How Do I?

Administrative System Suite (Banner)

Find an Overview of Self-Service Banner
Order an Official Transcript or Print an Unofficial Transcript
Find a Quick Reference Guide to Banner Keyboard Shortcuts
View a List of Banner Functional Experts
Navigate between Banner forms

Application Development & Support

Assessment Tools

Access Turnitin.com
Get started with Qualtrics
Qualtrics Frequently Asked Questions

Assistive Technologies

Where are assistive technologies available?

Cable TV

Channel Listings
Program my digital TV to receive all the University cable channels
Request service for cable TV problems in a Res Hall

Classroom Technology

Quick Start Guide to Standard Smart Classrooms
Quick Start Guide to Smart Classroom Levels
Quick Start Guide to Level 1 Plus Smart Classrooms
Quick Start Guide to Level 2 Smart Classrooms
Quick Start Guide to Malloy Hall LL Level 2 Smart Classrooms
Quick Start Guide to SF Downtown Classrooms

Computer Labs

Find out where to print on campus
Print to a Multifunction printer from a personal Mac
Print to a Multifunction printer from a personally owned PC
Install the Xerox Multifunction printer driver on a personally owned Mac
Install the Xerox Multifunction printer driver on a personally owned PC
Find out what software is installed in labs
Reserve a lab
Request installation of special software on lab computers
Use an Online Virtual Lab
Connect to the Virtual Lab on a Mac
Connect to the Virtual Lab on a PC

Data Backup

Restore files with MozyPro

Database Hosting

Obtain and Install SSL Certificates for SQL Server Encryption
Install and troubleshoot SQL Developer

Digital Signage

Submit a Digital Signage Request

Directory Services

Email

Configure an iPhone to access DonsApps Mail (Students/Alumni)
Configure an iPhone to access DonsApps Mail (Faculty/Staff)
Configure an iPhone to access Exchange
Configure an Android phone to access DonsApps Mail
Synchronize Microsoft Outlook with DonsApps
Filter incoming messages in DonsApps Mail
Enable a vacation message in DonsApps Mail
Forward DonsApps messages to another account
Delete a single message in a conversation in DonsApps Mail
Initiate sending an encrypted email by a faculty or staff member
For additional How do I articles, please search for "email" at our Search for Help page

File Sharing

Use DonsApps Drive
Upload a file to DonsApps Drive
Access a network file share from off campus
CAPS Secure Share FAQs

Hardware

Instructional Design

ITS eStore

Access the ITS eStore Personal Software Purchase or Dreamspark programs
Purchase a personal computer at a discount
Purchase and install Windows for my personal computer
What is VMware fusion?
Obtain a student copy of Microsoft Office 365

Knowledge Management

Learning Management System (Canvas)

Lecture Capture

Capture a class lecture

Mass Notification

Media Conversion

Media Distribution

Network Wifi Access for Visitors

Connect to the Internet at USF
How can my visiting friend or relative use the USF wireless network?
USF Visitors FAQs
For additional How do I articles, please search for "wireless" on the service portal.

Network Remote Access (using VPN)

How to Use the GlobalProtect (VPN) Client
Remote Access (VPN) FAQs
How to Download and Install the USF Remote Access (VPN) Client

Office Moves

Request computer and/or telephone moves

Personal Calendar

View my DonsApps Calendar
Create and edit events in DonsApps Calendar
Create a new calendar in DonsApps Calendar
Create a group calendar in DonsApps Calendar
Set privacy options in individual events in DonsApps Calendar
Share your calendar in DonsApps Calendar
Understand the calendar list in DonsApps Calendar
Configure Google Apps Sync to access DonsApps with Outlook
Configure an Android device to access DonsApps Calendar
Sync DonsApps Calendar to the iPhone/iPod Touch (Faculty/Staff)
Sync DonsApps Calendar to the iPhone/iPod Touch (Students/Alumni)
Google Calendar Help Topics

Personal Device Security

Do I need antivirus software?
Protect my computer from viruses
Should I scan my computer for viruses?
Configure Sophos Anti-Virus for on-access scanning
Keep your personal computer/laptop up to date
Why is data encryption necessary?
What is full-disk encryption vs. file encryption?
What are the limitations of disk encryption?
Securely delete a file or directory from a PC
Securely delete a file or directory from a Mac
For additional How do I articles, please search for "personal device" at our Help Topics page.

