Employee Assistance Program

Online Therapy

Concern has recently expanded phone and video options to include three new modalities: text therapy, live chat, and secure messaging between visits. We also expanded coverage through partnership with BetterHelp.

BetterHelp counselors support a range of issues including depression, anxiety, family and couples relationships, trauma, grief and more. To learn more about this expanded service click here.

For more resources:

EDD Identity Theft

As recently reported by various news sources, there has been a spike in the number of fraudulent unemployment claims being filed with EDD.  If you think someone has filed a false claim, please submit a Fraud Reporting Form to EDD.  This form and additional information can be found on the EDD site.  In addition, you should contact your banks, credit sources, IRS and Social Security office to report that your social security number may have been compromised. 

You may also contact Concern EAP at 1 800 344 4222 or at employees.concernhealth.com about their ID Response Services.

EAP Benefits

The Employee Assistance Program (EAP) offered by CONCERN provides professional assistance to eligible faculty and staff, dependents and/or others living in the household. USF Summary of EAP Benefits

Confidential services are available for a wide range of personal matters, such as: 

  • self-improvement
  • emotional and mental health
  • depression, anxiety, and stress
  • child and elder care needs
  • relationships
  • alcohol and drug abuse
  • smoking cessation
  • legal consultations
  • pregnancy health
  • other work-life concerns

Each individual has an 8-visit benefit per issue/per each 12-month period. Many issues can be addressed directly with your EAP professional. In some cases, you may be referred to other resources that may incur a cost. You can access this program 24 hours a day, 365 days a year by calling (800) 344-4222 or visiting the CONCERN EAP website (company code: usf).

MindSet: the good habit app

MindSet is a behavioral science-based habit formation app that takes your goals and breaks them down into small, easily managed steps to blossom into big results. How it works:

  1. Choose a good habit to cultivate. The app will help you break it down into bite-sized daily habits.
  2. Attach a trigger. Use the app to attach your routine to something you already do every day. The app will remind you to take action.
  3. Track your progress. MindSet has activity trackers and can integrate with wireless digital monitors. It’s fun, quick and reinforcing.

At no cost, you can download the MindSet app on your phone or tablet by visiting the App Garage of CONCERN's Resilience Hub. When prompted, enter USF's company code: usf.

Sign up for MindSet »

Using EAP in Supervision

If you are a manager or supervisor, you may benefit from the EAP’s online training course. Using EAP in Supervision teaches supervisors and managers how EAPs work, the steps for making a supervisor referral, and how to avoid common pitfalls when managing troubled employees. Once the online training course is completed, a Certificate of Completion is awarded. Please follow the instructions on the Using EAP in Supervision page to sign up for the supervisor training.

If you have questions or concerns regarding an employee's job performance or about how to make a supervisor referral, contact CONCERN for a consultation by visiting CONCERN's website or calling (800) 344-4222.


Concern's Digital Platform

After a Traumatic event, what you can do

Concern Resources related to COVID-19

Steps to Take After a Disaster 

Helping Children Cope with Trauma 

Manager's Guide to Workplace Trauma

Managing Distress After Violence