What to Do When Things Go Wrong

Off-Campus Resources

Sexual Misconduct ResourceS

  • Rape Trauma Services

    • 24/7 crisis hotline, medical and legal advocacy and accompaniment
    • Support groups
    • Family and Individual 
    • Address: 1860 El Camino Real Suite 406, Burlingame, CA 94010
    • Business Phone: (650) 652-0598 (can text 9:00am-5:00pm)
    • 24-Hour Hotline: (650) 692-7273
    • Special Services: Disabled support, elderly and family support, LGBT, Under 12 y.o. and Teen support, Spanish and Mandarin
  • Tri Valley Haven

    • Offers a 24-hour hotline, medical and legal advocacy, support groups, and individual and follow-up counseling.
    • Address: 3663 Pacific Avenue, Livermore, CA 94551
    • Business Phone: (925) 449-5845
    • 24-Hour Hotline: (925) 449-5842 or (800) 844-8199
    • Special Services: Teens, Spanish​​​​​​​
  • Verity

    • Offers a 24/7 sexual assault crisis hotline, medical and legal accompaniment, support groups, individual counseling, and referrals.
    • Address: 835 Piner Road, Santa Rosa, CA 95403
    • Business Phone: (707) 545-7270
    • 24-Hour Hotline: (707) 545-7573
    • Special Services: Deaf and hard of hearing, or speech disabled communities (connect through California Relay Service 711); military and veterans.

Harm Reduction Resources

NOTE: If you witness someone experiencing alcohol poisoning or drug overdose, do not hesitate to call for help due to fears of legal repercussions. California’s 911 Good Samaritan Law provides limited legal protection to people who seek emergency medical assistance at the scene of a suspected drug overdose, including those consuming alcohol under the age of 21.  

Alternatives to Calling the Police


  • San Francisco 311
    • Free, confidential 24/7 hotline that connects San Francisco City and County residents to local social service providers. 
    • Phone: 311 or (415) 701-2311

Intimate Partner Violence and Sexual Misconduct

  • La Casa De Las Madres
    • Offers comprehensive, strengths-based advocacy and support services, including a confidentially-located Emergency Shelter Program
    • Adult Services Phone: (877) 503-1850
    • Teen Services Phone: (877) 923-0700
    • Text (not 24/7): (415) 200-3575
  • W.O.M.A.N., Inc
    • 24-Hour support line offers support via peer counseling, safety planning, and referrals to needed resources for survivors of domestic violence; serves as a gateway to access support services. Spanish language services available. 
    • 24/7 Hotline: (877) 384-3578

Mental Health

  • Zuckerberg San Francisco General 
    • Emergency room service for emergency or crisis mental health services 
    • Address: 1001 Potrero Ave., San Francisco, CA 94110
    • 24/7 Phone: (628) 206-8125
  • San Francisco Suicide Prevention 
  • Comprehensive Crisis Services 
    • Provides psychiatric consultation and evaluation, including psychiatric evaluations for youth and adults and EMT transportation to service providers if needed. Mobile evaluation team available – will call police if they feel support is needed.
    • 24/7 Phone: (415) 970-3800​​​​​​​


On-Campus Resources

  • Public Safety 
  • USF Counseling and Psychological Services (CAPS) - CAPS is a confidential, free resource at USF for all currently enrolled students. You can disclose a personal experience of unwanted sexual contact, or other sexual misconduct, and they are not required to report it to the school, or share your information with anyone else outside of CAPS (unless you give them permission to, or for legally/required licensure needs).
    • Business Hours: (415) 422-6352 Monday-Friday 8:30am-5:00pm
    • After Hours Phone Line:  (855) 531-0761Monday-Friday 5:00pm-8:00am (24 hours on weekends and most holidays)


  • Title IX 
    • The Title IX office continually strives to maintain and strengthen a climate which fosters mutual respect and inclusivity for all community members. Our primary concern is your safety and well-being and will follow up on all reports of sexual misconduct experienced by our community members.
    • How to file a report
  • REPS Resources, Education, Prevention & Support
    • USF REPS aims to end sexual violence on campus through connecting students to resources, educating our community, preventing and intervening in disrespectful situations, and providing support to one another.
  • Office of Community Living
    • The Office of Community Living is a collaborative department that supports holistic student development using a social justice framework to create inclusive living-learning opportunities; provide resources to basic needs; and develop life skills for all students in preparation for their lives beyond USF. It is a part of the Division of student life and offers a variety of services. 
    • Find more information here
  • Health Promotion Services 

    • The Health Promotion Services offers health services and opportunities that promote wellness, stimulate better health awareness, and foster a vibrant and safe campus community for student academic success and retention. Their website offers information about how to use student insurance, Covid-19 resources, and sexual wellness information. 
    • Find more information here
    • Alcohol and treatment 
  • University Ministry (CLERGY only) - If you wish to speak to a clergy member at University Ministry, please specify so when making contact. All non-clergy members have required reporters of USF and will report information to the Title IX Office. Clergy members acting in their role as clergy person are confidential and are not required to report to the school, or share their information (unless you permit them to, or for legally/required needs). They can offer spiritual guidance, and mental health support, and connect to other faith-based providers. 
    • Business Hours: Monday-Friday 8:30 am-5:00 pm
    • Location: USF Main Campus, Toler Hall, Lower Level 122
    • Phone: (415) 422-4463