Student Housing Front Desk Positions
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Community Assistants (CAs) provide quality customer service while maintaining the safety, security and confidentiality of our students in our Residence Halls. CAs are a resource to our on-campus student residents and assist in building hall communities.
Summer Guest Housing (SGH) staff interact with a wide variety of clientele during the month of May - August in the designated Summer buildings.. SGH staff work to create a comprehensive guest housing operation that meets the goals of the Summer Guest Housing Program.
application for the 2023-2024 academic year now Open!
Apply here for the CA and/or SGH position >>
Applications open during the week of November 21st, 2022 and are due by 11:59 p.m. PST on February 1st, 2023. All students who apply by the deadline will be notified regarding their eligibility. Please direct all questions regarding the hiring and application process to sharedeskops@usfca.edu.
If you are a student who is studying abroad or taking a leave of absence this year but still want to apply, please still apply if interested and email us with any specific questions. Interviews will be taking place primarily in person this year.
Community Assistant Position Description and Compensation
Community Assistant (CA) staff the residence hall front desk and are responsible for ensuring the safety and security of the residents, as well as, providing a high level of customer service. CA's must work a minimum of 8 hours per week to be considered a Student Housing employee. CA's can work no more than 20-25 hours per week when school is in session, depending on if the student is domestic or international. During Intersession and other breaks when school is not in session, CAs may work up to 35 hours per week. CAs are required to work during Winter Break/Intersession and holidays, but will be scheduled accordingly with their supervisor.
Community Assistants (CAs) working day shifts (8 AM- 12 Midnight) and Mail Clerks are paid an hourly base rate of minimum wage. Those working night shifts (12 Midnight - 8 AM) are paid a higher hourly rate, which is $1.00 higher than their day rate.
Summer Guest Housing Position Description and Compensation
The Summer Guest Housing (SGH) staff's main responsibility is working the front desk of their designated building and tending to the needs of guests staying in the building. This position allows for students to work up to 35 hours a week and is a live-in position.
Summer Guest Housing front desk staff are paid an hourly base rate of minimum wage. Managers are paid at a higher rate which is discussed with prospective candidates. Staff are provided on campus housing in the designated building they are working in for the duration of their employment.
Requirements and Expectations
Community Assistants (CAs):
All candidates must meet a minimum of half-time enrollment by the semester's Census date, with good disciplinary and judicial standing at the University, and maintain a cumulative GPA of at least 2.5. New and Returning Community Assistants are paid a base pay rate (dependent on the set minimum wage for the city and county of San Francisco, California) for day shifts and a $1.00 increase for night shifts.
Newly hired Community Assistants are unable to hold a new Resident Advisor position in their first year. If a student is offered both a Community Assistant and Resident Advisor position, they will be unable to accept both positions for the academic year. In the event a student accepts the Resident Advisor position, we will allow the student to defer the Community Assistant position for the next academic year.
summer Guest housing (sgh):
SGH staff must be current USF students who will continue courses in the Fall semester. Any SGH staff who is enrolled in Summer School classes must maintain a cumulative GPA of at least 2.5 and remain in good disciplinary standing.
If you have any questions about the CA or SGH position, please contact Student Housing at sharesdeskops@usfca.edu prior to applying.
Mandatory Trainings and Required Availability
Please keep in mind that the respective Community Assistant staff must attend the following trainings:
- Fall Training: July 31st- August 4th ( July 31st & August 4th will be set for specific times)
- Winter Training: January 2024 (TBD)
- Required Availability: CA staff must be available for at least two of the major university breaks (Fall Break, Thanksgiving, Two weeks of Intercession, and Spring Break).
Please keep in mind that the respective Summer Guest Housing staff must attend the following trainings:
- Spring Orientation: May 5th 2pm-4pm
- Summer Training: May 23rd- 25th 9am- 5pm
- Required Availability: Staff must be available for Memorial Day and 4th of July as both days are still working days.
Application and Interview Process Overview
1. submit your application (Round 1)
The job application is now open and will close on February 1st, 2023 at 11:59 p.m PST. Applications may not be accepted after the deadline. You will be notified by February 17th, 2023 if you have been selected to advance to the second round.
3. ATTEND AN INDIVIDUAL INTERVIEW (ROUND 2)
If selected to move on in the process, you will receive an email with instructions by February 17th, 2023 for signing up for your individual interview with two staff members from the Office of Student Housing. Individual Interviews will take place between February 27- March 3rd, 2023. Please note that interviews will be completed majority in-person. At your interview, which will be about 30-45 minutes, you will be interviewed for all Office of Student Housing student leadership positions for which you have applied.
3. HIRING DECISIONS
All staff position decisions will be released on March 10th, 2023.
5. ACCEPT THE POSITION OFFERED TO YOU AND SIGN YOUR CONTRACT
The deadline to submit your intent form to accept your offered position and sign your contract will be March 22nd, 2023.