Learning through Emergencies: Student Resource Guide
There are a variety of ways you can continue learning in the event of a campus closure. This guide will help you prepare to interact with your course content, classmates and instructors using remote modalities.
Updated March 18, 2020
Where do I get technical help?
If you are having trouble accessing Canvas, Zoom, or other educational technologies, please submit an ITS Help Desk request.
- If you have a Canvas Specific Issue, you can call the Canvas Support Hotline 24/7 at 1-844-702-5213. You can also open a chat session with Canvas Support Hotline through the “Help?” link in the left Canvas navigation menu. This is the vendor technical support for Canvas who can see your personal Canvas environment and help troubleshoot issues live.
- The Full Canvas Student Guide with answers to common student questions is available
Immediate Steps for All Students
All students should make the following preparations in the event of a class cancellation or campus closure.
- Confirm you have reliable access to the internet with your devices.
- Make sure you have access to the internet at home.
- If you're having trouble connecting, follow these steps on USF Support.
- Confirm you can log into myUSF to access applications, including your student email, Canvas, and Zoom.
- If you do not know your username or password, contact the ITS Help Desk by emailing email@example.com or calling (415) 422-6668.
- Software - Be sure to install the most recent versions of each software on your device. If you have trouble updating your computer, the ITS Help Desk can provide limited technical support.
- If available, confirm you can access a laptop with a webcam and microphone.
- When possible, use a headset with a microphone so you can listen to lectures and participate in live class sessions.
- Download updated syllabi from your classes to your computer, if possible.
I can’t access a computer. Can USF help?
ITS will not provide loaner laptops to students. However, students with a demonstrated financial hardship can instead apply for the Student Laptop Donation Program. Students can also apply for webcams through this program. For more information, visit the Dean of Students website.
Can I access campus technology with my phone or tablet?
- Yes! You can download the Canvas and Zoom apps on your mobile devices to access course materials on the go and receive critical announcements from your instructors.
Attending remote classes via Zoom
Please remember the following:
- Dress to impress: It’s easy to give in to the temptation to wear sweatpants and an old t-shirt because you're attending class from home. Dress for your remote class the way you would for an in-person class.
- Do not use Zoom while you are driving. Please be safe!
- Control video and audio quality: Use the video camera and microphone in your computer’s built-in system. Try to hold meetings in quiet, indoor locations to control ambient noise.
- Adjust your lighting: Don’t sit directly in front or beside a bright light source, or else all the audience sees is a bright light and a shadowy figure, but don’t sit with the only light behind you or your colleagues will only see a silhouette without your expressive facial features! Experiment with moving lamps and your camera until you can see your brightly-lit face on the screen.
- Think about your background: Try to provide a nice, plain background. Place your pet animals in another room, and mute your home or cell phones. If you have unavoidable background noise (outside construction etc.), consider “muting” your own microphone until it is your turn to speak.
- Camera position: Ensure your camera is framing your image correctly. Ensure that you are framed with your head and shoulders in the shot. Position the camera at a height as close to your eye level as possible. This ensures all participants can see your face, and avoids unflattering angles such as looking up at nostrils, or down on heads.
- Practice speaking to the camera and not the screen: Our tendency is to look at the person on the screen, but you should look at the camera when YOU speak so your classmates feel like you’re talking directly to them.
How do I communicate with my instructor?
- Your instructor will have specific instructions for you on how and when to contact them in their syllabus.
- Be sure to check your USF student email daily for announcements from the university and your instructors.
- In the event your instructor is unavailable, contact the department program assistant.
- Check the announcements in their Canvas courses.
- Be sure you have Zoom installed. Many instructors may want to conduct a live class session or conduct office hours using Zoom. Download Zoom from the USF Zoom website.
How do I access my course and course content?
- Your instructor will have their course content in their Canvas course.
- To access Canvas, login to MyUSF and select the Canvas button. You can also login to Canvas directly,
- You should see the Canvas Dashboard and Global Navigation menu with your courses displayed.
- Your instructor will distribute course materials through Canvas, including an updated course syllabus, grades, and assignments that can be submitted electronically.
How do I interact with my classmates?
- You can reply to your classmates through Canvas Discussion Board activities created by your instructor. You can ask your instructor to create an “Open Forum” discussion board so you and your classmates can share information relevant to your course.
Where do I submit assignments and quizzes?
- Your instructor will create assignments that can be submitted on Canvas.
- Quizzes and exams can be taken through Canvas.
If you have any questions about assignments and quizzes be sure to reach out to your instructor.
How do I access software we use in class or to submit assignments?
All students at USF have access to DonsApps for student email and access to Google Drive for creating documents, spreadsheets, and presentations that can be shared for collaborating and distribution. Follow the links below for directions on getting started and downloading applications to your mobile devices.
- USF Support: How do I use Google Docs?
- USF Support: How do I use Google Sheets?
- USF Support: How do I use Google Slides?
- Activate your free subscription to and download Microsoft Office from DreamSpark. Refer to “How Do I: Install Microsoft Office?” for additional information.
- Access discounted and free downloads to applications through the ITS E-Store.
In the event you cannot access required applications from a computer you can access at home, contact your instructor as soon as possible for an alternative assignment.
What is Netiquette?
Simply stated, it's network etiquette -- that is, the etiquette of cyberspace. And "etiquette" means "the forms required by good breeding or prescribed by authority to be required in social or official life." In other words, Netiquette is a set of rules for behaving properly online. Excerpt from the book Netiquette by Virginia Shea:
GENERAL NETIQUETTE POLICY
When communicating and participating online, please remember that others cannot hear your voice or see your face. Please keep the following behaviors in mind:
- Present yourself professionally. Dress appropriately as you would in the classroom.
- Find a quiet area to attend class with no distractions.
- Try to not eat and drink while you are attending class or with your microphone turned on.
- Be respectful of other participants, their time (be brief), their bandwidth (few attachments/signatures), and their opinions
- Avoid using all caps, may be read as SHOUTING
- Keep your comments constructive
- Keep subject lines clear
- Spelling and grammar do count; proofread your writing
- Be coherent and concise.
- Acronyms may not be understood: “aok”
- Check the most recent comment before replying to an earlier one
Student services at USF remain committed and are remotely available to support you during this transition to online learning.
- COVID-19 Updates & Resources: March 18 Update on Student Services
|DEPARTMENT OR DIVISION||Contact|
|Center for Academic and Student Achievement (CASA)||CASA Virtual Front Desk (via Zoom)
Schedule an Appointment (select CASA)
Phone: +1 (415) 422-5050
|Student Disability Services (SDS)||SDS COVID-19 Announcements
Phone: +1 (415) 422-2613
|Counseling and Psychological Services (CAPS)||Daytime Phone: +1 (415) 422-6352
After Hours/Emergencies: +1 (855) 531-0761
If you are having a life-threatening emergency, please call 9-1-1.
|Health Promotion Services (HPS)||Schedule a Zoom Appointment
Phone: (415) 422-5797
|International Student and Scholar Services (ISSS)||Email: firstname.lastname@example.org
Phone: +1 (415) 422-2654
|Learning, Writing & Speaking Centers (LWSCs)||Schedule an Appointment (select Learning, Writing, & Speaking Centers)
Phone: +1 (415) 422-6713