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Rental Assistance

Aid from Financial Institutions

Many financial institutions offer flexible options for customers. As some of our experts mentioned, be proactive by calling your financial institutions. This not only can help you save money, but more importantly, can reduce some of the stress you may be experiencing by not knowing the options you may actually have. Here’s a list of some of the banks and financial assistance they are offering:

Capital One 

  • Willing to work with customers that are experiencing financial difficulties.
  • Assistance includes minimum payments, deferred loans and fee suppression.
  • Contact the bank directly through one of its many customer support lines


  • Citi issued a statement on March 9 that for 30 days, customers and small business customers are eligible to have their monthly service fees waived, fees waived on early CD withdrawals, fees waived on remote deposit capture.
  • Some credit card customers may be eligible for credit line increases and collection forbearance programs. 
  • Some mortgage customers may be eligible for a hardship program through Cenlar FSB by calling 885-839-6253.

Chase Bank

  • In the past, Chase has waived fees or provided refunds, changed due dates and extended credit lines. 
  • Currently every situation is being handled on a case-by-case basis.

PNC Bank

  • They encourage customers encountering hardship to reach out to the bank directly; assistance will be addressed on a case-by-case basis. Customers affected by the virus who are encountering hardship can call 1-888-762-2265 for help.

Wells Fargo 

  • Willing to work with customers that are experiencing financial difficulties by reaching out to their customer service for assistance at 1-800-219-9739. 

  • Wells Fargo donated $6.25 million in aid to help the public relief effort.

Bank of America

Better Money Habits has information and know-how that can help you make more informed decisions.

Additional financial tips