COVID-19 Update for Saturday, March 14

The COVID-19 Management Team recognizes that you have many questions regarding Saturday's announcement about changes to campus operations and the resulting impact on students, faculty, and staff.

View the most up to date COVID-19 Resources and Information

The COVID-19 Management Team recognizes that you have many questions regarding Saturday's announcement about changes to campus operations and the resulting impact on students, faculty, and staff. People across the university are working around the clock to respond thoughtfully to your questions against the backdrop of rapidly changing conditions around coronavirus.

As we transition to online instruction, the university remains committed to providing high-quality academic learning and enriching co-curricular experiences, while ensuring critical student support services throughout the semester. We prioritize the health, safety, and well-being of every member of our community during this public health crisis.

On Campus Students

Be assured that additional information will be sent to students from Student Housing and Residential Education (SHaRE). This information will include details about support from staff, exceptions to the move-out policy, extensions to the current move-out date, and processes and procedures to support you if you are checking out but may not be able to retrieve your belongings immediately.

Room and Board Refunds

With students leaving campus, understandably there are many questions about refunds to room and board. The university will address room and board refunds in a fair and equitable way, and additional information to students and families will be shared with you as soon as possible.

Off-Campus Students

Off-Campus Living (OCL) will continue its mission to provide support to any students living in San Francisco and the Bay Area. Follow OCL on Instagram at @usfcaoffcampus to keep connected and get your questions answered, including understanding your lease agreement. For specific questions email Andrea Rocha.

Events and Spring 2020 Commencement

We recognize that April and May are busy months for student events, and as a result of our situation many of those events will be canceled or postponed. Staff are working on ways to foster remote student engagement during this time period. For graduating seniors: we will inform you about plans for spring 2020 commencement as soon as we are able. We are researching various options and waiting to see what happens with COVID-19, safety, and large gatherings.

Remote Instruction Extended Through the End of the Semester

Students, faculty, and academic support staff can find helpful information and resources on continuity of instruction on myUSF. Each of the schools and colleges will follow up with guidance specific to their programs and activities. Please note that USF’s rigorous and student-centered academic offerings and support services are continuing in this new online environment.

Faculty: Please reach out to your deans if you have questions. Additional information will be shared on Monday regarding a centralized email address for questions about moving to online classes.

Remote Work for Employees

The university is encouraging divisions to transition to a schedule with fewer employees present on campus and more working from home. Your vice president or supervisor will be in touch to work with you and your teams to reduce the number of employees who are present on our campuses, keeping in mind that some may need flexibility due to individual circumstances. Please refer to Human Resources guidance, which is updated regularly.

Study Abroad

The Center for Global Education (CGE) has been in regular contact with all USF students studying abroad since the virus outbreak. USF has repatriated 95 study abroad students from 13 locations since January 2020. In each instance, CGE has worked closely with program partners, CASA, SHaRE, and the relevant deans to ensure study abroad students have pathways for completing their academic programming.

Travel Guidelines and Quarantine

There have been significant developments in the global efforts to slow the spread of COVID-19, including new local, state, and national health advisories regarding travel. As a result of the new advisories issued this week, USF has updated its travel guidance.

Student Employment

Updates to student employment guidelines will be posted soon.


The Market Cafe will remain open with operating hours of 8 a.m. to 6 p.m. This is subject to change and additional communication will be sent should these hours be adjusted.

Center for Academic and Student Achievement (CASA)

CASA will remain open and available for students. CASA is moving all appointments to Zoom or phone. If you made an appointment before spring break, CASA will reach out to you to move your appointment to online/Zoom or phone. CASA’s front desk on UC 3rd floor remains open for form processing and general questions. Please email any questions to or call (415) 422-5050.

Counseling and Psychological Services (CAPS)

CAPS will operate with reduced on-site staff during remote academic instruction. Students are also invited to call CAPS if you would like to have therapy via HIPPA-secure video conference or telephone during this time. Please note, we cannot provide crisis intervention for issues related to harm to self or others or psychotic symptoms remotely. Additionally, not all clinicians may be available for video conferencing.

Other options for counseling include contacting CAPS After-Hours at (415) 422-6352 extension 2 and/or your health insurance provider to access behavioral health (psychological) telemedicine services. Please note, any student with USF-sponsored Aetna insurance can receive telehealth support free of charge. Other available resources are available on the CAPS myUSF page.

Koret Health and Recreation Center:

The Koret Health and Recreation Center remains open with normal hours until further notice.


Gleeson Library will remain open until further notice with limited hours. These hours are subject to change.

Please visit the Zief Law Library for updated hours.

For all members of our community: Your health and well-being at USF and in the communities where we live, work, and contribute is of utmost importance to use during this challenging time. We will continue to keep you updated on news from USF as well as from our partners in local, state, and federal government. We know there are still many questions to be answered, and are doing our very best to get those answers to you as we determine the best course for our community.

The COVID-19 Management Team

The COVID-19 Management Team is a cross-functional group of department leaders that works in conjunction with the President’s Cabinet. The team is charged with developing and implementing recommended plans and policies relating to the university’s response to the COVID-19 pandemic.

Saturday, Mar 14