Community Front Desk Staff

Interested in Applying? 

Community Assistants (CAs) provide quality customer service while maintaining the safety, security and confidentiality of our students in our Residence Halls. CAs are a resource to our on-campus student residents and assist in building hall communities. 

application for the 2019-2020 academic year

Applications are due by 11:59 p.m. on December 3, 2018. New CA applicants are required to attend an info session along with submitting an application by the deadline. Please refer to the SHaRE Student Positions webpage for a list of all info session dates.  

If you are a student who is studying abroad or taking a leave of absence this year but still want to apply, please view the Student Positions page for instructions. 

Community Assistant Position Description and Compensation

The Community Assistant (CA) staffs the residence hall front desk and is responsible for ensuring the safety and security of the residents, as well as, providing a high level of customer service. The CA will work a minimum of 8 hours per week to be considered a SHaRE employee. The CA can work no more than 20-25 hours per week when school is in session, depending on if the student is domestic or international. During Intersession and other breaks when school is not in session, CAs may work up to 35 hours per week. CAs are required to work during Winter Break/Intersession and holidays.

New Community Assistants (CAs) working day shifts (8 AM- 12 Midnight) and Mail Clerks are paid an hourly base rate of minimum wage. Those working night shifts (12 Midnight- 8 AM) are paid a higher hourly rate, which is $0.50 higher than their day rate. 

Community Office Manager Position Description and Compensation

The Community Office Manager (COM) in each residence hall community assists the Residential Office Manager (ROM) as a desk supervisor in the overall operation and management of the residence hall front desks.

The COM compensation package will be discussed with prospective candidates. 

Requirements and Expectations

Community Assistants (CAs):

All candidates must be full-time USF students, enrolled in at least 12 units, with good disciplinary and judicial standing at the University, and maintain a cumulative GPA of at least 2.5. Newly hired Community Assistants are paid a base pay rate (dependent on the set minimum wage for the city and county of San Francisco, California) for both day shifts and night shifts. Returning Community Assistants are eligible for a pay increase upon satisfactory job performance.

Community Office Managers (COMs):

COMs must be full-time USF students of at least sophomore status (30 units completed) in good disciplinary standing with a cumulative GPA of at least 2.50. COMs must have completed at least one semester as a Community Assistant.

If you have any questions about the CA or COM position, please contact SHaRE at prior to applying. 

Mandatory Trainings and Required Availability

Please keep in mind that the respective Community Assistant staff must attend the following trainings: 

  • Fall Training: August 2019 (CAs and COMs must be present) 
  • COM Training: August 2019 (COMs only must be present) 
  • Winter Training: January 2019 (CAs and COMs must be present) 
  • Required Availability: CA staff must be available for at least two of the major university breaks (Fall Break, Thanksgiving, Two weeks of Intercession, and Spring Break). 

Application and Interview Process Overview

1. Attend a mandatory info session

Attendance at one information session is MANDATORY in order to be eligible for all open SHaRE student positions. Please refer to the Student Positions webpage for a list of all info sessions. 

2. submit your application

The job application will open on November 5, 2018 at 12:00 p.m. and will close on December 3, 2018 at 11:59 p.m. Applications will not be accepted after December 3. 

3. Attend an individual interview

If selected to move on in the process, you will receive an email on February 6, 2019 with instructions for signing up for your individual interview with a SHaRE staff member. Individual Interviews will take place on February 13 and 14, 2019. At your interview, which will be about 30-45 minutes, you will be interviewed for all SHaRE student leadership positions for which you have applied. Please arrive at your interview location 10 minutes early.

4. Submit your Intent Form 

If offered the position, the deadline to submit your intent form to accept the position will be March 27, 2019. All accepted new-hires will be emailed their offer letters on March 21, 2019. 


Check out what these CAs have to say about the Community Front Desk!

VideORL Front Desk