CAPS Services


  • The Scope of Our Services
  • Service Limitations
  • CAPS After Hours Service
  • CAPS All Hours Service
  • Information in Languages Other Than English
  • Counseling for Faculty & Staff

USF Counseling & Psychological Services (CAPS) provides single-session therapy; brief individual and couples (both parties must be enrolled at USF) counseling; and group counseling for students, as well as consultation and outreach services to support students’ wellness and success. Detailed information can be found throughout this website.

The Scope of Our Services

CAPS invites students to schedule an initial intake appointment with a CAPS therapist. During this initial intake, our therapists will assist students in obtaining the appropriate services to address their concerns by recommending services within CAPS or referring students to professionals in the community (outside of the university). Student concerns that can be addressed within a brief model of therapy are usually referred to CAPS, while concerns requiring longer-term or specialized therapy and/or medication prescription are best addressed by professionals outside of the university.

CAPS utilizes a short-term model of therapy for individual and couples sessions in order to use its resources most effectively and assist students in addressing issues common in a college setting. Some of the concerns that are commonly addressed in short-term psychotherapy at CAPS are:

  • Personal: Stress and anxiety, mild depression, anger, loneliness, guilt, self-esteem, grief and loss
  • Relationship: Romantic relationship difficulties, sexual concerns, roommate conflicts, difficulties with coworkers or classmates, concerns with family or friends
  • Developmental: Identity development, adjustment to college, life transitions, cultural concerns
  • Academic: Performance anxiety, perfectionism, underachievement,  motivation, concerns about future school and work
  • Other: Spiritual concerns, body image/food preoccupation, healthy lifestyle choices, minor alcohol and drug use concerns, sexual assault, discrimination and oppression

Service Limitations

Students whose mental health needs cannot be met with short-term psychotherapy or who require a particular type of service not offered at CAPS, require a meeting with a clinician once per week or more, or require assessment for or the prescription of psychotropic medication will be referred to resources outside of the university. Students may be referred to resources and services outside of CAPS on or off campus after the initial intake or during the course of treatment at CAPS (e.g., if factors indicating a need for such services become apparent during or after the intake assessment).

Concerns best served in the professional community outside of the university are those requiring visits with a therapist once per week or more or requiring more than 8 to 12 psychotherapy sessions and/or concerns that require comprehensive or specialized services, including but not limited to the following:

  • History of multiple psychiatric hospitalizations
  • Chronic suicidal plan and/or intent and/or severe self-injury behaviors; history of suicide attempts within the past 2 years
  • Indications that short-term therapy may be detrimental or non-beneficial, as specified by the treating clinician
  • Evidence or risk of significant deterioration in mental or emotional functioning, requiring more intensive intervention
  • Manifestations of psychotic symptoms without willingness to remain on medication for stabilization of symptoms
  • Inability or unwillingness to provide the necessary information to thoroughly assess symptoms
  • Other issues requiring specialized services not available through CAPS, such as
    • Significant drug and/or alcohol problems, such as substance dependence and/or past failed treatments
    • Significant or longstanding eating disorder with no period of remission, no previous treatment, or that may pose a medical danger
    • Request for formal psychological evaluation or testing
    • Services to fulfill students’ court-mandated assessment or treatment requirements
    • Noncompliance with treatment recommendations

Please note, CAPS clinical staff members are unable to provide documentation for disability accommodations, release of Residence Hall contracts, emotional support animals, or study abroad clearance.

CAPS After Hours: Free & Reliable After-Hours Consultation Service

If you have concerns about a USF student for which you need confidential consultation and support or you are a USF student with mental health concerns that would benefit from talking to a professional counselor or are experiencing a mental health crisis, CAPS After Hours is available to you for free! When you call our main number, (415) 422-6352, when CAPS is closed (Monday–Friday 5 pm–8:30 am and on weekends and holidays), you can press Option 2 during the automated message to be connected with an on-call counselor.

You can call CAPS After Hours as many times as you want. The on-call counselor’s job is to consult with you and try to help with your problem. If you are a USF student and they believe that you are in need of counseling, they may refer you to CAPS. CAPS After Hours is available to the entire USF community (USF students, their families, faculty, and staff). All consultations are confidential, with information being given only to the After Hours on-call staff and CAPS staff in most cases. Note that if the on-call counselor believes that there is an imminent risk of harm to the caller or other parties, they will contact the appropriate emergency services.

CAPS All Hours: Free Support & Consultation to Students at USF's Additional Locations

USF students with concerns requiring consultation by a professional counselor or who are experiencing a mental health crisis and attend USF locations other than the Hilltop campus can call CAPS' All Hours line 24 hours a day, including weekends and most holidays, at (855) 531-0761.

Information in Languages Other Than English

Counseling for Faculty & Staff

USF faculty and staff in need of counseling services can contact the CONCERN Employee Assistance Program (EAP) at (800) 344-4222.