Faculty & Staff: Troubleshooting Checklist

If you are having trouble printing from an MFP please review the following important check list items. Should you encounter an issue please contact the appropriate service department.

Checklist ItemDetailsService Department
Install a Print Driver

For USF equipment - Pharos printer driver is automatically pushed at the start of each semester when you are connected to the USF Network.  If it was not installed on your machine, contact itshelp@usfca.edu

Faculty and Staff also have the option of requesting a "Direct Print Driver" for USF equipment. This allows for the additional option of sending a print job to a department dedicated device for automatic release without swiping in at the MFP device.

For more information and for instructions on how to request this driver from ITS please visit our print driver page.

For Personal Laptop - Mac, PC - Please download the Challenge version of the print driver located on this page.       

ITS
Obtain an Active USF ID CardFaculty will be given a USF ID Card during orientation. If your card is lost or stolen contact One Card to obtain a replacement.One Card
Paying for your transactions

For Personal: Add DonDollar Funds

For Department: Charge to Department Cost Center

You can request that your supervisor set up your card so that you have the option to print using your department FOAP. Your supervisor must send the MFP Access Request Form to purchasing@usfca.edu.

Note: Charging to Don$ is not available on department devices. For personal print jobs, users can charge to Don$ at any of the public devices.

One Card
Know important information About PaperLetter (8.5"x 11") and Legal (8.5" x 14") sized paper are provided by the program.  To print on bigger sized or specialty paper, you must supply your own paper.Copy Center
Log On to the DeviceSwipe your USF ID Card at the Device or Enter Your USF Username and PasswordCopy Center
Log Off the DeviceDon't forget to log off every time. Hit the "Log Off" button or swipe your USF ID Card at the device.Copy Center
Reporting a Service IssueWhen reporting an issue, please include the device ID located at the front of the MFP.  Please report your issue so that the Copy Center can correct the issue for the next user by emailing copycenter@usfca.edu.Copy Center
Refunds & Reprints

Reprint Request: A reprint may be requested for a job-quality issue such as ink smearing/streaking, paper jamming the release of your job

Please email your file (in .pdf format) to copycenter@usfca.edu and include the following information: username, device ID number (found at the front of the device), black/white or color print, quantity, single or double sided, a brief description of issue, and a contact number. A MFP technician will contact you when your job is ready for pick up.

Refund Request: A refund for your copy/print job is not available at this time.  Should there be an error or inquiry on your DonDollar account, please contact USF One Card at onecard@usfca.edu or 415-422-7663.

Copy Center

Contact Information:

Service Department: ITS
Email: itshelp@usfca.edu
Phone: (415) 422-6668
Location: Lone Mountain North 2nd Floor
Service Department: One Card
Email:onecard@usfca.edu
Phone: (415) 422-7663
Location: Lone Mountain Main 130
Service Department: Copy Center
Email: copycenter@usfca.edu
Phone: (415) 422-6188
Location: Lone Mountain Pacific Rim Lower Level

COPYRIGHT NOTICE:

The copyright law of the United States (Title 17, U.S. Code) governs the making of photocopies or other reproductions of copyrighted material; the person using this equipment is liable for any infringement. For additional information, USF’s Copyright Policy is located at:

https://myusf.usfca.edu/system/files/its-files/copyright_policy.pdf