Student Complaint Information by State and Agency

This list may be used for reference to provide Contact Information for filing complaints as required by 34 CFR 668.43 (b).

The University of San Francisco must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The University of San Francisco must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.

State Contact Information

Commission on Higher Education
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000

Department of Postsecondary Education
Alabama Department of Postsecondary Education
PO Box 302130
Montgomery, AL 36130-2130


Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505


Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007


Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave.
Little Rock, AR 72201

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201


California Bureau of Private Postsecondary Education

Approved Institutions:
California Bureau for Private Postsecondary Education

PO Box 980818
W. Sacramento, CA 95798-0818
Phone: (888) 370-7589, press 3 when prompted
Main fax: (916) 263-1897

Complaint Form:

Exempt Institutions:
Attorney General’s Office California Department of Justice

Attn: Public Inquiry Unit
PO Box 9044255
Sacramento, CA 94244-2550


Colorado Department of Higher Education Commission on Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202

Colorado Department of Higher Education Division of Private Occupational Schools
1560 Broadway, Suite 1600
Denver, Colorado 80202


Connecticut Office of Higher Education
Academic Affairs
450 Columbus Blvd, Suite 707
Hartford, CT 06103
860-947-1824 (office)

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford CT 06106
Complaint Hotline: (800) 842-2649


Delaware Higher Education Office
John G. Townsend Building, Suite 2
Dover, DE 19901

Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street 5th floor
Wilmington, DE 19801

District of Columbia

The Master of Arts in Public Leadership Program and the Enterprise Master of Business Administration Program are approved to operate by the Higher Education Licensure Commission.

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002

In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code Section 2-1401.01, it is unlawful for any person to practice discrimination in educational institutions on the basis of actual or perceived: Race, Color, Sex (Gender or sexual harassment), National Origin, Religion, Age, Marital Status, Personal Appearance, Sexual Orientation, Gender Identity or Expression, Familial Status, Family Responsibilities, Political Affiliation, Disability, or Source of Income. Sexual harassment is a form of sex discrimination which is prohibited by the Act. In addition, harassment based on any of the above protected categories is also prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action. Section 2-1402.41 makes it unlawful for an educational institution “To deny or restrict, or to abridge or condition the use of, or access to, any of its facilities, services, programs or benefits of any program or activity, to any person otherwise qualified …” COMPLAINTS OF POSSIBLE VIOLATIONS OF THIS LAW MAY BE FILED WITH:

Government of the District of Columbia Office of Human Rights
441 4th Street, N.W., 570N
Washington, D.C. 20001
Telephone (202) 727-4559 • Fax (202) 727- 9589


Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400


Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
Office: (770) 414-3300


Hawaii Postsecondary Education Authorization Program (HPEAP)
PO Box 541
Honolulu, Hawaii 96809


Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037


Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
Institutional Complaint Hotline: (217) 557-7359


Indiana Board for Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis, IN 46204

Department of Workforce Development, Office of Career and Technical Schools
Complaint Adjudicator DWD/Office of Career and Technical Schools
10 N. Senate Avenue, Suite 203
Indianapolis, IN 46204


Iowa Student Aid Commission
450 E. Grand Ave., 3rd Floor
Des Moines, IA 50319


Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368


Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue
Frankfort, KY 40601-3449

Kentucky Commission on Proprietary Education
Capital Plaza Tower, Room 302
500 Mero Street
Frankfort, KY 40601-3319


Louisiana Attorney General Office, Consumer Protection Section
PO Box 94005
Baton Rouge, LA 70804
(800) 351-4889, (225) 326-6465

Secondarily, complaints may also be sent to:
Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
PO Box 3677
Baton Rouge, LA 70821-3677   


Maine Department of Education
Deborah Friedman - Complaints
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General, Consumer Protection Division
6 State House Station
Augusta, ME 04333


USF is currently registered with the Maryland Higher Education Commission to enroll Maryland students in its online distance education programs. USF is is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
Phone: (410) 767-3300 | Email:

Office of the Attorney General, Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
Consumer Protection Hotline: (410) 528-8662  / (888)743-0823 (toll free)


Massachusetts Board of Higher Education
One Ashburton Place Room 1401
Boston, MA 02108

Massachusetts Division of Professional Licensure
Office of Private Occupational School Education

