How Do I?

Administrative System Suite (Banner)

Find an Overview of Self-Service Banner
Order an Official Transcript or Print an Unofficial Transcript
Find a Quick Reference Guide to Banner Keyboard Shortcuts
View a List of Banner Functional Experts
Navigate between Banner forms

Assessment Tools

Create a Turnitin Assignment
Get started with Qualtrics
Qualtrics Frequently Asked Questions

Assistive Technologies

Where are assistive technologies available?

Cable TV

Channel Listings
Program my digital TV to receive all the University cable channels
Request service for cable TV problems in a Res Hall

Classroom Technology

Quick Start Guide to Standard Smart Classrooms
Quick Start Guide to Smart Classroom Levels
Quick Start Guide to Level 1 Plus Smart Classrooms
Quick Start Guide to Level 2 Smart Classrooms
Quick Start Guide to Malloy Hall LL Level 2 Smart Classrooms
Quick Start Guide to SF Downtown Classrooms

Computer Labs

Find out where to print on campus
Find out what software is installed in labs
Reserve a lab
Request installation of special software on lab computers

Data Backup

Restore files with MozyPro

Database Hosting

Obtain and Install SSL Certificates for SQL Server Encryption
Install and troubleshoot SQL Developer

Digital Signage

Request a Digital Signage Installation

Email

Configure an iPhone to access Exchange
Configure an Android phone to access DonsApps Mail
Synchronize Microsoft Outlook with DonsApps
Initiate sending an encrypted email by a faculty or staff member
For additional How do I articles, please search for "email" on the Service Portal.

File Sharing

Use DonsApps Drive
Upload a file to DonsApps Drive
Access a network file share from off campus
CAPS Secure Share FAQs

ITS eStore

Access the ITS eStore Personal Software Purchase or Dreamspark programs
Purchase a Personal Computer at a Discount
Purchase and Install Windows for My Personal Computer
What is VMware Fusion?
Obtain a Student Copy of Microsoft Office 365

Lecture Capture

Capture a Class Lecture

Network Wifi Access for Visitors

Connect to the Internet at USF
How can my visiting friend or relative use the USF wireless network?
USF Visitors FAQs
For additional How do I articles, please search for "wireless" on the Service Portal.

Network Remote Access (using VPN)

How to Use the GlobalProtect (VPN) Client
Remote Access (VPN) FAQs
How to Download and Install the USF Remote Access (VPN) Client

Office Moves

Request computer and/or telephone moves

Personal Calendar

Configure G Suite Sync to access DonsApps with Outlook
Configure an Android device to access DonsApps Calendar
Google Calendar Help Topics

Personal Device Security

Do I need antivirus software?
Protect my computer from viruses
Should I scan my computer for viruses?
Configure Sophos Anti-Virus for on-access scanning
Keep your personal computer/laptop up to date
Why is data encryption necessary?
What is full-disk encryption vs. file encryption?
What are the limitations of disk encryption?
Securely delete a file or directory from a PC
Securely delete a file or directory from a Mac
For additional How do I articles, please search for "personal device" on the service portal.

Printing

Find out where to print on campus
Request assistance with multifunction printers
Add a network printer on a Windows computer
Add a network printer on a Mac
For additional How do I articles, please search for "printing" on the Service Portal.

Project Management Services

Initiate a Project or Business Needs Assessment with ITS

Reporting & Analytics

Generate campus mailing labels from BI for faculty and staff

Security Awareness

USF Announces Information Security Training Requirement
General Information & FAQs for ISABT Course
Course Navigation FAQs
How can I confirm that I've completed the Basic Training Course?
Why do I continue to receive alerts to complete Security Awareness Training?
Examples of PhishMe emails
PhishMe FAQs
Understand Password Protection
Understand Spyware and Adware
Understand Identity Theft
Avoid Identity Theft
Understand Phishing Scams and how to avoid them
Why do spoofing emails appear to be sent by my DonsApps email account?

Software

Know what software should be installed on my university-owned computer
Order additional software for my university-owned computer
For additional How do I articles, please search for "software" on the service portal.

Streaming Media

Who can post content to USF's streaming media servers?
How long does it take before the media file is posted to the streaming server?
Request an AV recording of an event

Telephones

NEC telephone services, features, and quick reference
Use a Cisco VoIP phone
Forward calls to another number (Voicemail)
Forward calls to another number (NEC)
Reserve a conference phone
Setup a Polycom conference phone
For additional How do I articles, please search for "phone" on the Service Portal.

Training

Find Online Software Training (Lynda.com)

myUSF

Resetting myUSF password
How Do I Reset or Change My Password
Look up my USF ID number (CWID)
Access Self-Service Banner Photo Class List (Faculty and Advisers)
Change myUSF username
Request an Alumni myUSF account
Request access to myUSF for an affiliate or contractor
Set up access for a parent/guardian to pay tuition online

USF Event Calendar & Scheduling

What is USF Event Calendar
Search for events in USF Events Calendar
Request a room in USF Event Calendar
Why Can't I see my event in USF Event Calendar?

Voicemail

Access voicemail (Faculty/Staff)
Outline of voicemail system menu
For additional How do I articles, please search for "voicemail" on the service portal.

Web Hosting

Create a personal web site in DonsApps Google Sites
Manage your DonsApps Google Sites personal web site

Wireless Network

Connect to the Internet while at USF
USF Wireless FAQs
Connect a device that does not have a browser to the ResHall network
How can my visiting friend or relative use the wireless network?
USF Visitors Network Guest Information
For additional How do I articles, please search for "wireless" on the service portal.

Search for Additional Help Topics