Making and Canceling Appointments

As fall 2021 begins, we continue offering remote individual, couples, and group teletherapy to currently enrolled students residing within California via a confidential platform. (State regulations prevent provision of therapy across state lines.) 

Any USF student currently enrolled in classes and residing in California can request brief, free, and confidential therapy services at CAPS. Enrolled students whose issues can be served by CAPS are eligible for brief therapy each academic year. Note that CAPS services have limitations and are not a good fit for every issue or situation. (Read more in the drop-downs on our Services page.) Students desiring or needing longer-term, specialized, or weekly therapy or other services CAPS does not provide will be provided with referral options.

Although CAPS staff strive to see students as expediently as possible, there are times during the academic year when the center is heavily impacted. The typical wait for service is two weeks. Students will be seen the same day for mental health emergencies.


Making Appointments

To schedule an appointment, please call our office at (415) 422-6352 or -6351 between 8:30 a.m. and 5 p.m. Monday through Friday or complete a request for an appointment online. These are our regular operating hours, with a limited number of prescheduled early evening times available by appointment. Our front office staff will ask a few questions to help determine which sort of appointment would best meet your needs.

If you call our business line, (415) 422-6352, after hours, you will get a recording providing the All Hours Line number and giving the option to leave a voicemail for non-urgent issues; messages are checked by CAPS staff during business hours.

Most CAPS appointments are 45 minutes long and usually start at 15 minutes after the hour. Before an initial CAPS appointment, students are asked to complete paperwork, which may take 30 to 60 minutes, so students should plan accordingly.


Canceling Appointments and No-Show Fees

Because CAPS has a limited number of appointments available, we encourage you to keep your scheduled appointments. If you can't keep an appointment, please cancel or reschedule by calling CAPS prior to the time you were to have your appointment (preferably 24 hours in advance). You can leave a voicemail if you call when our office is closed. If you do not show up for an appointment without cancelling in advance, a $30 fee will be charged to your student account.