December 2015 Metrics

ITS is continually striving to provide better service to the students, faculty, and staff of USF. The following graphs reflect the dedication and commitment of the ITS Help Desk staff and other ITS personnel.

December 2015  Statistics

CIT Training - Dec 2015

Call Abandonment Rate - 2014 vs 2015

Call Abandonment Rate -2015

Item Type Delivery Times & Quantity

2015 - Fourth Quarter Statistics

New Use Exception - 4th Quarter

Application Availability (Dec 2015 - Feb 2016)