Campus Living

To help keep the USF community safe this fall, USF has temporarily modified its residential policies to comply with guidance from the Centers for Disease Control and Prevention (CDC) and the City and County of San Francisco Department of Public Health (SFDPH). Securing the health of our students, staff, faculty, and surrounding community is our top priority. We will follow guidelines to ensure that we can continue learning, working, and living safely. Failure to follow guidelines outlined by USF will result in a referral to the student conduct process for students.

Symptom Reporting is Required

If you are experiencing COVID-19 symptoms, you must remain in your residence room, limit your traffic outside of the room, and report your condition by using the Dons Health Check health survey or by emailing Currently, the COVID-19 symptoms include one or more of the following:

  • Cough
  • Shortness of breath or difficult breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Runny nose or new sinus congestion
  • Muscle pain
  • Headache
  • Sore throat
  • Fatigue
  • New gastrointestinal symptoms that you haven’t experienced before
  • New loss of taste or smell that you haven’t experienced before

Shelter in Place

In the event of a residential viral outbreak, USF may have to require residents in one or more residence halls to shelter in place. In this situation, infected students and their close contacts must follow the University’s isolation and quarantine protocols. All other students within the residence hall will be required to remain on their floor for a 14-day quarantine. During this period, the University will deliver meals to students, and students will attend classes remotely. In the event of a campus viral outbreak, USF may also have to prohibit travel on and off campus for a period of two weeks in addition to implementing a shelter in place. In this situation, all students will attend classes and access campus resources remotely.

Physical Distancing

Practicing strict physical distancing, when and where possible, is part of safety measures that must be in place in the residence halls for an extended period of time. Per current San Francisco Department of Public Health guidelines, individuals are required to stand 6 ft apart at all times unless residing in the same residential hall room.

More Information on Physical Distancing

Face Coverings Requirements

The City and County of San Francisco issued an order to require all to wear a face covering while in public spaces and conducting essential business. Residents must wear a face covering anytime they are out of their assigned room or unit, and/or interacting with a University staff member. This includes common areas in residence halls, such as: lobbies, restrooms, laundry rooms, stairwells, hallways, room entries, and main entries.

A reusable face covering will be provided to all residents living on-campus. Please refer to resources from the CDC and USFCA Human Resources Website from the CDC about how to create a mask of your own should you need more.

More Information on Face Coverings

No Gatherings are Permitted

All public and private gatherings in the residence halls are prohibited, including but not limited to: residential rooms, lobbies, hall and floor lounges, bathrooms, community kitchens, laundry rooms, stairways, and hallways.

Guest and Visitation Policy

Guests will not be permitted into your assigned building. This includes those who live in different residence halls on campus, USF students who reside off campus, and family members.

Residents are allowed one guest per resident to support residents during the move-in process.

Residents are not allowed to enter other residents' rooms, even if the residents reside in the same hall or on the same floor.

Emotional Support Animals (ESA) and Service Animals

As part of the approved animal policy, students must designate a non-student or a student off campus as an emergency contact in case of illness, hospitalization, or other emergencies that would impact a student’s ability to provide care for their approved animal. If a student cannot care for their animal (i.e. a student is placed in isolation and cannot walk the dog or go outside to clean a cat box litter), the emergency contact should be within a 3-hour radius and they will keep the animal until the student is able to regain care of it. The emergency contact is expected to retrieve the animal within 5 hours.

Items Available at the Front Desk

Until further notice, the front desks will not provide any recreation equipment, kitchen supplies, face coverings, and personal hand sanitizers. The only resources that will be provided at the desk during this time will be temp cards checkouts (if you are locked out of your room), room cards, mail and packages.

Please Note: Mail and package services will not begin at the front desks until September 1, 2020 with the exception of Loyola Village. Loyola Village will not see interruptions in mail services due to the United States Postal Services managing mail in this building.

Room Change Request

The room change process has been suspended for the fall 2021 semester.

Room changes will only be approved on an emergency basis. Submission of the room change request is only a request and is not guaranteed. It is based on availability and we reserve the right to deny any request.

Public Lounge Space and Kitchens

All community lounges and kitchens inside the residence halls are temporarily closed and not available for use. SHaRE is preventing gatherings of any number of people to promote and secure the practice of physical distancing.

