Student Complaint Information by State and Agency

This list may be used for reference to provide Contact Information for filing complaints as required by 34 CFR 668.43 (b).

The University of San Francisco must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The University of San Francisco must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.

State	Contact Information
Alabama	Commission on Higher Education Alabama Commission on Higher Education PO Box 302000 Montgomery, AL 36130-2000 http://ache.edu/ Department of Postsecondary Education Alabama Department of Postsecondary Education PO Box 302130 Montgomery, AL 36130-2130 https://www.accs.edu/about-accs/private-school-licensure/complaints/
Alaska	Alaska Commission on Postsecondary Education PO Box 110505 Juneau, AK 99811-0505 EED.ACPE-IA@alaska.gov https://acpesecure.alaska.gov/
Arizona	Arizona State Board for Private Postsecondary Education 1400 W. Washington Street, Room 260 Phoenix, AZ 85007 https://ppse.az.gov/complaint
Arkansas	Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education 114 East Capitol Ave. Little Rock, AR 72201 ADHE_Info@adhe.edu http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form Arkansas State Board of Private Career Education 501 Woodlane, Suite 312S Little Rock, AR 72201 sbpce@arkansas.gov http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx
California	California Bureau of Private Postsecondary Education Approved Institutions: California Bureau for Private Postsecondary Education PO Box 980818 W. Sacramento, CA 95798-0818 Phone: (888) 370-7589, press 3 when prompted Main fax: (916) 263-1897 Email bppe.enforcement@dca.ca.gov Website: https://bppe.ca.gov/ Complaint Form: http://www.bppe.ca.gov/forms_pubs/complaint.pdf Exempt Institutions: Attorney General’s Office California Department of Justice Attn: Public Inquiry Unit PO Box 9044255 Sacramento, CA 94244-2550 http://ag.ca.gov/contact/complaint_form.php?cmplt=PL
Colorado	Colorado Department of Higher Education Commission on Higher Education 1560 Broadway, Suite 1600 Denver, Colorado 80202 http://highered.colorado.gov/Academics/Complaints/default.html Colorado Department of Higher Education Division of Private Occupational Schools 1560 Broadway, Suite 1600 Denver, Colorado 80202 http://highered.colorado.gov/DPOS/Students/complaint.html
Connecticut	Connecticut Office of Higher Education Academic Affairs 450 Columbus Blvd, Suite 707 Hartford, CT 06103 860-947-1824 (office) Emily.Bjornberg@ct.gov Connecticut Department of Consumer Protection 165 Capitol Avenue, Room 110 Hartford CT 06106 trade.practices@ct.gov Complaint Hotline: (800) 842-2649 http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_statement_cpfr-2_frauds-11-17-14.pdf
Delaware	Delaware Higher Education Office John G. Townsend Building, Suite 2 Dover, DE 19901 dheo@doe.k12.de.us Delaware Attorney General Consumer Protection Wilmington 820 N. French Street 5th floor Wilmington, DE 19801 consumer.protection@state.de.us https://delaware.gov/
District of Columbia	The Master of Arts in Public Leadership Program and the Enterprise Master of Business Administration Program are approved to operate by the Higher Education Licensure Commission. District of Columbia Office of the State Superintendent of Education Education Licensure Commission 810 First Street, NE, 9th Floor Washington, DC 20002 http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/DPC%20Part%20B%281%29%20FINAL.pdf In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code Section 2-1401.01, it is unlawful for any person to practice discrimination in educational institutions on the basis of actual or perceived: Race, Color, Sex (Gender or sexual harassment), National Origin, Religion, Age, Marital Status, Personal Appearance, Sexual Orientation, Gender Identity or Expression, Familial Status, Family