Report a Lost or Found One Card
If you lose or misplace your physical USF One Card, deactivate it immediately by visiting our Lost Card Reporting page and selecting "Report Card Lost". *You may be responsible for transactions made with your physical card while it is lost. Reporting it as missing will minimize both the potential for fraudulent use, as well as your liability for usage.
Once a physical USF One Card is replaced, it cannot be reactivated. If you report your physical One Card as lost (but have not yet replaced it), simply visit our Lost Card Reporting page and select “Report Found Card” to ensure it is active once it is found. There is no cost to have a current card reactivated.
Lost Apple iPhone or Watch
- You can use the Find My app to suspend or deactivate your Mobile One Card in Apple Wallet. Instructions can be found on the Apple Support website.
- During 9:00 am - 5:00 pm Mon-Fri, you can contact the One Card Office at 415-422-7663 to notify us to deactivate the card in your Wallet for the lost device.
Reactivating Your Found Apple iPhone or Watch
You can reactivate a found device that was suspended via iCloud.com or contact the One Card Office during 9:00 am - 5:00 pm, if deactivated by the One Card Office.
Automatic Entitlement Transfer
Access, entitlements, and debit accounts are not on your USF One Card itself. Rather, they are retrieved when you swipe your USF One Card. Should you need to replace your USF One Card, your access, entitlements, and funds automatically will transfer to the replacement card.
Physical One Card Replacement Fee
Please note that any physical card replacement requests will need to be reviewed and approved on a case by case basis.
It costs $15 to replace a physical USF One Card, regardless of whether the original was lost, stolen, or misplaced. If you lose your current card but find an older one, it cannot be reactivated for use. However, you can exchange the older card for a new one at a cost of $5 instead of the standard $15.
Damaged physical USF One Cards due to normal wear-and-tear can be replaced at no charge, provided that the damaged card is exchanged at the time of replacement. If you hole-punch your card, wash it in the laundry, commingle it with other items, etc., you will be charged the standard replacement fee. As a reminder, USF One Cards should be kept protected and separate from keys and other cards. Visit our Merchandise page to view our ID holder options.
If you study/work at a branch campus and are unable to visit the One Card Office, your USF One Card may be replaced by mailing a check, made out to USF and in the amount of $15, to the One Card Office, University Center, 5th Floor. Once payment has been received, your replacement card will be printed and sent to your campus for you to pick up.
*If you are unable to deactivate your card via our Lost Card Reporting Page, simply phone the One Card Office at (415) 422-7663 and someone will deactivate your card on your behalf. However, for security purposes, we are unable to reactivate cards over the phone. If you also are unable to reactivate your card via our Lost Card Reporting Portal, please visit us at the University Center, 5th floor**, and someone will reactivate it for you. **Important Note: Due to campus closures, please contact the One Card office for further assistance.