Printing

Find out where to print on campus
Request assistance with multifunction printers
Add a network printer on a Windows computer
Add a network printer on a Mac
For additional How do I articles, please search for "printing" at our Help Topics page.

Project Management Services

Initiate a Project or Business Needs Assessment with the ITS PMO

Reporting & Analytics

Generate campus mailing labels from BI for faculty and staff

Security Awareness

USF Announces Information Security Training Requirement
General Information & FAQs for ISABT Course
Course Navigation FAQs
How can I confirm that I've completed the Basic Training Course?
Why do I continue to receive alerts to complete Security Awareness Training?
Examples of PhishMe emails
PhishMe FAQs
Understand Password Protection
Understand Spyware and Adware
Understand Identity Theft
Avoid Identity Theft
Understand Phishing Scams and how to avoid them
Why do spoofing emails appear to be sent by my DonsApps email account?

Server Hosting

Software

Know what software should be installed on my university-owned computer
Order additional software for my university-owned computer
For additional How do I articles, please search for "software" at our Help Topics page.

Streaming Media

Post a video or audio file to the streaming/iTunes U servers
What type of content can be posted to the USF streaming/iTunes University?
Who can post content to USF's streaming media servers?
How long does it take before the media file is posted to the streaming server?
Get started with iTunes University and Course Manager
Request recording of an event
Find available software for editing media

Telephones

NEC telephone services, features, and quick reference
Use a Cisco VoIP phone
Forward calls to another number (Voicemail)
Forward calls to another number (NEC)
Reserve a conference phone
Setup a Polycom conference phone
Telephone Usage Report Access Guide
For additional How do I articles, please search for "telephones" at our Help Topics page.

Training

Find online software training (Lynda.com)

myUSF

(Student/Alumni) Change or reset my password
(Faculty/Staff) Change my password
(Faculty/Staff) Reset my password if I have forgotten it
Look up my USF ID number (CWID)
Access the Visual Class List in myUSF
Change myUSF username
Request an Alumni myUSF account
Request access to myUSF for an affiliate or contractor
Set up access for a parent/guardian to pay tuition online

USF Event Calendar & Scheduling

What is USF Event Calendar
Search for events in USF Events Calendar
Request a room in USF Event Calendar
Why Can't I see my event in USF Event Calendar?

USFMobile Application System

Video Conferencing

Video Recording & Editing

Voicemail

Access voicemail (Faculty/Staff)
Outline of voicemail system menu
For additional How do I articles, please search for "voicemail" at our Help Topics page.

Web Conferencing

Web Hosting

Create a personal web site in DonsApps Google Sites
Manage your DonsApps Google Sites personal web site

Wireless Network

Connect to the Internet while at USF
USF Wireless FAQs
Connect a device that does not have a browser to the ResHall network
How can my visiting friend or relative use the wireless network?
USF Visitors Network Guest Information
Register your PC/Mac laptop on USF Wireless
Register your IOS device on USF Wireless
Register your Android device on USF Wireless
For additional How do I articles, please search for "wireless" at our Help Topics page.

Advisortrac

Self Service Banner (SSB)

Internet Native Banner (INB)

CashNET

DegreeWorks

DonsApps

Ensemble Video

Evisions

Filemaker Pro

fsaATLAS

Google Vault

iTunes U

Mailman

LANDesk

Microsoft Exchange (Office 365)

MozyPro

Online Directory

PerfectForms

Pharos Printing

Pinnacle

Qualtrics

Salesforce

USF Support (ServiceNow)

SmartSheet

StarRez

Titanium Schedule

Turnitin

Tutortrac

Visual Class List

WebFOCUS

WebTrack

Campus Data Network

Search for Additional Help Topics