Responsibilities, Political Affiliation, Disability, or Source of Income. Sexual harassment is a form of sex discrimination which is prohibited by the Act. In addition, harassment based on any of the above protected categories is also prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action. Section 2-1402.41 makes it unlawful for an educational institution “To deny or restrict, or to abridge or condition the use of, or access to, any of its facilities, services, programs or benefits of any program or activity, to any person otherwise qualified …” COMPLAINTS OF POSSIBLE VIOLATIONS OF THIS LAW MAY BE FILED WITH: Government of the District of Columbia Office of Human Rights 441 4th Street, N.W., 570N Washington, D.C. 20001 Telephone (202) 727-4559 • Fax (202) 727- 9589 https://ohr.dc.gov/
Florida	Florida Commission for Independent Education 325 W. Gaines Street, Suite 1414 Tallahassee, FL 32399-0400 https://web01.fldoe.org/IGComplaintSSO/ComplaintForm.aspx
Georgia	Georgia Nonpublic Postsecondary Education Commission 2082 E. Exchange Pl. #220 Tucker, GA 30084-5334 Office: (770) 414-3300 https://gnpec.georgia.gov/ https://s3.amazonaws.com/edvera_production/public/organizations/gnpec/Internal+Procedures+Manual-+Authorized+School+Complaint+Procedure.pdf
Hawaii	Hawaii Postsecondary Education Authorization Program (HPEAP) PO Box 541 Honolulu, Hawaii 96809 hpeap@dcca.hawaii.gov http://cca.hawaii.gov/hpeap/student-complaint-process/ http://cca.hawaii.gov/hpeap/forms/student-forms/
Idaho	Idaho State Board of Education Attn: State Coordinator for Private Colleges and Proprietary Schools 650 West State Street PO Box 83720 Boise, ID 83720-0037 https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/state-authorization-reciprocity-agreement-sara/complaint-procedures/
Illinois	Illinois Board of Higher Education 431 East Adams, 2nd Floor Springfield, Illinois 62701-1404 info@ibhe.org Institutional Complaint Hotline: (217) 557-7359 http://complaints.ibhe.org
Indiana	Indiana Board for Proprietary Education Attn: Director of Regulatory Compliance 302 W Washington Street, Room E201 Indianapolis, IN 46204 http://www.in.gov/che/2744.htm Department of Workforce Development, Office of Career and Technical Schools Complaint Adjudicator DWD/Office of Career and Technical Schools 10 N. Senate Avenue, Suite 203 Indianapolis, IN 46204
Iowa	Iowa Student Aid Commission 450 E. Grand Ave., 3rd Floor Des Moines, IA 50319 info@iowacollegeaid.gov
Kansas	Kansas Board of Regents 1000 SW Jackson Street Suite 520 Topeka, KS 66612-1368 http://www.kansasregents.org/resources/complaint_procedure_and_form_updated_August2015.pdf
Kentucky	Kentucky Council on Postsecondary Education 1024 Capital Center Dr. #320 Frankfort, KY 40601-7512 cpeconsumercomplaint@ky.gov Office of the Attorney General Capitol Suite 118, 700 Capitol Avenue Frankfort, KY 40601-3449 consumer.protection@ag.ky.gov Kentucky Commission on Proprietary Education Capital Plaza Tower, Room 302 500 Mero Street Frankfort, KY 40601-3319 https://kcpe.ky.gov/Documents/FormtoFileaComplaint.pdf
Louisiana	Louisiana Attorney General Office, Consumer Protection Section PO Box 94005 Baton Rouge, LA 70804 ConsumerInfo@ag.state.la.us (800) 351-4889, (225) 326-6465 http://www.ag.state.la.us/Article/10 Secondarily, complaints may also be sent to: Louisiana Board of Regents Attn: Nancy Beall or Dr. Larry Trembly PO Box 3677 Baton Rouge, LA 70821-3677 http://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Process.pdf
