Faculty/Staff Quick Guide
ITS Help Desk
Need tech help? Contact the ITS Help Desk for assistance at (415) 422-6668 or by visiting the ITS Service Portal.
- ITS Help Desk locations are located at Lone Mountain North (2nd floor), the Gleeson Library circulation desk, and at McLaren 100. Visit myUSF for complete details on locations and hours of operation.
- What services does the Help Desk provide for Faculty and Staff? - KB13273
myUSF is the University's enterprise portal and central authentication system that provides access to a multitude of resources, including Canvas, e-mail, University announcements, timesheets, and many more services.
- How Do I: Change or Reset My Password? - KB10565
- Learn more about USF's Identity & Access Manager (IAM) for faculty and staff users - KB12055
- Access your applications by visiting the USF Launchpad.
Faculty and staff access email through DonsApps Mail, our branding of Gmail. This includes all of the feature of Gmail including unlimited shared storage between email messages and Google Drive files.
- How Do I: Access DonsApps? - KB10578
- How Do I: Access DonsApps Mail using an iOS device? - KB10479
- How Do I: Access DonsApps Mail using an Android device? - KB10720
- How Do I: Synchronize Microsoft Outlook with DonsApps? - KB13078
The USF standard for personal and departmental calendars is DonsApps Calendar, our branding of Google Calendar.
- How Do I: View my DonsApps Calendar? - KB10735
- How Do I: Share a calendar on DonsApps Calendar? - KB10651
- How Do I: Invite guests to an event on DonsApps Calendar? - KB10734
All USF students, faculty, and staff may create, store, and share files using DonsApps Drive, USF's branding of Google Drive. Drive has document, spreadsheet, presentation, and drawing modules. Additional functionalities, including Google's Team Drive, are available for faculty and staff use.
- How Do I: Use DonsApps Drive? - KB10608
Members of the USF community access the Internet by connecting to the USF-Wireless network. Use your standard myUSF credentials to authenticate access.
Computers and Printing
ITS provides Dell and Apple desktop and laptop computers for faculty, staff, labs, and classrooms.
- Visit myUSF for a list of ITS standard hardware for faculty and staff.
- Visit the ITS Service Portal to request a new university computer.
ITS purchases and provides complete support for a standard suite of software [Link] that meets the needs of most community members. The suite is divided into applications that are automatically installed on all USF-owned computers and are charged to the central USF software account. Other applications are supported by ITS and installation CDs are maintained, but licenses and upgrades must be paid for by the department, school or college.
- What software should be installed on my university-owned Windows computer? - KB10983
- How Do I: Order additional software for my university-owned computer? - KB10233
The Pharos client software allows you to print from your computer to any Pharos enabled self-service printer at the university or distributed campuses. More information and downloads for the Pharos printer driver are available on the USF Pharos webpage.
- Visit myUSF for a list of where multifunction printers (MFPs) are located on campus.
- For assistance with downloading Pharos drivers, contact or visit the ITS Help Desk.
Telephones & Voicemail
ITS provides telephone, fax and modem service on the San Francisco campus and regional campuses.
- NEC Telephone Services, Features, and Quick Reference - KB10715
- How Do I: Use a Cisco VoIP phone? - KB10443
- How Do I: Access voicemail? - KB10313
Banner is the University's Administrative System Suite, the primary information system used to conduct the business of the University. The core system suite is made up of the Advancement, Finance, Financial Aid, Human Resources, and Student modules, and features additional functionality in document management, job scheduling, reporting, and workflow. Banner has a self-service module called Self Service Banner (SSB) and a full-functionality administrative interface, powered by Banner 9.
- What is Self Service Banner (SSB)? - KB10315
- Which browsers are compatible with Self-Service Banner? - KB11755
- What is Internet Native Banner (INB)? - KB10316
- Do I need access to Internet Native Banner (INB)? - KB10317
Canvas is USF’s learning management system. Course sites are created automatically. Both appointed instructors and officially registered students are automatically enrolled in the course sites. Please refer to the knowledge base article below to help you get started and give you the basics to configure your Canvas environment and participate in your Canvas courses.
