Applications & Services

Administrative System Suite (Banner)

Banner is the Administrative System Suite, used to conduct the business of the University. Banner has a self-service module called Self Service Banner (SSB) and a full-functionality administrative interface called Internet Native Banner (INB).


Track appointment and notes when meeting with academic advisors.

Application Development & Support

Develops and supports applications used at the university.

Assessment Tools

Assessment tools available to faculty include Turnitin, i>Clicker, Qualtrics surveys, and E-portfolios.

Assistive Technologies

Assistive technologies help make computing resources accessible to persons with disabilities.

Cable TV

Cable TV services are available primarily to the University residence halls and select public areas.

Campus Data Network

ITS provides Local Area Network (LAN) connectivity primarily within the University work areas as well as the various University residence halls, ITS labs, and libraries. The present standard transmission speed for most university connections is 100 Mbit/sec.


Online backup software platform to safeguard and protect from data loss.


Online billing payment portal and system with account information for students and parents.

Classroom Technology

Classroom Technology provides maintenance and support of AV in classrooms and conference rooms, including computers installed in classrooms.

Computer Labs

General-purpose computer labs in multiple locations on the Hilltop campus, as well as small labs at each of the distributed campuses.

Data Backup

Web-based file backup for university-owned computers using Carbonite.

Database Hosting

Hosting and administration of databases for use by departments and enterprise applications. Hosted database technologies include FileMaker Pro Server, Microsoft SQL Server, and Oracle 11g.


Easy-to-use, web-based degree audit, and academic advising tool.

Digital Signage

Display of multimedia content on electronically controlled screens installed in public places. Content and messages can be changed dynamically, without modification to the physical sign, typically with the goal of delivering targeted messages to specific locations at specific times.

Directory Services

Network-accessible database that provides information about people, departments and workgroups. Lightweight Directory Access Protocol (LDAP) is a form of directory service supporting application authentication.


USF branding of communication and collaboration tools such as Google Mail, Calendar, Drive, Hangouts, and Sites.


Email accounts hosted on G Suite (Google) are available to all students, faculty, staff, and alumni with access to online tools for communication and collaboration.

Secure email (Proofpoint Encryption) is available to all faculty and staff to initiate/send messages and attachments for confidentiality and security.

Ensemble Video

System for video content management, sharing, and delivery.


Document enhancement software with distribution & electronic payment processing functionality.

File Sharing

Students, faculty, and staff may create, store, and share files using DonsApps Drive, USF's branding of Google Drive. Drive has document, spreadsheet, presentation, and drawing modules.

Filemaker Pro

Cross-platform relational database application for rapid development


System to manage international students' and scholars' federal reporting compliance and administrative processes.

Google Vault

Google App add-on for records retention, prevention and archiving.


ITS provides Dell and Apple desktop and laptop computers, and mobile devices for faculty, staff, labs, and classrooms.

Instructional Design

Instructional design services for classroom and hybrid course design. Services include consultation, analysis, design, development, implementation, and evaluation.

Internet Native Banner (INB)

Integrated database and administrative system supporting USF departments recording and maintaining data for students, employees, alumni, and donors

iTunes U

Web-based platform used for distribution of educational content.

ITS eStore

Save hundreds or even thousands of dollars on personal electronics, software, services, and more through the ITS eStore.

Knowledge Management

Development and sharing of knowledge and solutions through the ServiceNow knowledge base.


Asset management software system used to remotely inventory and manage desktop computers.

Learning Management System (Canvas)

USF's learning management system, Canvas, supports classroom and online courses by providing teaching and learning resources anytime/anywhere.

Lecture Capture

Create audio/video recordings of classroom lectures or presentation, including any material that gets projected onto the classroom's screen. Twenty-two USF classrooms are currently equipped to automatically record lectures.

Mass Notification

In collaboration with the Public Safety department, keeps USF constituent members informed about community emergencies or important updates.


Tool for management of electronic mail discussion and mailing lists

Media Conversion

Media Services provides media transfer services, converting older formats to newer media and files.

Media Distribution

Remember your special day with a DVD recording of your commencement ceremony. Order DVD online for $20.

