Counseling and Psychological Services

CAPS remains committed to supporting our students.  Although our physical office is closed for now, CAPS therapists continue to be available Mondays through Fridays for short-term counseling via videoconference or phone.  Please call (415) 422-6352 during business hours to schedule. Some of our groups and workshops will continue via Zoom—check with your group leader and see below for information about virtual services.  Check out our three-part Anxiety Toolbox virtual workshop series and the Therapy Unplugged virtual group (see below)! ​​​​​

Virtual Anxiety Toolbox Schedule

A three-part workshop series to help you understand and manage anxiety. No sign-up required; join the live virtual meetings via Zoom—click the link below on the day and time of the workshop. Visit our Group Therapy & Workshops page for more information. There is an accompanying downloadable workbook (also available in a web version). (Times listed are Pacific Time Zone.)

Virtual Support for Black/African American Students

Tuesdays from 12 noon to 12:50 pm, join Therapy Unplugged (formerly Hour of Power), a safe and welcoming space where Black/African American students can get support with any issue that may be affecting their mental health. Connect online with Dr. Broussard for assistance in processing or problem-solving. No sign-up required. Zoom link: (Meeting ID: 141-893-574)

Licensing regulations prevent CAPS from providing remote therapy to students in specific locations outside of California. This determination will be made on the basis of the laws in the state or country where you are currently located. Call us to find out; we will help you connect with local resources if needed.

Due to concerns for your safety, and in accordance with ethical guidelines, CAPS cannot provide ongoing remote therapy to students at risk of suicide or harming others. However, we can provide short-term triage support as we assist you in the process of connecting with alternative local and/or in-person services.

If you are at risk of suicide or harming others, please call 911, go to your nearest hospital emergency room, and/or utilize the following crisis resources and hotlines.

Please note that CAPS cannot guarantee that all resources are operating with normal hours/services during the "shelter in place" directive.

* For urgent mental health issues and crises, call the CAPS All Hours number 24/7: (855) 531-0761
* On-campus emergencies: Contact USF Public Safety, (415) 422-2911, 24/7
* Off-campus emergencies: Call 911 or go to the nearest hospital emergency room 24/7
* Crisis Text Line: text BAY to 741741: Text with a trained peer counselor
* Mental Health Association of San Francisco has a 24-hour peer-run line for non-emergency emotional support; 855-845-7415
* National Suicide Prevention Lifeline: Call (800) 273-TALK (8255) for free support for crises and emotional distress
* SAMHSA Disaster Distress Helpline: Call (800) 985-5990 for free, multilingual, immediate crisis counseling
* San Francisco Mobile Crisis Treatment Team: Call (415) 355-8300; can assess and consult by phone for adults with a mental health crisis living in San Francisco; Mon–Fri 11 am–11 pm and weekends 12 noon–7 pm
* San Francisco Department of Public Health Behavioral Health Services has a 24/7 Access Line, (415) 255-3737 or (888) 246-3333, to provide support and connect residents of San Francisco (primarily serving those on Medi-Cal, San Francisco Health Plan members, and other San Francisco residents with limited resources) to counseling within 48 hours.
* Westside Crisis Drop-In: 245 11th Street, San Francisco: "We are accepting walk-ins in our crisis clinic. We only have a skeleton staff that is focused on emergency medication refills. If a person is looking for case management assistance, we would be probably not be able to help. Most of our case managers are working remotely, with the hours of 8:30 am to 2 pm Monday to Friday. We are currently not open on Saturday."
* Zuckerberg San Francisco General Hospital Psychiatric Emergency Services, (628) 206-8125, is located at 1001 Potrero Avenue and offers mental health crisis assessment and support 24/7

Other Options for Support

Therapy and Other Professional Support

Contact your health insurance provider to find Behavioral Health (psychological) services. Students with USF-sponsored Aetna insurance can make an appointment with a therapist or psychiatrist who takes Aetna (copay per visit) or receive remote support for non-crisis mental health concerns free through Inpathy. Visit the CAPS Off-Campus Referrals page for additional mental health resources.

Substance Recovery Support

Connect with The Haven community online for support and fellowship! The Haven is offering weekly virtual support meetings, as well as virtual teletherapy.

  • Free peer support meetings are open to any college student in the world 7 days a week, 5 pm to 6 pm PST (8 pm to 9 pm EST). Join HavenRecoveryMeeting by logging in from your computer, tablet, or smartphone at You can also dial in using your phone at (872) 240-3412, access code: 661-666-741. We are here for you and can't wait to connect with you!
  • Ongoing Haven USF Recovery meetings are being held virtually at the same days/times (Mondays and Saturdays, 8 pm). Call Joi for more info at (508) 364-0593. Zoom link;
  • Therapy through The Haven's Virtual Outpatient Center is available to ALL students in California, Massachusetts, Maryland, and Ohio in need of support around substance use and mental health concerns. Therapy is provided through a secure online platform and can be paid for through health insurance, private pay, and scholarship. Call (888) 224-2836 for more information.


  • If you like mental health and wellness apps, check out Sanvello; the company is adding COVID-19 content and is currently making their premium version free.
  • Headspace meditation app has a library of guided meditations. 
  • Ten Percent Happier app offers guided meditations, coronavirus-focused sessions (free of charge) and a daily virus-focused livestream and Q&A.

Additional resources

Introduction to CAPS Services

Counseling and Psychological Services (CAPS) seeks to assist USF students in developing greater self-understanding and help resolve problems that interfere with their optimal personal functioning. Lots of students come to CAPS with a wide range of concerns. CAPS provides brief, time-limited therapy to enrolled students.

You asked, and we listened! To reduce wait times and meet students' needs, CAPS added a new service starting in fall 2019, single-session therapy (SST). SST is offered by appointment (usually within a week) for students who would like to talk to a counselor on a one-time basis to address a specific concern and formulate an action plan. Students can receive up to two SST meetings per semester. SST appointments are currently being offered remotely, through video conference or phone.

In addition to SST, brief individual therapy, and brief couples therapy (both partners must be USF students), CAPS is offering Anxiety Toolbox workshops through Zoom. We also help connect students with resources.

Although CAPS staff strive to see students as expediently as possible, there are times during the semester when the center is heavily impacted and there may be a wait to get an appointment.

Making Appointments
To make an appointment at CAPS, please call our office at (415) 422-6352 between 8:30 am and 5:00 pm Monday through Friday. Appointments are being offered remotely, through video conference or phone, are 45 minutes long, and typically start 15 minutes after the hour. For initial appointments, we ask that students complete some paperwork.

Late Cancellation and Missed Appointment Policy

Because CAPS has a limited number of appointments available, we encourage you to keep your scheduled appointments. If you can't keep an appointment, please cancel or reschedule by calling CAPS prior to the time you were to have your appointment (preferably 24 hours in advance). You can leave a voicemail if you call when our office is closed. If you do not show up for an appointment without cancelling in advance, a $30 fee will be charged to your student account.

Documentation Letters

Please note that CAPS does not provide letters to verify a need for emotional support animals. If you need such a letter, a mental health or medical clinician who has treated you previously may be able to provide it, or you should seek services with a mental health clinician off campus.

Also note that CAPS does not provide accommodation letters for students we have seen fewer than three times for assessment and therapy in an academic year. Students seeking such a letter who are not existing CAPS clients should seek services with a mental health clinician off campus or ask an off-campus clinician who is currently/has recently assessed and treated you.

Mental Health Crises

Students experiencing a mental health crisis should call the CAPS All Hours number at (855) 531-0761 or call Public Safety (if on campus) or 911 (if off campus).  If a student is not in crisis but has urgent concerns, we will make every effort to schedule a remote consultation via phone or video with a counselor as soon as we are able, but same-day meetings are not guaranteed. Please see crisis criteria below. Also, see crisis resources listed above on this page.

Student Is in IMMEDIATE Danger Student Is NOT IN IMMEDIATE Danger
  • HAS CURRENT INTENTION AND/OR PLAN to attempt suicide or to inflict bodily harm on someone else
  • WITHIN THE PAST 4 WEEKS tried to kill themselves or seriously harm someone else
  • WITHIN THE PAST 4 WEEKS was released from an inpatient psychiatric facility
  • WITHIN THE PAST WEEK slept 4 hours or less two nights in a row without feeling tired afterward
  • WITHIN THE PAST 2 WEEKS has been seeing or hearing things others do not, while sober
  • WITHIN THE PAST 2 WEEKS experienced physical, sexual, or other type of severe trauma
  • WITHIN THE PAST 2 WEEKS experienced the death of a loved one
  • CURRENT racing heart rate, difficulty breathing, AND intense feeling of impending doom
  •  Anxiety
  • Stress
  • Depression
  • Self-injury (without intention to die)
  • Problems with alcohol or other drugs
  • Adjustment difficulties
  • Relationship break-up
  • Eating or body image concerns
  • Self-esteem
  • Academic distress
  • Relationship concerns (family, partner, friends, classmates, advisers)
  • Struggles in making life decisions
  • Impact of discrimination/harassment
  • Past experiences of trauma

Learn more about the signs of suicidality and ways you can help someone who is suicidal.

Staff or faculty seeking support may utilize the Employee Assistance Program via CONCERN, which is also accessible 24/7 by calling 800-344-4222.


CAPS does not offer medication services. Contact your primary doctor and/or your insurance company for information about psychiatric service providers nearby who take your insurance. CAPS and Student Life Case Management can also provide information and guidance in finding off-campus medication services using your insurance or for low or sliding-scale fees if needed.

Ongoing and Specialty Therapy Services

CAPS offers brief, intermittent therapy. If you are seeking ongoing weekly therapy, treatment for serious mental health conditions, or specialized services such as intensive eating disorder or substance use treatment, please contact your insurance company for information about providers in the area who accept your insurance. Contact information for your insurance company can usually be found on their website or insurance card. CAPS may refer you for off-campus services after initial assessment or at any point during treatment if we determine our services will not meet your needs, per our Scope of Services.