CAPS Services

USF Counseling & Psychological Services (CAPS) provides individual, couples (both parties must be enrolled at USF), and group counseling for students as well as consultation and outreach services to support students’ wellness and success. Detailed information can be found throughout this website.

The Scope of Our Services

CAPS invites students to schedule an initial intake appointment with a CAPS therapist. During this initial intake, the therapist will assist students in obtaining the appropriate services to address the concerns by recommending services within CAPS or in the community. Student concerns that can be addressed within a brief model of therapy are usually referred to CAPS while more comprehensive concerns or medication issues requiring longer term therapy are best addressed in the community.

CAPS utilizes a short-term model of therapy for individual and couple sessions in order to use its resources most effectively and assist students in addressing issues common in a college setting.

Some of the issues that are commonly addressed in short-term counseling at CAPS are:

  • Personal Issues: Stress and anxiety, depression, anger, loneliness, guilt, self-esteem, grief and loss
  • Relationship Issues: Romantic relationship difficulties, sexual concerns, roommate conflicts, difficulties with co-workers, issues with family or friends
  • Developmental Issues: Identity development, adjustment to college, life transitions, cultural concerns
  • Academic Concerns: Performance anxiety, perfectionism, underachievement,  motivation
  • Other Issues: Spiritual concerns, body image/food preoccupation, healthy lifestyle choices, alcohol and drug use concerns, sexual assault

Service Limitations

Students whose mental health needs cannot be accommodated within short-term counseling, or who require a particular type of expertise, need to meet with a clinician more than once a week, or are in need of a psychotropic medication, are referred to community resources. Students may be referred out to the community after the initial intake or during the course of treatment at CAPS as factors become apparent during or after the intake assessment. Some of the issues that are commonly and more appropriately addressed by services in the community include:

Need to see a therapist  more than once a week;  for more than 8-12 counseling sessions in longer-term therapy, and/or require comprehensive services due to :

  • History of multiple psychiatric hospitalizations
  • Chronic suicidality and/or self-injury behaviors; history of suicide attempts
  • Indication that short-term therapy may be detrimental or non-beneficial
  • Evidence or risk of progressive deterioration in mental or emotional functioning, requiring intensive intervention
  • Manifestations of psychotic symptoms without willingness to remain on medication for stabilization of symptoms
  • Inability or unwillingness to provide the necessary information to thoroughly assess symptoms.
  • Students who need specialized services not available through CAPS as indicated by:
  • Significant drug and/or alcohol problems such as substance dependence, primary substance abuse, and/or past failed treatments
  • Significant or long-standing eating disorder with no period of remission, no previous treatment, or that may pose a medical danger
  • Request for psychological evaluation for the purpose of employment clearance or other nonacademic needs
  • Services to fulfill students’ court-mandated assessment or treatment requirements.

Please note, CAPS clinical staff members are unable to provide documentation for disability accommodations, release of Residence Hall contracts, or study abroad clearance.

CAPS After Hours

Free and reliable after-hours consultation service

If you have anything that you may want some confidential consultation about, CAPS After Hours is available to you for free! Call Counseling and Psychological Services (CAPS) at (415) 422-6352 (Monday to Friday between 5 p.m. and 8:30 a.m., and 24 hours on weekends and holidays), press option 2 during the automated message and you will be connected with an on-call counselor. 

You can call CAPS After Hours as many times as you want. The on-call counselor’s job is to consult with you and try to help with your problem. If they believe that you are in need of counseling, they may refer you to CAPS. CAPS After Hours is available to the entire USF community (USF students, their families, faculty, and staff). All consultations are confidential; only the licensed staff at CAPS can view a report and follow up.

If the on call counselor fears for your safety, they will contact the proper authorities.

CAPS All Hours

Free support and consultation to students at USF's additional locations.

24 hours daily including weekends and most holidays.

(855) 531-0761

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Community Referrals for Multilingual Students
Information about CAPS Services in 中文 (繁體/ 简体) or other languages (with Google Translate)

For services for Faculty and Staff contact CONCERN Employee Assistance Program (EAP) (800) 344-4222