Maine	Maine Department of Education Deborah Friedman - Complaints 23 State House Station Augusta, ME 04333-0023 Maine Attorney General, Consumer Protection Division 6 State House Station Augusta, ME 04333 http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maryland	USF is currently registered with the Maryland Higher Education Commission to enroll Maryland students in its online distance education programs. USF is is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Maryland Higher Education Commission 6 North Liberty Street, 10th Floor Baltimore, MD 21201 Phone: (410) 767-3300 \| Email: collegiatecomplaint.mhec@maryland.gov https://onestop.md.gov/forms/studentcomplaints-mhec-5f74bfc0ab0f9d00fc796766 Office of the Attorney General, Consumer Protection Division 200 St. Paul St. Baltimore, MD 21202 Consumer Protection Hotline: (410) 528-8662 / (888)743-0823 (toll free) consumer@oag.state.md.us
Massachusetts	Massachusetts Board of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 https://www.mass.edu/forstufam/complaints/complaintform.asp Massachusetts Division of Professional Licensure Office of Private Occupational School Education 1000 Washington Street Boston, MA 02118 http://www.mass.gov/ocabr/docs/dpl/complaint.pdf
Michigan	Michigan Department of Licensing and Regulatory Affairs Bureau of Commercial Services, Licensing Division Proprietary School Unit Staff 201 N. Washington Sq. Lansing, MI 48913 https://www.michigan.gov/som/
Minnesota	Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi	Mississippi Commission on College Accreditation 3825 Ridgewood Road Jackson, MS 39211-6453 http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf Consumer Protection Division, Office of the Attorney General PO Box 22947 Jackson, MS 39225-2947 http://www.ago.state.ms.us/index.php/contact Mississippi Commission of Proprietary Schools and College Registration 3825 Ridgewood Road Jackson, MS 39211-6453
Missouri	Missouri Department of Higher Education 205 Jefferson Street PO Box 1469 Jefferson City, MO 65102-1469 info@dhe.mo.gov Policy: http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana	Montana Board of Regents Office of Commissioner of Higher Education Montana University System 2500 Broadway Street PO Box 203201 Helena, MT 59620-3201 Montana Office of Consumer Protection 2225 11th Avenue PO Box 200151 Helena, MT 59620‐0151 contactocp@mt.gov https://mus.edu/MUS-Statement-of-Complaint-Process.asp Montana Department of Justice Office of Consumer Protection 555 Fuller Avenue P.O. Box 200151 Helena, Mt 59620-0501 (800) 481-6896 https://dojmt.gov/wp-content/uploads/100-Consumer-Complaint-Form.pdf
Nebraska	Nebraska Coordinating Commission for Postsecondary Education PO Box 95005 Lincoln, NE 68509-5005 Nebraska Attorney General, Consumer Protection Division 2115 State Capitol Lincoln, NE 68509 https://ago.nebraska.gov/constituent-complaint-form Consumer Protection Hotline: (800) 727-6432 Nebraska Department of Education, Private Postsecondary Career Schools Investigations Office 301 Centennial Mall South PO Box 98987 Lincoln, NE 68509‐4987 https://www.education.ne.gov/cc/complaint-form/online-complaint-form/
Nevada	Nevada Commission on Postsecondary Education 8778 S Maryland Parkway, Suite 115 Las Vegas, NV 89123 http://red.nv.gov/Content/Compliance/File_a_Complaint/
New Hampshire	New Hampshire Higher Education Commission Patricia Edes New Hampshire Department of Education 101 Pleasant Street Concord, NH 03301 (603) 271‐0257 Patricia.Edes@doe.nh.gov Edward R. MacKay New Hampshire Department of Education, Division Director (603) 271-0256 Edward.MacKay@doe.nh.gov https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx New Hampshire HEC - Career School Licensing Kimberly Kenneally NH Department of Education 101 Pleasant Street Concord, NH 03301 (603) 271‐6443 Kimberly.Kenneally@doe.nh.gov
New Jersey	Secretary of Higher Education New Jersey Higher Education PO Box 542 Trenton, NJ 08625 nj_che@che.state.nj.us New Jersey Division of Consumer Affairs 124 Halsey Street Newark, NJ 07102 https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx New Jersey Department of Labor and Workforce Development Center for Occupational Employment Information Training Evaluation Unit PO Box 057 Trenton, NJ 08625‐0057 https://www.nj.gov/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf
New Mexico	New Mexico Higher Education Department 2048 Galisteo Santa Fe, NM 87505 http://www.hed.state.nm.us/contact-nmhed.aspx
New York	Office of College and University Evaluation New York Office of College and University Evaluation New York State Education Department 5 North Mezzanine Albany, NY 12234 ocueinfo@mail.nysed.gov http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html New York Bureau of Proprietary School Supervision New York State Education Department 99 Washington Avenue, Room 1613 OCP Albany, NY 12234 http://www.acces.nysed.gov/common/acces/files/bpss/complaintform.pdf
North Carolina	Board of Governors for the University of North Carolina Postsecondary Education Complaints c/o Assistant Director of Licensure and Workforce University of North Carolina General Administration 910 Raleigh Road Chapel Hill, NC 27515 (919) 962-4558 studentcomplaint@northcarolina.edu https://ncdoj.gov/file-a-complaint/ Community College System State Board of Proprietary Schools 200 West Jones St. Raleigh, NC 27603 https://www.nccommunitycolleges.edu/students/student-services/file-a-complaint/
North Dakota	North Dakota Department of Career and Technical Education (if institution is “authorized) State Capitol 15th Floor 600 E. Boulevard Ave. Dept. 270 Bismarck, ND 58505-0610 cte@nd.gov North Dakota Consumer Protection Division (if institution is “exempt” or not authorized) Office of Attorney General Parrell Grossman Director, Consumer Protection Division Gateway Professional Center 1050 E Interstate Ave. Suite 20 Bismarck, ND 58503‐5574 (701) 328‐5570 https://www.nd.gov/labor/wage-and-hour-topics/complaint-inquiry
Ohio	Ohio Board of Regents 25 South Front Street Columbus, OH 43215-4183 Ohio Attorney General, Consumer Protection Section 30 E. Broad St., 14th Floor Columbus, OH 43215-3400 http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx Ohio State Board of Career Colleges and Schools 30 East Broad Street, Suite 2481 Columbus, OH 43215 http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Oklahoma	Oklahoma State Regents for Higher Education 655 Research Parkway, Suite 200 Oklahoma City, OK 73104 http://www.okhighered.org/current-college-students/complaints.shtml Oklahoma Office of the Attorney General, Consumer Protection Unit Attn: Investigative Analyst 313 NE 21st Street Oklahoma City, OK 73105 http://www.oag.ok.gov/civil-rights-enforcement-complaint-forms http://www.oag.ok.gov/consumer-protection Oklahoma State Board of Private Vocational Schools 3700 N.W. Classen Boulevard, Suite 250 Oklahoma City, OK 73118-2864
Oregon	Higher Education Coordinating Commission, Office of Degree Authorization 3225 25th Street SE, Salem, OR 97302 Student complaints Information: https://www.oregon.gov/highered/about/Pages/complaints.aspx Oregon Attorney General Financial Fraud/Consumer Protection Section 1162 Court St. NE Salem, OR 97301-4096 http://www.doj.state.or.us/consumer/pdf/consumer_complaint.pdf
Pennsylvania	Pennsylvania Department of Education 333 Market Street, Harrisburg, PA 17126-0333 http://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Student%20Complaint%20Form.pdf Office of Attorney General, Bureau of Consumer Protection 14th Floor, Strawberry Square Harrisburg, PA 17120 https://www.attorneygeneral.gov/Complaints/Consumer_Complaint_Form/
Rhode Island	Rhode Island Board of Governors for Higher Education Shepard Building, 80 Washington Street Providence, RI 02903 Rhode Island Department of Attorney General, Consumer Protection Unit 150 South Main Street Providence, RI 02903 https://riag.ri.gov/forms/consumer-complaint
