Health Plan Benefits
To help our students make informed decisions about their health and well being, the University of San Francisco is committed to providing the services, information and referrals they need in a supportive and caring environment. Sickness and accidents do happen, and USF's health insurance plan is designed to help prevent medical bills from disrupting a student's college education.
This plan must comply with all applicable provisions of federal, state and local law, and it includes coverage—as required—that does not necessarily reflect the teachings of the Roman Catholic Church. As a Jesuit Catholic university, the University of San Francisco affirms the intrinsic value of human life and the dignity of every human being.
Students do not need a referral from the USF Student Health Clinic to see a Doctor in Aetna's Preferred Network. Students can find a Healthcare or Mental Health provider by visiting Aetna's Doc Find.
If you have any questions about medical care and the plan benefits please call Aetna's customer service at (877) 480-4161.
Your Guide to Healthcare at USF
Accessing healthcare can feel confusing, but help is available. Click the link to watch quick videos on how to use your health insurance, find care at USF, and get support when you need it. Topics include primary care, specialty care, urgent care, dental and vision, pharmacy, and more.
Benefits
For a brief overview of the Aetna Student Plan for the 2025 - 2026 Academic Year, please visit the following Aetna website under Member Resources.
Aetna Insurance Card
- Register and download your ID card prior to the beginning of the semester. (Please enter email as @usfca.edu)
- Need help? How to request an Aetna Student Health Insurance ID Card
- For more information, visit the Aetna Website.
Cost and Dates
Academic Year 2025-2026 — Aetna Policy number: 474887
- Fall 2025: $1,738 (8/1/2025–12/31/2025)
- Spring/Summer 2026: $2,430 (1/1/2026–07/31/2026)
Note: Students who are enrolled in the Spring coverage are also covered for the Summer term.
Finding a doctor
Healthcare providers can be found on Aetna's Doc Find website.
The USF network is called OA Elect Choice EPO. Please note that you must go to a doctor in network. If you go to a doctor outside of the network, you will be responsible for paying for all costs associated with the visit. For more information on your health insurance plan, read the section on Benefits.
Top Plan Benefits Links
Claims
To file a claim with Aetna, download the Aetna Health Insurance Claim Form, attach appropriate documentation, and mail to:
Aetna Student Health
P.O. Box 981106
El Paso, TX 79998
To find out the status of your claim, create an Aetna member account on the Aetna Website or call (877) 480-4161.
If you need help filling out the claim form, visit Health Promotion Services in UC 5th Floor.
Please note: Claims must be submitted to Aetna within 90 days from the date of treatment.
Contact Us
Health Promotion Services
Address
2130 Fulton Street University Center, 5th Floor, San Francisco, CA 94117
Hours:
Mon-Fri: 8:30 a.m. to 5 p.m.
UC 5th Front Desk Hours are Mon-Fri: 10 a.m. to 3 p.m.