Case Management, offered by the Office of the Dean of Students, works to address student challenges and/or concerning behavior that may be impacting student success and well-being. This is achieved by:
- providing education about available support and resources
- assisting in connections to appropriate resources (both on and off campus),
- promoting growth in self-advocacy
- empowering students to problem solve and identify their own solutions so they can navigate and shape their own lives.
Challenges or concerning behavior that students may experience can include, but is not limited to: threats of self-harm, emotional or physical outbursts, extreme or sudden changes in mood or behavior, traumatic experiences (including sexual assault, surviving a crime, losing a friend or family member), excessive or uncharacteristic decline in coursework and course attendance, excessive alcohol or other drug use, inability to meet basic needs, relationship issues, financial challenges, and difficulty with adjustment to campus life. These may occur on- or off-campus.
Students, faculty, staff, visitors, family and/or other community members, can identify and request support for students in need.
Every student’s needs and circumstances are unique. Case Management works with each individual student to identify their personal needs and goals, to guide them through the case management process. Services are student driven—students can be offered a number of support/intervention options for addressing challenges, but it is up to the student to engage in the process and decide what options might work best for them. Students may accept or decline the support being offered by Case Management.
Case Management works collaboratively with many others to help provide a caring and coordinated response to student needs. Discretion is used in communicating and collaborating with USF offices and community partners to collect available and pertinent information to assist in the identification of possible interventions, strategies, and resources to address the challenges a student may be facing.
Specific services provided by Case Management include:
- Regular meetings/contact with students, based on their needs. Some students may be seen for just one appointment, while others may have regularly scheduled appointments for ongoing support and follow up.
- Consultation with on and off-campus partners regarding the best course of action to take when responding to student concerns and needs.
- Connection to/Coordination with on-campus resources, including—but not limited to—Center for Academic and Student Achievement (CASA), Counseling and Psychological Services (CAPS), Student Housing and Residential Education (SHARE), Student Disability Services (SDS). Case Management can serve as a primary contact for students on campus; this can be particularly useful for students who are interfacing with multiple offices and staff, and who may be overwhelmed by trying to navigate these resources on their own.
- Off Campus Referral Support—which may include education and support regarding how to understand and navigate health insurance (whether using USF student insurance or other coverage), what types of treatment options are available, how to search for treatment providers who meet their needs and accept their plan, and how to contact/connect with providers.
- Crisis response and support, including consultation with concerned parties, coordination of campus resources/response, and direct outreach/engagement with students of concern.
- Workshops and Presentations, for students as well as staff, faculty, and community partners regarding how to best respond to and support students who are experiencing challenges and/or concerning behaviors.
Please note that Case Managers at USF operate in a non-clinical capacity and are not able to provide counseling or therapy to students.
The Associate Director of Case Management, Dr. Kerry Burns, provides case management services to USF undergraduate students. She holds degrees in Educational Leadership (Ed.D.), Clinical Social Work (MSW), Sociology (BA), and Chemical Dependency (AS).
Prior to working in higher education, Dr. Burns was a Licensed Clinical Social Worker for more than 15 years in MA and RI. During that time, she was a specialist in several areas, including sexual abuse/trauma, juvenile justice, Autism Spectrum Disorder, and HIV/AIDS care. She uses her past experiences and knowledge of mental health to guide her relationships with students so she can provide the best care possible.
Dr. Burns can be reached at email@example.com or 415-422-3430.
Dr. Dan McPherson, Associate Dean of Students, provides case management services to graduate students. He has been at USF in the capacity as a faculty member and administrator within the Graduate School of Education. With a degree in Clinical Psychology, he works to link with graduate students with resources, both on-campus and off-campus, that support a student’s journey toward successful completion of their degree program.
Dr. McPherson can be reached at firstname.lastname@example.org or 415-422-3430.