Welcome to Banner Cloud!

Here are some resources to help you get started:

1. Going from Banner 8 to Banner 9 quick guide (video)

2. Banner keyboard shortcuts (.pdf)

* Tips and Tricks

  • To access Banner Cloud, Chrome and Firefox browsers are recommended. Chrome is the preferred browser.
  • How to get help in the Service Now portal: Go to myUSF Concierge and click on "Make a Request", then "Request Help".
  • How to get VPN Access: Go to the Network Remote Access page and follow the links.
  • For any other questions and troubleshooting: Refer to this FAQ's and suggestions table.

Banner 9 Cloud Test Environment [Formerly PPRD on premise]

To log in to this environment, please use your Test CAS credentials. If you don't remember your password to the test environment, use the "Sign In Help" link on the login page to reset your password.

Banner 9 Cloud Test

 

Using the Ellucian Cloud Web File Tool

* Note, you must have a wired connection or use VPN

How to Use Global Protect VPN Client

 

DegreeWorks

DegreeWorks TEST (Cloud)

DegreeWorks PROD (Cloud)

Log into Cloud Web File Tool with your USFCA credentials

  • You should have access to the same set of directories you use on Apollo
  • Files you upload here will "sync" to the Ellucian Cloud directory of the same name within 1 minute
  • Files set to "sync" back from the Cloud will be available for download after 1 minute

Banner 9 production daily clone environment [formerly DPRC on premise]

Banner 9 Admin

Getting Banner Cloud Access:

1. Follow this KB article detailing the process

2. Access the Application Access Request Form in Service Now, enter the user ID and the type of access the user will need

3. If you don't have access to Service Now, please enter an IT Ticket via the USF Help portal:

  • Select "Make a Request"
  • Click on "Request Help"
  • Enter the user ID and needed systems access, and IT Help Desk will get back to you

Getting Banner Cloud Access:

Clearing your browser's cache can help properly refresh pages with the most up to date information. Follow the steps for the browser that you are using.

How to Clear Browser Cache

How to clear the cache in Google Chrome

To delete the browser cache in your Google Chrome browser on a Mac please follow one of these instructions.

Using the keyboard-shortcut

  1. Press the keys [shift] + [cmd] + [del].
  2. A new browser tab with a popup window opens. In the drop-down menu at the top, you can select which time range you want to delete the cache. You can select from the following options: past hour, past day, past week, last 4 weeks, the beginning of time. If you want to delete all the cache data select "the beginning of time".
  3. Enable the checkbox "Cached images and files".
  4. Click on the button "Clear Browsing data" and reload the website.

Using the main menu

  1. Click on "Chrome" in the main menu.
  2. Select "Clear Browsing Data..."
  3. The popup window from the first instruction opens. Follow these instructions from step 2 onwards.

Using the settings menu

  1. First, click on the three dots in the upper right corner of the browser window next to your URI bar.
  2. You can access the "Clear Browsing Data..." from the menu item "More Tools" or from the "Settings".
  3. If you select "Clear Browsing Data..." the popup from the first description opens. Proceed as described in the first instruction from step 2.
  4. If you select "Settings", the browser settings open in a new window. Scroll to the bottom and click on the link "Show advanced settings".
  5. Depending on your screen size you might have to scroll down to see the link.
  6. Click on the "Clear Browsing Data..." Button.
  7. The popup window from the first instruction opens. Follow those instructions from step 2 onwards.

How to clear the cache in Mozilla Firefox

To delete the cache on a Mac in the Firefox browser, please do the following:

  1. In the main menu of the browser select "History" and below that the submenu-item "Clear Recent History..."
  2. A popup opens. In the drop-down menu, you can define the time range you want to delete the cache. You have the following options: last hour, last two hours, last four hours, today or Everything.
  3. To delete all cache data, select "Everything" from the drop-down menu.
  4. Afterward, click on the arrow next to "Details" to show the different possibilities for which data should be deleted. If you want to delete only the cache, then check only the checkbox next to "Cache".
  5. With a click on the button "Clear now" you delete the cache.
  6. Reload the site afterward.

How to clear the cache in Google Chrome

The fastest way to get rid of the cache data in Google Chrome is the option "Clear Browser cache". You can access this function with the following shortcut:

Delete the browser cache with a shortcut.

  1. Press the keys [Ctrl] , [Shift] and [Del] . Be sure you press all the keys at once.
  2. A new window opens: "Clear Browser cache".
  3. Here you can select in the upper dropdown-menu, for which time period you want to delete the cache data. You can select between "last hour", "last day", "last week", "last four weeks" or "all".
  4. If you want to delete all cache data, select "all".
  5. Check the box in front of "Images and Files in Cache".
  6. Submit your selection by clicking the "Delete Browser data" Button.
  7. Reload your site.

Clear browser cache manually

If you don't want to use the keyboard shortcut to call the function "Clear Browser Data" you can access it manually:

  1. Click on the "Menu" in the upper right corner of Google Chrome and Open the Browser setting. You can recognize the menu by the three stacked dots.
  2. Next, you select the option "more tools".
  3. In the next step click on "Delete Browser data".
  4. Now you can follow the steps from the description above and select the specific time period (Step 3).

How to clear the cache in Mozilla Firefox

If some websites cause issues when loading or don't show updated contents, it's possible that it's because of the cache. Get to know, how to delete the cache in the browser Mozilla Firefox.

Fast delete with the keyboard shortcut

For deleting the browser cache with a shortcut in Firefox please follow these steps:

  1. Press following keys at once: [Ctrl] , [Shift] and [Del]. A Popup opens with the title "Clear recent history".
  2. In the dropdown menu, you can define the time range you want to delete the cache. You have the following options: last hour, last two hours, last four hours, today or all.
  3. To delete all data, select "All" from the dropdown-menu...
  4. Afterwards, click on the arrow next to "Details" and toggle the different possibilities to chose which data should be deleted. If you want to delete only the cache, then only mark the checkbox next to "Cache".
  5. With a click on the button "clear now" you delete the cache.
  6. Reload the site afterwards

Delete the cache with the window option in Firefox

Alternatively you can also clear the cache also through the window-menu. Please follow these steps:

  1. Press the key "Alt" on your keyboard. The window menu from firefox opens.
  2. In the menu, "chronic" select "delete lastest chronic"
  3. Now the Popup-Window opens like described in the instructions above.
  4. Follow the steps above from the second step.

How to change Browser Bookmarks

  1. Open Chrome Browser

  2. At the top right, click More More

  3. Click Bookmarks > Bookmark Manager

  4. Point to the bookmark you want to edit.

  5. To the right of the bookmark, click the More More, to the far right of the bookmark.

  6. Click Edit

  7. Edit the name or web address of your bookmark.

How do I organize my bookmarks?

The Library window lets you view and organize all of your bookmarks. To open the Bookmarks Library window: Click the Library button 57 library icon , then click Bookmarks. Scroll to the bottom and click Show all Bookmarks

Click on Bookmarks tab and then click on the Show All Bookmarks at the bottom of the drop down. 

Click on the Bookmark that you wish to edit and update the URL. Click [Enter]. 

For Admin Pages:  https://appnav-prod.ec.usfca.edu/applicationNavigator
For Self Service Banner: https://ssb-prod.ec.usfca.edu/ssomanager/saml/login?relayState=/c/auth/SSB

 

Banner Cloud Known Issues:

  • Degree Verification Process
    • Generates LIS and LOG files with no error/ .dat file
  • ECfilegateway 
    • Batch uploading switch from loading drives
  • (ABS) Finance 
    • Visual confirmation of completed files are not displaying correctly