MyISSS Student Handbook

Welcome to your MyISSS Student Portal. This portal allows students to submit requests to ISSS and view information and announcements from our office. You can also use this page to view the status of your current requests and view all past requests submitted through your MyISSS Student Portal.  It is also the system which ISSS uses to submit the federally required data to SEVIS (the DHS Student and Exchange Visitor Information System).  This is an introduction to your MyISSS Student Portal and how you can use it. Below you will find information on how to login, submit a request, and other frequently asked questions on using MyISSS.

To login to your MyISSS Student Account, you can click the link here: MyISSS. Once you are in the Student Portal this is the view you should see. You can then choose the login type which best describes your student status. For most students, you will want to choose the first box “Admitted / Current Student Login.”

Screenshot of MyISSS welcome page

 

 

For admitted or current students, you will be able to log in using your existing MyUSF username and password. For alumni on OPT and STEM OPT you will need to access the MyISSS portal through the link and information provided in the email you received.

Screenshot of MyUSF sign in page

 

 

Once you are successfully logged in, you will be able to see your MyISSS Profile home screen. You will see something similar to the image below: 

Screenshot of a MyISSS Profile's home page

 

The top left box on your home page will list your requests.

Screenshot of Requests on a MyISSS Profile

Over time you will begin to see SEVIS activity listed there, such as your SEVIS registrations (a). This also is where you will see the status of requests you have made to ISSS, like F-1 OPT or CPT, or J-1 Academic Training. When you see the status 'SEVIS-Processed' you will know that your request has been approved.

You will also see your Academic Objective (program of study and duration), and program start/end dates.

Screenshot of the Academic Objective page on a MyISSS profile

 

To submit a new request, you can click the home button in the upper right-hand corner in your MyISSS portal:  Picture of the MyISSS home button and then choose the “Site Home” option. Once you’re in the site home screen, you will be able to choose your request type from the bottom right toolbar section labeled: “Requests.”

Screenshot of Site Home page on a MyISSS Profile

After choosing your request type, you’ll be brought to another page which contains more information about the particular request type you’ve selected. Please read all of the information on this page carefully before proceeding with your request.

Screenshot of the instructions page of a request

When choosing the term, be sure to select the term in which you’re request will be valid and  active. Example, if your CPT authorization will begin in the fall term, choose Fall 2020.

Screenshot of MyISSS user homepage: available program terms

After reading the initial instructions, you’ll be brought to the actual request page where you can enter your information, upload documents, and send certain requests to your Academic Advisor, if necessary. You’ll want to ensure that each request is completed fully, as ISSS will only process completed requests. 

The MyISSS request layout operates on a top to bottom, left to right system, so you’ll want to complete the example request below in the order of the numbers displayed. 

Screenshot of MyISSS request layout

Questionnaire Section:

Certain requests require students to complete either a Learning Content portion or a Questionnaire (or both). Once you have completed the required portions you will see checkmarked boxes next to the Completed field.

Screenshot of questionnaire in MyISSS

Once your questionnaire is complete you should see a success message at the top of the request screen.
Once everything in the request page is complete, you can click the -Submit- button at the top of the request page.

Screenshot of a successful request submission

For requests that require an advisor’s input and signature, students will need to send a recommendation to their advisor. First you will need to determine who the appropriate recommender is for you. Your recommender will be your department chair or academic advisor.

To do this, you’ll want to click on the “Request Electronic Recommendation” link and then search by your advisor’s name. 

Screenshot of a New Recommendation

This will bring up a screen with all matching names in the MyUSF system. Find your advisor and then click “Next”.

Screenshot of advisor search result

You’ll then need to complete the Recommender Information page and submit to your advisor.

Screenshot of recommender's information page

Recommendations must be completed before you can submit your application. 

Some requirements may require you to upload documents in order to complete the request. Certain documents may be required whereas others may be optional. The required fields will have a (Required) remark next to them. Be sure to upload all documents that are required. 

Attached documents

Students can check the status of their current and past requests by clicking the home button in the upper right-hand corner in your MyISSS portal:  Screenshot of MyISSS home buttom and then choose the “User” option. Once you’re in the User screen, you can view all of your requests submitted in MyISSS, your SEVIS ID, and your ISSS immigration advisor. 
Screenshot of MyISSS user screen

Please follow instructions to purchase shipping:

