Guest - Troubleshooting Checklist

If you are having trouble printing from an MFP please review the following important check list items. Should you encounter an issue please contact the appropriate service department.

Checklist Item Details Service Department
Obtain a USF Guest Card

For guests of the School of Law or the Law library, this can be obtained directly at the Zief Law Library front desk.

For all other guests, this must be obtained directly from the One Card office.

If you are sponsored by a department, please see the department budget manager to set up your card so that you have the option to print using a department cost center. Budget manager must send in this filled in form to 


One Card


Know Your Guest Copy Card ID Number

This is the 9 digit-number located at the front of the copy card.

Obtain a Daily Username/Password to Login to a USF Computer or USF Network

For guests of the School of Law or the Law Library this can be obtained directly from the Zief Law Library front desk.

For all other university guests a one-day username and password must be obtained directly from ITS and only through a department sponsor. A department sponsor must e-mail with the guest’s following information:

  1. Name
  2. Email address
  3. Phone number
  4. Date that the one day username and password are needed for.
  5. Sponsoring department (if applicable)



Install a Printer Driver

To print guest must have the printer driver installed on their computer and they must be connected to the USF network.

Add DonDollars to Your Account

Make sure that you have enough funds to pay for your printing or copying. To add funds follow this link: Add Don Dollars Funds

One Card
Find the Nearest Public Device

Students may only use public devices, department devices are for faculty and staff only. For a list of all public devices follow the link provided to the right.

Know important information About Paper Letter (8.5"x 11") and Legal (8.5" x 14") sized paper are provided by the program.  To print on bigger sized or specialty paper, you must supply your own paper. Copy Center
Log On to the Device Swipe your USF guest copy card at the device Copy Center
Log Off the Device Don't forget to log off every time. Hit the "Log Off" button or swipe your USF ID card at the device Copy Center
Reporting a Service Issue

When reporting an issue, please include the device ID located at the front of the MFP.  Please report your issue so that the Copy Center can correct the issue for the next user by emailing

Reprints and Refunds

Reprint Request: A reprint may be requested for a job-quality issue such as ink smearing/streaking, paper jamming the release of your job

The MFP program is happy to make reprints for you. Please email your file (in .pdf format) to and include the following information: username, device ID number (found at the front of the device), black/white or color print, quantity, single or double sided, a brief description of issue, and a contact number. A MFP technician will contact you when your job is ready for pick up.

Refund Request: A refund for your copy/print job is not available at this time.  Should there be an error or inquiry on your DonDollars account, please contact USF One Card at or 415-422-7663.


Contact Information:

Service Department: ITS
Phone: (415) 422-6668
Location: Lone Mountain North 2nd Floor
Service Department: One Card
Phone: (415) 422-7663
Location: Lone Mountain Main 130
Service Department: Copy Center
Phone: (415) 422-6188
Location: Lone Mountain Pacific Rim Lower Level


The copyright law of the United States (Title 17, U.S. Code) governs the making of photocopies or other reproductions of copyrighted material; the person using this equipment is liable for any infringement.

For additional information about USF’s Copyright Policy