Frequently Asked Questions

iPhones running an operating system of 8.x and above, and Android phones running an operating system of 4.4 and above.

If your mobile device isn’t eligible, reach out to the USF One Card Office at onecard@usfca.edu or by calling the office at 415-422-7663 during business hours.

“Create an account” if you don’t have one or want to create a new one.
“Sign in” if you want to use an existing account.

Your USF Muni Pass mobile ticket is valid until the date and time listed on the ticket. You will only need to activate it the first time you receive your pass. When riding the underground subway, show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.

When boarding a bus or train on the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.

When prompted by an operator, fare inspector, or station agent you can select the active ticket from the list of “Tickets in Use” and display the screen for visual validation. 

If an operator, fare inspector, or station agent requests that you activate the barcode on your ticket, tap on the barcode at the bottom right-hand corner of your active ticket.  To remove the barcode, tap again at the bottom, right-hand corner of your active ticket.

No, Clipper is not available on MuniMobile at this time. Follow the instructions above to activate and use MuniMobile tickets.

You may board through any door. If you prefer to board through the front door and show your active ticket to the transit operator, please feel free to do so.

You will see an animation of a moving Muni vehicle, cable car, or SF Access van. The expiration date will display at the top of the ticket. Tapping on the left-facing arrow at the top left of your active ticket will return you to the “My Tickets” screen. Your active ticket will be shown at the top of the list, under “Tickets in Use.” 

No. SFMTA personnel are instructed not to touch a customer’s device. If a fare inspector or station agent requests that you activate the QR-code on your ticket, tap on the small square QR-code icon at the bottom right-hand corner of your active ticket. To dismiss the QR-code, tap again at the bottom, right-hand corner of your active ticket. The QR-code embedded within the ticket is used by fare inspectors or proof of payment officers to verify valid transit fare.

Some phones with older operating systems do not work as fast as newer phones. If you have an older phone that works a little slower, please be sure to give yourself plenty of time to activate the ticket before the vehicle arrives or entering the fare gates. You should also check to make sure you don’t have too many applications open on your phone at one time, which would also impact responsiveness of the app.

You are responsible for showing proof of valid fare upon request by a fare inspector or other SFMTA personnel. Only a visible, active ticket will be considered a valid form of fare payment.

Click on “My Account” in the navigation drawer and you will find a prompt to change your password.

Undergraduate students based at the Hilltop campus can request a waiver of the Transportation Fee if they do not have in person classes and do not live on campus for fall semester.  Waiver request forms can be submitted through the Census Date on September 10, 2021 when all course registration is finalized. Students granted a Transportation Fee waiver will not be eligible for transportation services in fall semester.