  • Go to the link - https://study.eshipglobal.com/
  • Set up an account by clicking “Student Sign Up”
  • After you create an account, choose “Receive a Package from University” (the department is International Student and Scholar Services)
  • Find “University of San Francisco” using the map or typing it into the search tool
  • Fill out the Shipment Form (this is where you provide the EXACT address you would like your I-20/DS-2019 to be sent)
  • You will then be asked to select your preferred shipping carrier (DHL, FedEx, or UPS). This page will also provide a cost and delivery time estimate. Once the transaction is completed, ISSS will receive an email notification and will send your I-20/DS-2019 when it is ready.
  1. Once your request is completed and a document has been added to your request, you will receive this email from ISSS Screenshot of email students get when there has been a new document added to their request
  2. Login to your MyISSS portal. Your home page should look similar to the below. Screenshot of MyISSS dashboard
  3. Under records, click on your Processed or SEVIS-Processed request. If your request isn't marked as SEVIS-Processed, your request hasn’t been completed. Screenshot of MyISSS Dashboard's Records section
  4. After you click on your SEVIS-Processed request, the following Record appears.Screenshot of a request in myisss
  5. Under learning content, you may have new information to read concerning your completed request. Once you read them, it will be marked as completed. 
  6. If a new I-20 or letter has been issued, you can find them labeled as "Electronic I-20" or "Letter"  under documents. You can download these by clicking on the link below them. Screenshot of the Attached Documents section of a record
  7. Look over your I-20 and letters to make sure there are no mistakes. Then, Under Signature Documents, go to Release Confirmation and verify that there are no mistakes on your I-20 and that you have read through the remaining instructions. Screenshot of Signature Documents or a record in myisss
  1. Login to your MyISSS portal. Your home page should look similar to the below. Screenshot of MyISSS dashboard
  2. Under records, click on your SEVIS-Processed OPT request. If you don’t have one marked as SEVIS-Processed, your request hasn’t been completed. Screenshot of MyISSS Dashboard's Records section
  3. After you click on your SEVIS-Processed request, the following Record appears.Screenshot of MyISSS Dashboard's Completed Request
  4. Under learning content, you will have new information to read concerning your OPT. These are the OPT 12-Month Application Mailing Checklist and Instructions, SEVP Portal Employment Reporting, and Travel on OPT pages. Once you read them, it will be marked as completed. Screenshot of the Learning Content's section on the OPT Record's page
  5. Then go under documents and find Electronic I-20, OPT Advisor Review Form, and OPT Checklist and Mailing InstructionsScreenshot of the Attached Documents section of the OPT record's page
  6. Look over your I-20 and make sure there are no mistakes. Then go through the Advisor Review Form and check what you will need to change on your OPT packet before mailing it to USCIS (Once those changes are made, you can mail them to USCIS). Under Signature Documents, go to Release Confirmation and verify that there are no mistakes on your I-20 and that you have read through the remaining instructions. Screenshot of the Signature Documents section of the OPT record's page
  7. Make the appropriate changes stated on your Advisor Review Form and follow the mailing instructions to send your OPT packet to USCIS. 
     

1. To report a new U.S. physical address, foreign address, and U.S. phone number to the U.S. government, go to your User Home page by clicking on the home button Home button icon.on the top of your MyISSS portal. Click on the green Edit Profile button (in the Profile box).

Screenshot of "User Homepage" with an arrow pointing at the "Edit Profile" button inside the "Profile" box.

2. Click on Address Info

MyISSS Homepage screenshot with arrow pointing to "Address Info"
3.  To update your U.S. address and U.S. phone number, click on the pencil icon in the “Actions” column.

Screenshot of "User Profile" with an arrow pointing to the first pencil icon in the actions column.

4.  Refer to the instructions/tips at the top of the page to accurately update your US address and phone number.

Screenshot of "User Homepage: Edit US Physical Address" with an arrow pointing to "Update" button near bottom of page

5. To update your foreign address, click on the pencil icon in the “Actions” column. Refer to the instructions/tips on the top of the page to accurately update your foreign address.

Screenshot of "User Homepage: Edit Foreign Address" with an arrow pointing to "Update" button near bottom of page


6. The four addresses located at the bottom of the screen are from MyUSF and may not be edited in MyISSS. If any of the addresses at the bottom of the screen require updating, please login to MyUSF.

Screenshot of "User Profile- Address Info" page with a red box surrounding the bottom four rows

1. Log into the MyISSS portal.

2. Go to your User home page by clicking on the home button at the top of your screen.

3. Under the Records column, click on "Academic Objective."MyISSS User Homepage with red circle around "Academic Objective

4. Find the Learning Content box and click "Tax Filing for Foreign Nationals." Screenshot of "Record: Application Page (pre-decision), with an arrow pointing to "Learning Content" and "Tax Filing for Foreign Nationals"

5. Click on #2 Login to Sprintax or create a new account here.Screenshot of "Learning Content- Tax Filing for Foreign Nationals" with circle around hyperlink to Sprintax under item #2.

6. You should be taken to the Sprintax website and will be prompted to sign in or create an account.

Sprintax login page

If you have questions about your taxes contact Sprintax advisors through the live online chat when you log in, by phone at 1-866-601-5695, or by email at hello@sprintax.com.

IMPORTANT NOTE: ISSS staff are not certified tax advisors and cannot help you fill out your tax forms. We can, however, direct you to the resources you need to comply with your U.S. tax filing requirements.