Faculty & Staff: Troubleshooting Checklist
If you are having trouble printing from an MFP please review the following important check list items. Should you encounter an issue please contact the appropriate service department.
|Checklist Item||Details||Service Department|
|Install a Print Driver|
For USF equipment - Pharos printer driver is automatically pushed at the start of each semester when you are connected to the USF Network. If it was not installed on your machine, contact firstname.lastname@example.org
|Obtain an Active USF ID Card||Faculty will be given a USF ID Card during orientation. If your card is lost or stolen contact One Card to obtain a replacement.||One Card|
|Paying for your transactions|
For Personal: Add DonDollar Funds
Note: Charging to Don$ is not available on department devices. For personal print jobs, users can charge to Don$ at any of the public devices.
|Know important information About Paper||Letter (8.5"x 11") and Legal (8.5" x 14") sized paper are provided by the program. To print on bigger sized or specialty paper, you must supply your own paper.||Copy Center|
|Log On to the Device||Swipe your USF ID Card at the Device or Enter Your USF Username and Password||Copy Center|
|Log Off the Device||Don't forget to log off every time. Hit the "Log Off" button or swipe your USF ID Card at the device.||Copy Center|
|Reporting a Service Issue||When reporting an issue, please include the device ID located at the front of the MFP. Please report your issue so that the Copy Center can correct the issue for the next user by emailing email@example.com.||Copy Center|
|Refunds & Reprints|
Reprint Request: A reprint may be requested for a job-quality issue such as ink smearing/streaking, paper jamming the release of your job
Please email your file (in .pdf format) to firstname.lastname@example.org and include the following information: username, device ID number (found at the front of the device), black/white or color print, quantity, single or double sided, a brief description of issue, and a contact number. A MFP technician will contact you when your job is ready for pick up.
Refund Request: A refund for your copy/print job is not available at this time. Should there be an error or inquiry on your DonDollar account, please contact USF One Card at email@example.com or 415-422-7663.
|Service Department: ITS|
Phone: (415) 422-6668
Location: Lone Mountain North 2nd Floor
|Service Department: One Card|
Phone: (415) 422-7663
Location: Lone Mountain Main 130
|Service Department: Copy Center|
Phone: (415) 422-6188
Location: Lone Mountain Pacific Rim Lower Level
The copyright law of the United States (Title 17, U.S. Code) governs the making of photocopies or other reproductions of copyrighted material; the person using this equipment is liable for any infringement. For additional information, USF’s Copyright Policy is located at: