Student Quick Start Guide

ITS Help Desk

Need tech help? Contact the ITS Help Desk for assistance at (415) 422-6668 or by visiting the ITS Service Portal.


myUSF is the University's enterprise portal and central authentication system that provides access to a multitude of resources, including Canvas, email, University announcements, course registration, and many more services.



Students and alumni access email through DonsApps Mail, our branding of Gmail. This includes all of the feature of Gmail including unlimited shared storage between email messages and Google Drive files.


The USF standard for personal and departmental calendars is DonsApps Calendar, our branding of Google Calendar.


All USF students, faculty, and staff may create, store, and share files using DonsApps Drive, USF's branding of Google Drive. Drive has document, spreadsheet, presentation, and drawing modules. 

Internet Access

USF Wireless

Members of the USF community access the Internet by connecting to the USF-Wireless network. Use your standard myUSF credentials to authenticate access.

Wired Connectivity

ITS does not provide Ethernet cords. However, Student Housing and Residential Education provides them on a first-come, first-served basis. Please contact SHaRE or your Residence Hall front desk for more information.


Canvas is USF’s learning management system. Please refer to the knowledge base article below to help you get started and give you the basics to configure your Canvas environment and participate in your Canvas courses.

Self-Service Banner

USF students can update personal information, register for classes, view grades, and more online via USF Connect. To access this service, click on the Student tab in USF Connect, then click under the Student Self Service heading.

ITS eStore

Save hundreds or even thousands of dollars on personal electronics, software, services, and more using the ITS eStore.  Software such as Microsoft Office 365, Windows 7, Windows 8, VMWare Fusion, and Sophos Anti-Virus can be downloaded for free.

Cable TV

USF provides cable TV services primarily to the University residence halls and select public areas. All on-campus residence halls except for Loyola Village receive cable TV services from Direct TV through ITS. The Loyola Village and Pedro Arrupe residence halls receive TV services from Comcast.

Computer Labs

ITS supports general-purpose computer labs in multiple locations on the San Francisco campus, as well as small labs at each of the regional campuses.

Campus Printing

The Pharos client software allows you to print from your computer to any Pharos enabled self-service printer at the university or distributed campuses. More information and downloads for the Pharos printer driver are available on the USF Pharos webpage.

Assistive Technologies

Assistive technologies help make computing resources accessible to persons with disabilities.

Mobile Charging Stations

Our mobile devices are so vital to our daily activities that a low battery can really slow us down. To address this draining issue, ITS in collaboration with ASUSF, piloted phone and tablet charging stations on campus.


Traditional land-line phones in ResHall rooms are not generally provided.  However, there are other options within the residence hall.

File Sharing of Copyrighted Material

If you are using Peer to Peer or File Sharing, you could be violating the Digital Millennium Copyright Act (DMCA). The University also has an obligation under the Higher Education Opportunity Act 2008 to prevent illegal distribution of copyrighted content as described on the Fogcutter main page. Please review this page and the  Technology Resources Appropriate Use Policy for information about your responsibilities and restrictions on the use of network resources at USF.

Personal Device Security

We're constantly bombarded with viruses, spam, phishing attempts, and other computer attacks. To protect your personal information and your computer, you need to be aware and follow basic measures to protect yourself. Please review the following selections from our knowledge base and download a free copy of Sophos Anti-Virus if you don't have up-to-date antivirus protection running on your computer.

USF Mobile

USF Mobile offers essential USF information and services anytime, anywhere on your smartphone or PDA. It includes up-to-date information on events, campus locations, class schedules, and transportation options.

USF Events Calendar

USFcalendar provides information on events for the USF community, and is maintained by Web Services.