ITS Metrics

ITS is continually striving to provide better service to the students, faculty, and staff of USF. Below you will find links to our current metrics along with previous years. 

  • 2018 Metrics
  • 2017 Metrics
  • 2016 Metrics
  • Client Support Services Metrics (Updated monthly):

    Call Abandonment Rate - May 2018

    Client Satisfaction By Role - May 2018

    Incident Volume - May 2018