Microsoft Exchange (Office 365)

Exchange is used only for organizational email addresses, which allows a department or office members to be granted access to a shared mailbox.

myUSF Website

myUSF is the internal facing public website for current staff, faculty, and students. The myUSF Dashboard serves as a jumping off point to allow convenient access to announcements, events, and other applications.

Network Remote Access (using VPN)

Remote Access allows faculty and staff members to securely access internal USF private network resources such as Administrative Systems, File Servers, or Network Printing. Virtual Private Network (VPN) technology encrypts and secures data transmissions between your computer and the University network.

Network Wifi Access for Visitors

Visitors to USF may self-register and receive guest access to wifi using the USF Visitors Network.

Office Moves

ITS handles moving the telephone and computer equipment, activating network connections, etc.

Online Directory

Web application listing University staff's and faculty's general directory information


Web application used for the creation of electronic forms and workflow processes.

Personal Calendar

Personal and departmental calendars hosted on Google Apps.

Personal Device Security

USF-owned Windows computers have antivirus, backup, and file encryption software installed by default. Some of these tools are available for Macs as well.

Pharos Printing

Print management software servicing Xerox multifunction printers (MFP)


Network printers in offices and computer labs.


Web-based survey management tool with an advanced set of features.

Reporting Analytics

Reporting duties are shared among ITS programming staff and reporting experts in functional areas, including Enrollment Management, Advancement, Business and Finance, and Institutional Research. ITS provides technical support and system administration for the WebFOCUS business intelligence platform and the ePrint reports repository.


For centralized Identity and Access Management (IAM), USF uses Sailpoint's IdentityNow platform to facilitate the log-in process, application access, password management, 2 factor authentication, and more. 


Cloud service for Constituent Relationship Management (CRM) and application platform.

Security Awareness

Increase awareness of computing security and promote related policies as well as strengthen effective organizational and individual behaviors to maintain a safe, private and secure environment.

Self Service Banner (SSB)

Web application that provides students, employees and faculty access to information about courses, grades, and pay information.

Server Hosting

Server Hosting Services provided to various USF organizations.


Online project management, productivity, and team collaboration cloud service.


ITS purchases and provides support for a standard suite of software that meets the needs of most community members. Other applications are supported by ITS, but licenses and upgrades must be paid for by the department, school or college.


Comprehensive student housing system and online portal.

Streaming Media

Recordings can be posted online, to our on-site streaming video server, to YouTube, or elsewhere. Video streaming securely to Canvas is available to interested faculty and staff as well as student organizations.


Telephone, fax, and modem service on the San Francisco campus and USF's additional campuses.

Titanium Schedule

Medical records management system for counseling centers


The Center for Instruction and Technology training program is the starting point for USF faculty and staff interested in improving their skills and effectiveness using computers and instructional technology. Training available through small classroom instruction, individual, and online (


Anti-plagiarism and citation checking tool accessible through the Canvas LMS.


Peer tutoring scheduling application.

USF Event Calendar & Scheduling

A comprehensive listing of University events, including conferences, exhibitions, and community activities. The service supports the processing of room reservation request for events.

USFMobile Application System

University of San Francisco’s (USF) mobile application system allows users to quickly and easily access key features of the university’s applications and information that they need while they are on the go.

USF Support (ServiceNow)

Cloud service platform for Information Technology Service Management (ITSM) and custom applications for other USF departments.

Video Conferencing

USF has one telepresence (video conferencing) facility on the San Francisco campus: Malloy Hall 106, which contains cameras for the presenter and multiple conference participants, quality audio and more. Teleconference downlinks are also possible. Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. USF faculty, staff, and students have access to Zoom’s great video conferencing features. 

Video Recording & Editing

Student technicians are available to record classes and academic, administrative, or performing arts events on main campus.

Visual Class List

Customized application presenting class roster with pictures


Voicemail services for all University managed telephones.

Web Conferencing

Zoom provides real-time online conferencing to support meetings, teaching and learning, and virtual office hours.

Web Hosting

Personal website hosting services for all students, faculty, and staff via DonsApps Sites, USF's branding of Google Apps Sites.


An integrated reporting environment to make data accessible to the community.


Online custom tutorial for advising and registration.

Wireless Network

Wireless network service to the entire USF campus networks. We are in the process of migrating to the 802.11ac standard.