eMarket Services

The University adopted CASHNet (aka Transact) as the official solution for managing online credit card transactions. Departments interested in accepting credit card payments must submit a completed CASHNet eMarket Payment Portal Request Form to the Office of Accounting and Business Services (ABS) and comply with the following:

Payments
eMarket accepts all major credit cards, including Visa, MasterCard, American Express, and Discover.  Payments are automatically deposited into the FOAP provided on the request form without the Department having to complete a Departmental Deposit Record (DDR).  Payments are processed in real-time and fed to the Banner GL during the nightly process.

eMarket Types
Of the three, the most commonly used option is the Storefront.

  • Storefront is a permanent online payment portal for selling physical goods, memberships, and subscriptions. Student organizations commonly use it to collect payments for fundraising activities, bake sales, club dues, merchandise and more.
  • Checkout allows departments to use CASHNet as a payment gateway for third-party applications on the approved eMarket Integration Vendor List. Those interested in this option should learn about USF Technology Acquisition Policy and Process before submitting a ITS New Technology Assessment Request.
  • Virtual Terminal allows departments to process in-person credit card transactions using a dedicated iPad and a validated P2PE device (Ingenico Link 2500). Users (also known as PCI cashiers) must complete an annual PCI training to gain/maintain access.

Configuration/Modification
New eMarket requests may take 15 to 30 days, depending on the complexity and the current volume of requests.

Modifications to existing storefront eMarkets are typically completed within 3 business days.

Restrictions
eMarket cannot be used to collect payments for:

  • Donations (Please contact Development Services regarding gifts)
  • Student course fees and other qualifying charges anticipated to be covered by financial aid or offered for academic credit. (See Office of Student Accounts Billing & Tuition)

Refunds
Requests must be submitted by an authorized USF employee. To request a refund, please send an email to abs_higherone@usfca.edu along with the following information for back-up documentation:

  • Merchant Code
  • Transaction Number
  • Last Name/First Name
  • Date of transaction
  • Original Amount
  • Refund Amount
  • Reason for refund    

Once processed, an automatic email notification is sent to the email address provided at the time of payment. Please note that credit card refunds may take a minimum of 5 business days to appear on the card holder's credit card account/statement.

Refund requests are accepted for transactions that occurred within 180 days.  For refunds with a transaction date older than 180 days, you must submit a request through Concur Invoice.