Exceptions to this include community kitchens in St. Anne’s and Fulton House that will remain open. Community and study lounges in these buildings will remain temporarily closed.

Until further notice, no common dishware/utensils/appliances will be provided or available for checkout at these front desks. Students are expected to bring all of their own dishware/utensils/appliances, clean the space immediately after each use, and keep all dishware/utensils/appliances in their own personal room. Any personal utensils/appliances left in communal spaces will be removed and discarded during ABLE routine cleaning.

St. Anne’s kitchens will be temporarily closed during regular cleanings by ABLE staff. Residents must wait until the kitchen is clean and available to enter the space.

Elevators and Stairways

The number of individuals allowed in elevators will be dictated by the physical distancing rule. If six feet apart is not practical, then one person will ride at a time. Facilities inserted markers on the ground in the elevators to remind riders where to stand to promote optimal physical distancing.

All elevators will be designated as up only, with the exception of during move-in days.

All stairwells will be designated as down only, with the exception of during move-in days.

Lobbies and Hallways

Building entrances and lobbies will have directional signage to inform residents which doors are inbound and which doors are outbound as well as paths to follow to promote physical distancing.

Hallways will not have directional signage but residents will be encouraged to stay to the right when navigating a hallway.

Water Stations

Public drinking water supplies are safe to drink, however the surfaces around the fountains including the spout, button/leaver and nozzles could pose a risk for the transmission of COVID-19 and other germs. Please be mindful of not placing your water bottle directly on the devices when using the water bottle fillers that are attached to the water fountains.

Please refrain from pouring anything into the machines.

Vending Machines

Until further notice, vending machines (snack and soda) will be offline in all residence halls.

Laundry Facilities

Laundry facilities will be open and available for usage. While all units can be used, room/space occupancy limits will be clearly stated at the entry of each laundry room and students are expected to adhere to these guidelines. Please follow the occupancy guidelines outlined at the entrance of each laundry room.

All students should be mindful of occupancy as others are entering and exiting the laundry rooms. At times students may be required to wait outside of the laundry rooms while others are using the facilities. Students will self-regulate occupancy limit usage. Again, please follow all occupancy guidelines outlined at the entrance of each laundry room.


Floor densities have been adjusted to support less dense spaces and will result in less students using common restroom facilities and bathroom fixtures. Room/space occupancy limits will be clearly stated at the entry of each restroom and students are expected to adhere to these guidelines. Students are also expected to wear face coverings while in the restrooms except when engaging in actions that are not possible while wearing face coverings.

Students are not permitted to linger or socialize in restrooms. Students should limit their time in these spaces as much as possible and promptly leave when they are finished using the restroom to allow others to enter it. Students should keep within the posted occupancy limits.

Students will self-regulate occupancy limit usage and students found in violation of these limits may be processed through the student conduct process.

Maintenance Request and Custodial Services

For all non-emergency Facilities work orders, please submit requests online.

For urgent Facilities issues, please call (415) 422-6464 during business hours and Public Safety at (415) 422-4201 after hours. For routine maintenance and repairs, the work may either be deferred until the room is unoccupied (winter or summer break), or it may be done by contacting the occupant and informing them of the available time window for work to be performed.

Facilities personnel will respond as quickly as possible for emergencies and problems requiring rapid response to minimize the potential of injury or damage to buildings and property. In such cases, Facilities personnel will respond wearing Personal Protective Equipment (PPE) and may enter rooms (including residences) without scheduling their arrival. Facilities personnel will knock and introduce themselves in these cases. Residents will also be required to wear face coverings when interacting with Facilities personnel both at the door and while work is being conducted in their room or residence.

Restrooms will be temporarily closed during regular cleanings by ABLE staff. Residents must wait until the restroom is clean and available to enter the space.

More Information on Cleaning & Disinfection

General Fire Evacuation Procedures

In the event of a fire alarm and need to evacuate the residence hall, all residents will evacuate via the nearest stairwell trying to maintain appropriate physical distance during the evacuation to the hall’s relocation site. Residents shall wear their face coverings during evacuation unless physically unable to do so.

Once at the relocation site, residents will ensure that they are remaining six feet apart from one another in keeping with physical distancing guidelines.