Faculty & Staff: Copy / Print Troubleshooting Checklist

For USF equipment - Pharos printer driver is automatically pushed at the start of each semester when you are connected to the USF Network.  If it was not installed on your machine, contact itshelp@usfca.edu

Faculty and Staff also have the option of requesting a "Direct Print Driver" for USF equipment. This allows for the additional option of sending a print job to a department dedicated device for automatic release without swiping in at the MFP device.

For more information and for instructions on how to request this driver from ITS please visit our print driver page.

For Personal Laptop - Mac, PC - Please download the Challenge version of the print driver located on this page.       

For Personal: Add DonDollar Funds

For Department: Charge to Department Cost Center

You can request that your supervisor set up your card so that you have the option to print using your department FOAP. Your supervisor must send the MFP Access Request Form to purchasing@usfca.edu.

Note: Charging to Don$ is not available on department devices. For personal print jobs, users can charge to Don$ at any of the public devices.

Reprint Request: A reprint may be requested for a job-quality issue such as ink smearing/streaking, paper jamming the release of your job

Please email your file (in .pdf format) to copycenter@usfca.edu and include the following information: username, device ID number (found at the front of the device), black/white or color print, quantity, single or double sided, a brief description of issue, and a contact number. A MFP technician will contact you when your job is ready for pick up.

Refund Request: A refund for your copy/print job is not available at this time.  Should there be an error or inquiry on your DonDollar account, please contact USF One Card at onecard@usfca.edu or 415-422-7663.