Counseling and Psychological Services

Our thoughts go out to those affected by the horrific and senseless tragedies over the last week.  We encourage you to reach out to friends and loved ones and engage in extra self-care during this difficult time. You may find this newsletter helpful on the impact of a shooting on emotional well-being and ways to cope. 

Managing Distress After Violence

Students wishing to speak with a therapist are encouraged to contact CAPS at 415/422-6352 or visit us at Lower Level Gillson Hall. After-hours/weekend phone consultation is also available through CAPS After Hours at 415/422-6352 (follow prompts for option 2). Students enrolled at additional campuses other than the Hilltop may call CAPS All Hours 24/7 at 855/531-0761 to speak with a therapist.

Staff or faculty seeking additional support may utilize the Employee Assistance Program via CONCERN, which is also accessible 24/7 by calling 1-800-344-4222. 

Counseling and Psychological Services (CAPS) seeks to assist students in developing greater self-understanding and help resolve problems that interfere with their optimal personal functioning. It is normal to experience adjustment problems, especially during periods of transition. CAPS provides brief, time-limited therapy to enrolled students.

You asked, and we listened! To reduce wait-times and meet students' needs, we are implementing Single Session Therapy (SST) where a specific goal can be resolved in one session. SST is offered by appointment, and students can receive 2 SST sessions per academic year.

Although CAPS staff strive to see students as expediently as possible, there are times during the semester when the center is heavily impacted, most often during midterm and final exams. The typical wait for service is 2 weeks. There is a $30 no-show fine for any appointment (excluding group therapy) that is not canceled and/or rescheduled prior to the appointment start time.

Students will be seen the same day for mental health emergencies. Please see crisis criteria below:

Student is in IMMEDIATE danger Student is NOT IN IMMEDIATE danger
CURRENT intention or plan to attempt suicide or to inflict bodily harm on someone else Anxiety
WITHIN THE PAST 4 WEEKS tried to kill themselves or seriously harm someone else Stress
WITHIN THE PAST 4 WEEKS  was released from an inpatient psychiatric facility Depression
WITHIN THE PAST WEEK slept 4 hrs or less, 2 nights in a row without feeling tired afterward Self-injury
WITHIN THE PAST 2 WEEKS seeing or hearing things others do not, while sober Problems with alcohol or other drugs
WITHIN THE PAST 2 WEEKS physical, sexual, or other type of severe trauma Adjustment difficulties
WITHIN THE PAST 2 WEEKS death of a loved one Relationship break-up
CURRENT racing heart rate, difficulty breathing, AND intense feeling of impending doom Eating or body image concerns
  Academic distress
  Relationship concerns (family, partner,
  Struggles in making life decisions
  Impact of discrimination/harassment
  Past experiences of trauma

To make an appointment at CAPS, please visit or call our office at 415-422-6352 between 8:30 AM-5:00 PM Monday- Friday. We are located in Gillson Hall, Lower Level. Appointments are 45 minutes long and start 15 minutes after the hour. For intake (first) appointments, we ask that students arrive 30 minutes before their appointment to complete a computer assessment.

Our After Hours line is available from 5:00 PM to 8:30 AM on weekdays and 24/7 on weekends and holidays by calling (415) 422-6352 and pressing 2 when prompted. This is a free mental health consultation by a counselor

Our All Hours line (855-531-0761) provides free support and consultation to students at USF's additional campus locations and is available 24 hours daily including weekends and most holidays.

If you are seeking ongoing, weekly therapy please contact your insurance company for information about providers in the area who accept your insurance. A phone number and/or website for your insurer can usually be found on your insurance card. 

Case Management, part of the Office of the Dean of Students, provides off-campus referrals support for USF students. They have detailed information about the referral process and support they provide to students. Weekly drop-in hours for referral assistance are held on Thursdays (starting 8/22) between 10:30 am- 12:30 pm in UC 505 (UC 5th Floor). If you need additional information or support after reviewing their information, please email


Please note: 

CAPS does not provide letters to verify emotional support animals.

CAPS does not provide accommodation letters for anyone seen less than 3 times in the current academic year. If you are seeing an outside mental health practitioner, please request an accommodation letter from them.

Crisis Text Line

Crisis text line is free, 24/7 support for those in crisis.

Text BAY to 741741 to text with a trained Crisis Counselor.

Crisis Text Line- Text STEVE to 741741 if you are a young person of color feeling down, stressed, or overwhelmed.