Community Front Desk Staff

Interested in Applying? 

Community Assistants (CAs) provide quality customer service while maintaining the safety, security and confidentiality of our students in our Residence Halls. CAs are a resource to our on-campus student residents and assist in building hall communities. 

application for the 2022-2023 academic year

Applications open on December 1, 2021 and are due by 11:59 p.m. PST on January 31, 2022. All students who apply by the deadline will be notified regarding their eligibility. Please direct all questions regarding the hiring and application process to

If you are a student who is studying abroad or taking a leave of absence this year but still want to apply, please still apply if interested and email us with any specific questions. Interviews will be taking place remotely this year. 

Community Assistant Position Description and Compensation

Community Assistant (CA) staff the residence hall front desk and are responsible for ensuring the safety and security of the residents, as well as, providing a high level of customer service. CA's can work a minimum of 8 hours per week to be considered a Student Housing employee. CA's can work no more than 20-25 hours per week when school is in session, depending on if the student is domestic or international. During Intersession and other breaks when school is not in session, CAs may work up to 35 hours per week. CAs are required to work during Winter Break/Intersession and holidays, but will be scheduled accordingly with their supervisor..

New Community Assistants (CAs) working day shifts (8 AM- 12 Midnight) and Mail Clerks are paid an hourly base rate of minimum wage. Those working night shifts (12 Midnight - 8 AM) are paid a higher hourly rate, which is $0.50 higher than their day rate. 

Community Office Manager Position Description and Compensation

The Community Office Manager (COM) in each residence hall community assists the Residential Operations Manager (ROM) as a desk supervisor in the overall operation and management of the residence hall front desks.

The COM compensation package will be discussed with prospective candidates. 

Requirements and Expectations

Community Assistants (CAs):

All candidates must be full-time USF students, enrolled in at least 12 units, with good disciplinary and judicial standing at the University, and maintain a cumulative GPA of at least 2.5. Newly hired Community Assistants are paid a base pay rate (dependent on the set minimum wage for the city and county of San Francisco, California) for both day shifts and night shifts. Returning Community Assistants are eligible for a pay increase upon satisfactory job performance.

Newly hired Community Assistants are unable to hold a new Resident Advisor position in their first year. If a student is offered both a Community Assistant and Resident Advisor position, they will be unable to accept both positions for the academic year. In the event a student accepts the Resident Advisor position, we will allow the student to defer the Community Assistant position for the next academic year.

Community Office Managers (COMs):

COMs must be full-time USF students of at least sophomore status (30 units completed) in good disciplinary standing with a cumulative GPA of at least 2.5. COMs must have completed at least one semester as a Community Assistant.

If you have any questions about the CA or COM position, please contact SHaRE at prior to applying. 

Mandatory Trainings and Required Availability

Please keep in mind that the respective Community Assistant staff must attend the following trainings: 

  • Fall Training: August 1-3, 2022
  • COM Training: July 26-28, 2022 (COMs only must be present) 
  • Winter Training: January 2023 (TBD) 
  • Required Availability: CA staff must be available for at least two of the major university breaks (Fall Break, Thanksgiving, Two weeks of Intercession, and Spring Break). 

Application and Interview Process Overview

1. submit your application (Round 1)

The job application will open on December 1, 2021 and will close on January 31, 2022 at 11:59 p.m PST. Applications will not be accepted after the deadline. You will be notified by February 10, 2022 if you have been selected to advance to the second round.


If selected to move on in the process, you will receive an email with instructions by February 10, 2022 for signing up for your individual interview with two staff members from the Offices of Student Housing and Community Living. Individual Interviews will take place between February 23-25, 2022. Please note that interviews will be completed majority in-person. At your interview, which will be about 30-45 minutes, you will be interviewed for all Offices of Student Housing and Community Living student leadership positions for which you have applied.


All CA staff position decisions will be released on March 15, 2022. 


The deadline to submit your intent form to accept the CA position and sign your contract will be March 25, 2022. 


Check out what these CAs have to say about the Community Front Desk!

VideORL Front Desk