Guest - Troubleshooting Checklist
If you are having trouble printing from an MFP please review the following important check list items. Should you encounter an issue please contact the appropriate service department.
| Checklist Item | Details | Service Department |
| Obtain a USF Guest Card |
For guests of the School of Law or the Law library, this can be obtained directly at the Zief Law Library front desk. For all other guests, this must be obtained directly from the One Card office. If you are sponsored by a department, please see the department budget manager to set up your card so that you have the option to print using a department cost center. Budget manager must send in this filled in form to purchasing@usfca.edu |
Zeif One Card Purchasing |
| Know Your Guest Copy Card ID Number |
This is the 9 digit-number located at the front of the copy card. |
|
| Obtain a Daily Username/Password to Login to a USF Computer or USF Network |
For guests of the School of Law or the Law Library this can be obtained directly from the Zief Law Library front desk. For all other university guests a one-day username and password must be obtained directly from ITS and only through a department sponsor. A department sponsor must e-mail itshelp@usfca.edu with the guest’s following information:
|
Zeif ITS |
| Install a Printer Driver |
To print guest must have the printer driver installed on their computer and they must be connected to the USF network. |
ITS |
| Add DonDollars to Your Account |
Make sure that you have enough funds to pay for your printing or copying. To add funds follow this link: Add Don Dollars Funds |
One Card |
| Find the Nearest Public Device |
Students may only use public devices, department devices are for faculty and staff only. For a list of all public devices follow the link provided to the right. |
|
| Know important information About Paper | Letter (8.5"x 11") and Legal (8.5" x 14") sized paper are provided by the program. To print on bigger sized or specialty paper, you must supply your own paper. | Copy Center |
| Log On to the Device | Swipe your USF guest copy card at the device | Copy Center |
| Log Off the Device | Don't forget to log off every time. Hit the "Log Off" button or swipe your USF ID card at the device | Copy Center |
| Reporting a Service Issue |
When reporting an issue, please include the device ID located at the front of the MFP. Please report your issue so that the Copy Center can correct the issue for the next user by emailing copycenter@usfca.edu. |
|
| Reprints and Refunds |
Reprint Request: A reprint may be requested for a job-quality issue such as ink smearing/streaking, paper jamming the release of your job The MFP program is happy to make reprints for you. Please email your file (in .pdf format) to copycenter@usfca.edu and include the following information: username, device ID number (found at the front of the device), black/white or color print, quantity, single or double sided, a brief description of issue, and a contact number. A MFP technician will contact you when your job is ready for pick up. Refund Request: A refund for your copy/print job is not available at this time. Should there be an error or inquiry on your DonDollars account, please contact USF One Card at onecard@usfca.edu or 415-422-7663. |
Contact Information:
| Service Department: ITS Email: itshelp@usfca.edu Phone: (415) 422-6668 Location: Lone Mountain North 2nd Floor |
Service Department: One Card Email:onecard@usfca.edu Phone: (415) 422-7663 Location: Lone Mountain Main 130 |
Service Department: Copy Center Email: copycenter@usfca.edu Phone: (415) 422-6188 Location: Lone Mountain Pacific Rim Lower Level |
COPYRIGHT NOTICE:
The copyright law of the United States (Title 17, U.S. Code) governs the making of photocopies or other reproductions of copyrighted material; the person using this equipment is liable for any infringement.