Employee Assistance Program

concern logo

The Employee Assistance Program (EAP) offered by CONCERN provides professional assistance to eligible faculty and staff, dependents and/or others living in the household. USF Summary of EAP Benefits.

Moment to moment awareness of your thoughts and feelings, without the cloud of
self-judgement, can help you recognize your stress triggers. Once aware, you’ll be able
to pause those triggers before they set off unhelpful behavior, and instead choose
alternative actions that are more productive. Whether you’re new to guided
mindfulness or an avid practitioner, here are a couple of options that can help you
cope with stress.

Stress Less, Live More. This live, immersive program helps lower stress and discover new strategies to make meaningful impact in everyday life. Improve physical health,
emotional well-being, sleep, energy, performance, and effectiveness. Mindfully Managing Stress Collection. On-demand 5-episode series: Reversing the Escalator of Stress, Smoothing Out the Roller Coaster Ride of Stress, Never Enough Time, Turning Self-criticism into Kindness, Calming Uncertainty and Confusion

To get started, visit https://app.concernhealth.com/sso/login and log in with your
company code (usf) to access eM Life. For questions or for immediate support, call 800-344-4222.

Concern has recently expanded phone and video options to include three new modalities: text therapy, live chat, and secure messaging between visits. We also expanded coverage through partnership with BetterHelp.

BetterHelp counselors support a range of issues including depression, anxiety, family and couples relationships, trauma, grief and more. To learn more about this expanded service click here.

For more resources:

MindSet is a behavioral science-based habit formation app that takes your goals and breaks them down into small, easily managed steps to blossom into big results. How it works:

  1. Choose a good habit to cultivate. The app will help you break it down into bite-sized daily habits.
  2. Attach a trigger. Use the app to attach your routine to something you already do every day. The app will remind you to take action.
  3. Track your progress. MindSet has activity trackers and can integrate with wireless digital monitors. It’s fun, quick and reinforcing.

At no cost, you can download the MindSet app on your phone or tablet by visiting the App Garage of CONCERN's Resilience Hub. When prompted, enter USF's company code: usf.

Sign up for MindSet

If you are a manager or supervisor, you may benefit from the EAP’s online training course. Using EAP in Supervision teaches supervisors and managers how EAPs work, the steps for making a supervisor referral, and how to avoid common pitfalls when managing troubled employees. Once the online training course is completed, a Certificate of Completion is awarded. Please follow the instructions on the Using EAP in Supervision page to sign up for the supervisor training.

If you have questions or concerns regarding an employee's job performance or about how to make a supervisor referral, contact CONCERN for a consultation by visiting CONCERN's website or calling (800) 344-4222.

As recently reported by various news sources, there has been a spike in the number of fraudulent unemployment claims being filed with EDD.  If you think someone has filed a false claim, please submit a Fraud Reporting Form to EDD.  This form and additional information can be found on the EDD site.  In addition, you should contact your banks, credit sources, IRS and Social Security office to report that your social security number may have been compromised. 

You may also contact Concern EAP at 1 800 344 4222 or at employees.concernhealth.com about their ID Response Services.