South Carolina	South Carolina Commission on Higher Education 1122 Lady St., Suite 300 Columbia, SC 29201 (803) 737-3918 https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Procedures_and_Form.pdf
South Dakota	South Dakota Secretary of State Jason M. Gant State Capitol 500 East Capitol Avenue Pierre, SD 57501-5070 sdsos@state.sd.us South Dakota Office of Attorney General, Division of Consumer Protection 1302 E Hwy 14, Suite 3 Pierre, SD 57501-8053 http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
Tennessee	Tennessee Higher Education Commission 404 James Robertson Parkway, Suite 1900 Nashville, TN 37243 http://www.tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf
Texas	Texas Higher Education Coordinating Board (THECB) 1200 E. Anderson Lane Austin, TX 78752 Contact information for filing student complaints with the THECB includes: THECB’s Student Complaints page with forms and a description of the complaint procedure: https://www.highered.texas.gov/links/student-complaints/#:~:text=Submitting%20the%20required%20student%20complaint,%40highered.texas.gov. Title 19 of the Texas Administrative Code, Sections 1.110-1.120: https://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y Office of the Attorney General Consumer Protection Division P.O. Box 12548, Austin, TX 78711-2548 https://www.texasattorneygeneral.gov/file-complaint The University of San Francisco is not regulated in Texas under Chapter 132 of the Texas Education Code.
Utah	Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah 84111 consumerprotection@utah.gov
Vermont	Vermont Agency of Education 120 State Street, Montpelier, VT 05620-2501 https://education.vermont.gov/sites/aoe/files/documents/edu-complaint-resolution-for-postsecondary-education_0.pdf Vermont Attorney General’s Office 109 State Street, Montpelier, VT 05609-1001
Virginia	State Council of Higher Education for Virginia 101 N. 14th St., 10th Floor James Monroe Building, Richmond, VA 23219 https://www.schev.edu/students/resources/student-complaints Virginia Attorney General’s Office 202 North 9th Street, Richmond, Virginia 23219
Washington	Washington Student Achievement Council 917 Lakeridge Way PO Box 43430 Olympia, WA 98504-3430 dainfo@wsac.wa.gov http://wsac.wa.gov/protecting-education-consumers Washington Workforce Training and Education Coordinating Board 128 10th Avenue SW PO Box 43105 Olympia, WA 98504-3105 workforce@wtb.wa.gov https://www.wtb.wa.gov/private-career-schools/school-complaints/(instructions) For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at loanadvocate@wsac.wa.gov.
West Virginia	West Virginia Higher Education Policy Commission 1018 Kanawha Blvd E., Ste 700 Charleston, WV 25301-2800 West Virginia Office of the Attorney General Consumer Protection Division PO Box 1789 Charleston, WV 25326-1789 http://www.wvhepc.edu/ Community and Technical College System of West Virginia 1018 Kanawha Blvd. E., Ste. 700 Charleston, WV 25301 West Virginia Office of the Attorney General Consumer Protection Division PO Box 1789 Charleston, WV 25326-1789
Wisconsin	Wisconsin Educational Approval Board 201 W. Washington Avenue, 3rd Floor PO Box 8696, Madison, WI 53708 eabmail@eab.wisconsin.gov https://dsps.wi.gov/pages/programs/educationalapproval/default.aspx
Wyoming	Wyoming Department of Education 2300 Capitol Avenue Hathaway Building, 2nd Floor Cheyenne, WY 82002-0050 Attorney General's Office 123 Capitol Building 200 W. 24th Street Cheyenne, WY 82002
Puerto Rico	Puerto Rico Council on Higher Education PO Box 1900 San Juan, PR 00910-1900 Puerto Rico Department of Justice PO Box 9020192 San Juan, PR 00902‐0192
Guam	Not yet developed
Virgin Islands	Government of the United States Virgin Islands Department of Education Office of the Commissioner 1834 Kongens Gade St. Thomas, V.I. 00802

Questions?

Please contact usfstateauth@usfca.edu for questions regarding State Authorization at the University of San Francisco.