ITS is continually striving to provide better service to the students, faculty, and staff of USF. The following graphs reflect the dedication and commitment of the ITS Help Desk staff and other ITS personnel.
2014-2016 Statistics
Computer Deliveries by Year Comparison (2014 to 2016)
Client Satisfaction Comparison (2014 to 2016)
Incident-Request Fiscal Year Comparison (2014 to 2016)
Incident-Request Volume Month and Year Comparison (2014 to 2016)
P1 Fiscal Year Comparision (2014 to 2016)
Canvas by Semester: 2014 vs 2015
CIT Training - Dec 2015
CIT Training 2014 vs 2015
Lynda.com: Jan to Jul, 2014 vs 2015
Client Satisfaction: Dec 2015 by Role
Call Abandonment Rate - 2014 vs 2015
Call Abandonment Rate -2015
Client Satisfaction: 2015, Monthly by Role
Client Satisfaction: 2015 Average by Role
Item Type Delivery Times & Quantity
Total Classroom Technology ServiceNow Tickets - 2015 vs 2016
Total Classroom Technology Incidents - 2015 vs 2016
Total Classroom Technology Requests - 2015 vs 2016
Total Classroom Technology P1 Incidents - 2015 vs 2016
Classroom Technology: Total Projector Usage - 2015 vs 2016
Classroom Technology: Average Projector Usage per Room - 2015 vs 2016
Echo360: Recordings Created - 2015 vs 2016
Echo360: Total Viewings - 2015 vs 2016
Media Services ServiceNow Tickets - 2015 vs 2016
Media Services AV Recordings: Total Performed - 2015 vs 2016
Ensemble: Videos Viewed - 2015 vs 2016
Ensemble: Total Viewings - 2015 vs 2016
2015 - Fourth Quarter Statistics
New Use Exception - 4th Quarter
Application Availability (2015 vs 2014)