda.com - Total Videos Viewed January 2016 - January 2017

Lynda.com - Total Videos Viewed February 2016 - February 2017

Lynda.com Total videos viewed March 2016 - March 2017

Top 12 Applications Availability January 2016 - January 2017

Top 12 Applications Availability February 2016 - February 2017

Zoom Reporting Januray 2016 - January 2017

Zoom Reporting February 2016 - February 2017

Zoom Reporting March 2016 - March 2017

2017 Second Quarter statistics

Call Abandonment Rate Second Quarter

Canvas Utilization April 2016 - April 2017

Canvas Utilization May 2016 - May 2017

Canvas Utilization June 2016 - June 2017

CIT Training Attendance (Group and Individual) April 2016 - April 2017

CIT Training Attendance (Group and Individual) May 2016 - May 2017

CIT Training Attendance (Group and Individual) June 2016 - June 2017

Client Satisfaction by Role - Second Quarter


Digication: Users who have created a Digication ePortfolio April 2016 - April 2017

Digication: Users who have created a Digication ePortfolio May 2016 - May 2017

Digication: Users who have created a Digication ePortfolio June 2016 - June 2017

Infrastructure Systems: Average time to Resolution sorted by priority level April 2017

Infrastructure Systems: Average time to Resolution sorted by priority level May 2017

Infrastructure Systems: Average time to Resolution sorted by priority level June 2017

Infrastructure Network: Averge Time to Resolution sorted by priority level April 2017

Infrastructure Network: Averge Time to Resolution sorted by priority level May 2017

Infrastructure Network: Averge Time to Resolution sorted by priority level June 2017

Infrastructure Telecom: Averge Time to Resolution sorted by priority level April 2017

Infrastructure Telecom: Averge Time to Resolution sorted by priority level May 2017

Infrastructure Telecom: Averge Time to Resolution sorted by priority level June 2017

Lynda.com: Total videos viewed April 2016 - April 2017

Lynda.com Total videos viewed May 2016 - April 2017

Lynda.com: Total vidoes viewed June 2016 - June 2017

Zoom Reporting April 2016 - April 2017

Zoom Reporting May 2016 - May 2017

Zoom Reporting June 2016 - May 2017

2017 Third Quarter statistics

Call Abandonment Rate 2017 Third Quarter

Canvas Utilization June 2016 - June 2017

Canvas Utilization July 2016 - July 2017

CIT: Training Attendance June 2016 - June 2017

CIT: Training Attendance July 2016 - July 2017

CIT: Training Attendance August 2016 - Ausgust 2017

Client Satisfaction by Role - Third Quarter 2017

Digication: User who have created a Digication ePortfolio June 2016 - June 2017

Digication: Users who have created a Digication ePortfolio July 2016 - July 2017

Digication: Users who have created a Digication ePortfolio August 2016 - August 2017

Infrastructure Systems July 2017 Average time to resolution sorted by priority level

Infrastructure Systems August 2017 Average time to resolution sorted by priority level

Infrastructure Systems September 2017 Average time to resolution sorted by priority level

Infrastructure Network July 2017 Average time to resolution sorted by priority level

Infrastructure Network August 2017 Average time to resolution sorted by priority level

Infrastructure Network September 2017 Average time to resolution sorted by priority level

Infrastructure Telecom July 2017 Average time to resolution sorted by priority level

Infrastructure Telecom August 2017 Average time to resolution sorted by priority level

Infrastructure Telecom September 2017 Average time to resolution sorted by priority level

lynda.com : Totlal videos viewed June 2016 - July 2017

Lynda.com: Total videos viewed July 2016 - July 2017

Lynda.com: Total videos viewed August 2016 - August 2017

Zoom: Reporting June 2016 - June 2017

Zoom: Reporting July 2016 - July 2017

Zoom: Reporting August 2016 - August 2017

2017 Fourth Quarter statistics

Canvas Utilization October 2016 - October 2017

Canvas Utilization November 2016 - November 2017

Classroom Technology Service Now Number of Tickets Resolved November 2017

Classroom Technology  Team Scorecard November 2017

Classroom Technology Replacements November 2017

Infrastructure Systems October 2017 Average time to resolution sorted by priority level

Infrastructure Systems November 2017 Average time to resolution sorted by priority level

Infrastructure Network October 2017 Average time to resolution sorted by priority level

Infrastructure Network November 2017 Average time to resolution sorted by priority level

Infrastructure Telecom October 2017 Average time to resolution sorted by priority level

Infrastructure Telecom November 2017 Average time to resolution sorted by priority level

Users who have created a Digication Portfolio October 2016 - October 2017

Users who have created a Digication Portfolio November 2016 - November 2017

Training Attendance October 2016 - October 2017

Training Attendance November 2016 - November 2017

Total Videos viewed on Lynda.com October 2016 - October 2017

Total Videos viewed on Lynda.com October 2016 - October 2017

Zoom Reporting October 2016 - October 2017

Zoom Reporting November 2016 - November 2017