ITS provides telephone, fax and modem service on the San Francisco campus and USF's additional campuses.

Contact the ITS Help Desk for the Following Services

  • Voicemail password resets (if you have forgotten your password)
  • Pricing and billing inquiries
  • Service outages

Instructions to set up Three-way Conference Calling

All office phones have a speakerphone with the ability to conference in up to three call participants.

When the first party is on the line, press Transfer, dial the second party either internal or external. When the second party is on the call, press Conf to join both parties on the call. All three parties will be connected.

Add, Move, Change or Discontinue a Service

To request a change of service, please submit your request online using the Request an Office Move form in USF Support, unless you are a Loyola Village non-student resident.

Faculty and staff must have add and change requests approved by their division/school/college administrative or program assistant and budget approver.

Please provide 2-5 weeks notice, depending on the scope of work requested.

Students Living in Residence Halls

  • ResHall rooms do not have phones provided to them in each room. Instead, they will have access to hallway phones typically located in the middle of the hallway of each wing.
  • Students may request a phone for their ResHall Room if needed by contacting the ITS Help Desk. Please include your First and Last Name, ResHall building, Room number, and contact information where you can be best reached.

Faculty and Staff

Long distance service - Many phones require a five-digit Personal Billing Number (PBN) to dial long distance. PBNs are requested through the ITS Help Desk and require budget approval from your respective Department Budget Approver.

Headsets - contact the Well-Life Program Manager, Human Resources, x2442.

List of Plantronics Polaris-type headsets that are compatible with the NEC Dterm Series 1

Campus Emergency Phones