Report a Lost or Found One Card
If you lose or misplace your USF One Card, deactivate it immediately by visiting our Lost Card Reporting page and selecting "Report Card Lost". *You may be responsible for transactions made with your account while it is lost. Reporting it as missing will minimize both the potential for fraudulent use, as well as your liability for usage.
Once a physical USF One Card is replaced by your mobile credential, it cannot be reactivated. If you report your One Card as lost (but have not yet replaced it), simply visit our Lost Card Reporting page and select “Report Found Card” to ensure it is active once it is found. There is no cost to have a current card reactivated.
Lost Apple iPhone or Watch
- You can use the Find My app to suspend or deactivate your Mobile One Card in Apple Wallet. Instructions can be found on the Apple Support website.
- During 9:00 am - 4:00 pm Mon-Fri, you can contact the One Card Office at 415-422-7663 or by email at firstname.lastname@example.org, to notify us to deactivate the card in your Wallet for the lost device.
Reactivating Your Found Apple iPhone or Watch
You can reactivate a found device that was suspended via iCloud.com or contact the One Card Office during 9:00 am - 4:00 pm, if deactivated by the One Card Office.
Automatic Entitlement Transfer
Access, entitlements, and debit accounts are not on your USF One Card itself. Rather, they are retrieved when you tap your USF One Card. Should you need to replace your USF One Card, your access, entitlements, and funds automatically will appear when your account is reactivated.
Physical One Card Replacement Fee
Please note that any physical card replacement requests will need to be reviewed and approved on a case-by-case basis as the University has moved to mobile credentials.
*If you are unable to deactivate your card via our Lost Card Reporting Page, simply phone the One Card Office at (415) 422-7663 and someone will deactivate your card on your behalf. However, for security purposes, we are unable to reactivate cards over the phone. If you also are unable to reactivate your card via our Lost Card Reporting Portal, please visit us at the University Center, 5th floor, and someone will reactivate it for you.