1000 Washington Street
Boston, MA 02118

Michigan Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division

Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI  48913
Minnesota Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division, Office of the Attorney General
PO Box 22947
Jackson, MS 39225-2947

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453


Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469


Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201   
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
PO Box 200151   
Helena, MT 59620‐0151

Montana Department of Justice Office of Consumer Protection
555 Fuller Avenue
P.O. Box 200151
Helena, Mt 59620-0501
(800) 481-6896


Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: (800) 727-6432

Nebraska Department of Education, Private Postsecondary Career Schools
Investigations Office 301
Centennial Mall South   
PO Box 98987
Lincoln, NE 68509‐4987

Nevada Commission on Postsecondary Education
8778 S Maryland Parkway, Suite 115
Las Vegas, NV 89123

New Hampshire

New Hampshire Higher Education Commission
Patricia Edes
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
(603) 271‐0257

Edward R. MacKay
New Hampshire Department of Education, Division Director
(603) 271-0256

New Hampshire HEC - Career School Licensing
Kimberly Kenneally
NH Department of Education
101 Pleasant Street
Concord, NH 03301
(603) 271‐6443

New Jersey

Secretary of Higher Education
New Jersey Higher Education
PO Box 542
Trenton, NJ 08625

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102

New Jersey Department of Labor and Workforce Development
Center for Occupational Employment Information Training Evaluation Unit
PO Box 057
Trenton, NJ 08625‐0057

New Mexico New Mexico Higher Education Department

2048 Galisteo
Santa Fe, NM 87505

New York

Office of College and University Evaluation
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY  12234  

New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, NY 12234

North Carolina

Board of Governors for the University of North Carolina
Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
(919) 962-4558

Community College System State Board of Proprietary Schools
200 West Jones St.
Raleigh, NC 27603

North Dakota

North Dakota Department of Career and Technical Education (if institution is “authorized)
State Capitol 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610

North Dakota Consumer Protection Division (if institution is “exempt” or not authorized)
Office of Attorney General
Parrell Grossman
Director, Consumer Protection Division
Gateway Professional Center
1050 E Interstate Ave. Suite 20
Bismarck, ND 58503‐5574
(701) 328‐5570


Ohio Board of Regents   
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General, Consumer Protection Section
30 E. Broad St., 14th Floor
Columbus, OH 43215-3400

Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215


Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105

Oklahoma State Board of Private Vocational Schools
3700 N.W. Classen Boulevard, Suite 250
Oklahoma City, OK 73118-2864


Higher Education Coordinating Commission, Office of Degree Authorization
3225 25th Street SE,
Salem, OR 97302

Student complaints Information:

Oregon Attorney General Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096


Pennsylvania Department of Education
333 Market Street,
Harrisburg, PA 17126-0333

Office of Attorney General, Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building, 80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General, Consumer Protection Unit
150 South Main Street
Providence, RI 02903

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
(803) 737-3918

South Dakota

South Dakota Secretary of State Jason M. Gant
State Capitol 500 East Capitol Avenue
Pierre, SD 57501-5070

South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053

Tennessee Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Texas Texas Higher Education Coordinating Board (THECB)
1200 E. Anderson Lane
Austin, TX 78752

Contact information for filing student complaints with the THECB includes:

The University of San Francisco is not regulated in Texas under Chapter 132 of the Texas Education Code.

Utah Utah Division of Consumer Protection
160 East 300
South Salt Lake City, Utah 84111

Vermont Agency of Education
120 State Street,
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street,
Montpelier, VT 05609-1001


State Council of Higher Education for Virginia
101 N. 14th St., 10th Floor
James Monroe Building,
Richmond, VA 23219

Virginia Attorney General’s Office
202 North 9th Street,
Richmond, Virginia 23219


Washington Student Achievement Council
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105

For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit or contact the Student Loan Advocate at

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800

West Virginia Office of the Attorney General
Consumer Protection Division

PO Box 1789
Charleston, WV 25326-1789

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston, WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division

PO Box 1789
Charleston, WV 25326-1789

Wisconsin Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
PO Box 8696,
Madison, WI 53708

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO Box 9020192
San Juan, PR 00902‐0192

Guam Not yet developed
Virgin Islands Government of the United States Virgin Islands
Department of Education
Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802


Please contact for questions regarding State Authorization at the University of San Francisco.