To achieve successful student performance, learning technology calls for good assessment tools. More information can be found on our Assessment service page [Link].
Turnitin is a resource that USF has licensed that is designed to help students avoid plagiarism and improper citation. The software encourages original writing and proper citation practices. Turnitin is also integrated into Canvas so that students can submit their papers through your Canvas course site.
- How Do I: Access Turnitin.com? - KB10236
Qualtrics allows for the development of robust and powerful surveys for both research and assessment. Select from over a dozen question-types and a variety of survey distribution options to maximize your response rate.
- How Do I: Get access to Qualtrics? - KB12753
- Access Qualtrics documentation on the Educational Technology Services knowledge base.
Clickers are interactive handheld devices that, when used in the classroom, can provide real-time, formative assessment. Clickers can be used to increase student engagement, take classroom attendance, conduct quizzes, and maintain a gradebook. iClicker is the brand that USF has standardized on.
Instructional Technologies & Training is dedicated to providing USF faculty and staff with the necessary tools to increase their proficiency and understanding of technology in today's classroom and office. We are the starting point for USF faculty, staff and students interested in improving their skills and effectiveness using computers and instructional technology.
- Register for ITT Trainings on myUSF.
- Lynda.com is an online repository of video tutorials for frequently used applications, including Adobe's Creative Suite, Microsoft Office, and more. Learn more about USF's partnership with and access Lynda.com on myUSF.
Classroom Technology provides technical support and AV equipment for use in learning environments. We believe that technology can enhance instructional effectiveness, increase learning, and improve the curriculum. Our goal is to provide facilities and technical resources that will support outstanding educational programs and enhanced learning.
- To request assistance in your classroom, contact the ITS Help Desk at (415) 422-6668 to dispatch a Classroom Support Technician.
Each Smart Classroom is equipped with a high-end display as well as speakers for audio. Our Smart Classrooms provide the presenter with the ability to project videotapes, DVDs, and to connect their own laptops. Smart Classrooms also include permanently installed Mac computers that allow the presenter to choose between the Windows or Mac operating systems.
Echo 360 Lecture Capture
Echo360 is an automated lecture capture system that can be scheduled to record a lecturer's presentation, including audio and video, along with the lecture content that is presented on the classroom's screen.
Visit the Media Services homepage on myUSF to learn more about service offerings and to submit requests.
- How Do I: Request AV Recordings? - KB12551
- How Do I: Request a DVD/VCR Conversion? - KB12567
- Submit your conversion request on this Google Form (log in with your Faculty/Staff DonsApps account).
- A directory of USF offices and services is available at usfca.edu/directory.
- To access the Faculty/Staff Directory, visit Workday and authenticate with your myUSF credentials.
Save hundreds or even thousands of dollars on personal electronics, software, services, and more using the ITS eStore. Software such as Microsoft Office 365, Windows 7, Windows 8, VMWare Fusion, and Sophos Anti-Virus can be downloaded for free!
USF provides a web-based file backup service for university-owned computers using MozyPro. Specified files are backed up over the Internet transparently while you work or when your computer is idle. You can restore single files, file folders, or specific versions of any one file in the event of computer damage or loss. Mozy can even recover files up to 30 days after accidental deletion.
Network Remote Access
The University Remote Access service allows faculty and staff members to securely access internal USF private network resources such as Administrative Systems, File Servers, or Network Printing. This service is provided using Virtual Private Network (VPN) technology which encrypts and secures data transmissions between your computer and the University network. VPN can be used from an off-campus location over the public Internet or on-campus via the USF Wireless network.
USF Event Calendar & Scheduling
USFcalendar provides information on events for the USF community, and is maintained by Web Services.
- For more information on becoming an editor for USFcalendar, contact Web Services.
VirtualEMS is the university's focal point for course and event scheduling, and is maintained by Events Management & Guest Services.
- For more information on making reservations in VirtualEMS and to get access, visit EM&GS on myUSF.
USFmobile offers essential USF information and services anytime, anywhere on your smartphone or PDA. It includes up-to-date information on events, campus locations, class schedules, and transportation options.